Laid Off? Turn Customer Relationships Into a $120K+ Role
You just increased your retention by 30% and got praised in the all-hands meeting.
Then, one calendar invite changes everything—your manager plus HR.
Layoff.
That’s the irony of Customer Success for some companies nowadays. Even professionals who know how to boost business growth with customer communities find themselves unexpectedly let go.
Top performers with impressive metrics are being cut despite delivering massive results. You transformed struggling accounts into renewals, yet find yourself staring at LinkedIn, wondering what happened. If only you had recognized the top warning signs of an imminent layoff earlier.
DO NOT just go and apply to 100 job postings in panic!
When a $120K+ role is at stake, you need a boardroom-level recovery strategy that leverages your most powerful hidden asset—the very customers who've witnessed your impact firsthand.
The Hidden Revenue Network Most CS Pros Ignore
Your customer network is the most valuable untapped asset.
It’s the one that can fast-track you to $120K - $200K+ roles while others rush on job boards with almost zero success.
Understanding how to explain customer success effectively becomes key when leveraging these relationships.
Why this framework delivers results:
Customers you’ve been working with every day have already witnessed your revenue impact firsthand.
They've experienced the tangible improvements you've delivered to their business and understand exactly what you bring to the executive table.
Research we did on my TopCSjobs newsletter shows that 85% of premium CS roles are filled through strategic networking, with many never appearing on job boards.
When you understand the ultimate CS value discovery framework, you can better articulate this impact.
What you need is to use your still-warm relationships to position yourself for roles that match your true market value.
The Proven Outreach Framework
Craft a High-Impact Outreach Message
Forget the desperate "I need a job" emails.
Use this battle-tested template that positions you as a strategic asset:
"Hi, I wanted to let you know I'm no longer with XXX due to company-wide restructuring. I'm proud of the work we did together where we improved your retention by XX% and delivered $XXX,XXX in expanded revenue. If you know anyone who might benefit from similar results in their CS organization, I'd appreciate an introduction.”
This positions you as a serious and trustworthy professional who simply shares news about their situation—not someone desperate for help.
Creating a CS portfolio of your successes can further strengthen this approach.
A key distinction that confirms your $120K+ market position.
Real Results from The CS Café Community
This framework has delivered consistent results for clients I’m coaching for their careers:
A Director of CS who had been struggling with traditional applications for 3 months implemented this framework and reached out to 12 enterprise customers.
Within 21 days, she secured 4 interviews and ultimately landed a Senior Director position with a 22% compensation increase to $187K.
Why?
Because these customers already understood her business impact.
There was no need to convince them of her potential—they had experienced the results in their own P&L statements.
Need personalized help? Consider exploring my 1:1 coaching services.
Want to Boost Your Recovery and Land a 6-Figure Role 2x Faster?
I helped dozens of CS professionals recover from layoffs and land premium roles.
These were a quick preview of the complete recovery framework I built.
Premium subscribers to The CS Café have access to proprietary tools you won’t find anywhere else:
The Customer Impact Assessment Tool that identifies your highest-value contacts
My 5-Point Revenue Impact Scale Calculator that prioritizes outreach targets
The Value Bridge Technique Generator that connects past successes to future opportunities
My Transition Congratulations Template Builder for engaging second-degree connections
The Casual Curiosity Framework Constructor that converts 38% of conversations into referrals
My Competitive Insight Outreach Template Generator for tapping into competitor opportunities
🎁 BONUS: a complete 7-day recovery action plan and case studies of 5 CS leaders who secured Director+ roles
Upgrade today & Join Premium members who drive boardroom-level impact
Get the complete CS Layoff Recovery Toolkit that drives $120K+ careers
🔐The Complete CS Layoff Recovery System
The Advanced Customer Network Strategy
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