10 Exceptional Traits Of High-Performing Customer Success Pros
Listens with empathy
Has resilience and grit
Solves strategic problems
Advocates for the customer
Knows how to communicate
Knows how to adapt to change, and fast
Does not gossip and resists office politics
Keeps improving no matter the circumstances
Makes decisions based on data, confirms with guts
10 Traits Of The Mediocre Ones:
Cannot count on
Manages time poorly
Does not want to own it
Does not accept any feedback
Doesn't pay attention to detail
Has limited industry knowledge
Is always negative, and never brings in solutions—but only problems!
And That’s It
What else would you add?
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