28% Salary Increase: The CS Portfolio Method™ That Works
If you’re looking for your next opportunity right now, you’re probably like so many others—exhausted, as you watch your applications vanish into the void.
Rejection after rejection.
You get to the final stages of the interviews only to hear that they preferred moving forward with someone else.
You're qualified, but other candidates with "direct CS experience" or flashier titles land the role instead—despite your capabilities.
I know this feeling. I’ve been there.
Each rejection destroys your confidence as you watch others succeed just because they used the right approach.
Hiring managers don’t see your genuine customer impact.
But after coaching dozens of CS professionals through this exact challenge, I've perfected the solution.
What separates successful candidates isn't just experience—it's the way they present their results.
This is why I built a proprietary CS Portfolio Method™.
So far it has transformed careers at every level, consistently turning rejections into multiple offers that reflect true value.
This is NOT about tweaking your resume or applying to hundreds of jobs spray and pray style—like what I’m seeing some gurus say who have never walked the path in CS.
It's about showcasing impact in a way that makes hiring managers stop scrolling and start calling you.
Why Traditional Job Applications Fall Short
The problem isn't your capabilities or experience level.
It's how you're demonstrating your impact.
The old-school, traditional applications position you based on titles and responsibilities.
Most CS professionals focus on telling hiring managers what they do or have done.
My CS Portfolio Method™ positions you based on measurable results and impact.
What Is The CS Portfolio Method™?
It's a strategic framework I've developed that helps CS professionals at any level demonstrate real Customer Success outcomes— no matter if you're transitioning into CS or advancing to leadership roles.
The principle is simple.
Instead of just listing your skills and responsibilities, you create a powerful collection of stories that are based on your results and showcase your specific customer success achievements.
As one CS pro who successfully used this approach confirmed:
"This is such great advice. I landed my new role quickly after updating my resume to reflect my stats - quota attainment, wins and how much saved revenue they translated to, etc. and it’s not always something we have on hand. I had to run some numbers myself. Can vouch that this works."
Why This Works Across All Experience Levels
Hiring managers care more about outcomes than job descriptions.
When they see concrete examples of your customer success results, you stand out on the spot—regardless of your career stage.
Here's a real example from one of my clients:
❌ Before: Responsibility-Based Approach (Weak)
"Managed onboarding process for enterprise customers and served as the primary point of contact for escalations and strategic account planning."
✅ After: CS Portfolio Method™ Approach (Outstanding)
"Redesigned enterprise onboarding process that reduced time-to-value by 62% (from 45 to 17 days) and increased initial product adoption by 34%, resulting in $1.2M additional expansion revenue."
The first approach tells what you did. The second approach shows the impact you made.
Success Stories From Different Career Stages
For Career Changers
Sophia had spent six months applying to CSM roles after working in customer service.
After implementing the CS Portfolio Method™, she created case studies of customer success outcomes from her support role.
Two weeks later, she had three interview requests and landed a role with higher compensation than expected.
For CS Professionals Looking to Advance
Michael had two years of CSM experience but kept getting passed over for senior roles.
Using my technique, he transformed his "managed 50 accounts" bullet point into detailed portfolio examples showing his retention strategy that saved $875K in ARR.
He secured a Senior CSM position with a 28% salary increase.
For CS Leaders Seeking New Challenges
Mia, a Senior Director of CS, wanted to transition to a VP role at a larger organization.
Using the portfolio approach, she documented how her team structure reduced churn by 15% while scaling from 10 to 35 CSMs.
This real, undeniable evidence of leadership impact helped her secure a director-level position against candidates from more recognizable companies.
Results Speak Louder Than Responsibilities
What made the difference in each case?
These professionals stopped listing what they did and started demonstrating what they achieved.
This approach works because it shifts the conversation from credentials to contributions.
It shows potential employers exactly how you'll drive success for their customers.
As another of my clients confirmed that it works:
"Companies care more about your ability to deliver results than your job titles or years of experience."
If you're ready to transform your job search and prepare for Customer Success interviews that actually lead to offers, check out my 1:1 coaching services designed specifically for CS professionals at every career stage.
Need To Boost Your Career?
These were just the basics of the CS Portfolio Method™.
For my premium subscribers, the next section provides:
The complete step-by-step framework for building your CS Portfolio (customized for each career stage)
Templates for documenting success stories across different CS specializations
Specific metrics that catch hiring managers' attention at each level
Advanced integration techniques for resumes, cover letters, and interviews
My proven process for quantifying results when you don't have specific metrics
What CS Leaders Say About The CS Café:
"The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable." - Kevin Herrholtz, VP of Client Success, AddShoppers
"The CS Café is incredibly valuable! It gives a view on how and what to do next." -Lara Barnes, SVP, Customer Success
Access The Complete CS Portfolio Method™
See How 3 Of My Clients Increased Salaries by 20% and more!
🔐The Complete CS Portfolio Method™ Framework
(Exclusive to Premium Members)