Welcome to The CS Café: #1 Customer Success Newsletter for SaaS Professionals
Join over 3,300 subscribers who trust The CS Café to accelerate their skills and drive growth for their companies.
My weekly newsletter delivers cutting-edge insights, practical strategies, and expert advice to help you excel in customer success.
What to Expect From The Customer Success Café Newsletter
Free Subscription
Regular articles covering the latest trends in the Customer Success industry
Specific focus on SaaS to help you drive success for your customers
Actionable tips to improve customer retention and satisfaction
Premium Subscription
In-depth, long-form educational articles on best CS strategies
Real-world case studies and examples from industry leaders
Exclusive interviews with top Executives, Chief Customer Officers, and VPs of Customer Success
Unlimited access to my paid CS content archive
Membership in my exclusive CS Café Slack Community
Direct Q&A access to the author for personalized advice
All content is delivered in a distraction-free, ad-free environment, ensuring you get the most value from every issue.
Popular Articles on The CS Café Newsletter
Explore some of my most-read content:
19 Best AI Customer Success Tools Recommended by Customers in 2024
🔒Exclusive Interview: Lara Barnes, SVP Customer Success & Renewals at Sitecore
What My Readers Say About The CS Café
"The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable." - Kevin Herrholtz, VP of Client Success, AddShoppers
"The CS Café is incredibly valuable! It gives a view on how and what to do next." -Lara Barnes, SVP, Customer Success
"Thanks to The CS Cafe, I secured a promotion to Senior CSM! It's an awesome resource for anyone serious about growing their career in Customer Success." - Ray K., Senior Customer Success Manager
"Hakan's insights are always fresh, actionable, and backed by data and experience in the field! Worth every penny!" - Taylor R. GTM Leader
"The premium content helped us increase our user adoption by 40% in just three months!" - Steph L., Customer Success Director
"The strategies I've learned from this newsletter have helped me boost customer retention by 20%. It's a must-read for any SaaS business." - Mike D., Startup Founder
"The premium content has been a game-changer for my CS Operations. We reduced our time-to-value by 50% using the step-by-step implementation guides." - Stuart D., VP of Customer Success
"I love how the premium content goes deep into real-world examples. It's like having a mentor in my inbox every week!" -Lisa M., Head of Customer Experience
"The ROI maximization techniques allowed us to show a 25% increase in customer lifetime value to our board." - Michael R., VP of Customer Experience
"The AI strategies helped us stay ahead! We implemented AI insights six months before our competitors!" - Amanda T., Chief Customer Officer
"Love the practical tips! As a founder, I'm always looking for ways to improve our customer relationships. Hakan’s newsletter delivers on the promise. One strategy we implemented increased our customer retention by 15%!” -Mala L., SaaS Co-founder
Flexible Subscription Options
Group Subscriptions For CS Teams
CS Leaders: you can subscribe on behalf of your team at https://www.thecscafe.com/group for a 10% discount for all members of your organization.
After subscribing as the admin, add your team members to the group by simply entering their email addresses. You can then add/remove/replace or cancel anytime.
Benefits:
Enjoy cost-effective Learning & Development for your team.
Simplify finances with centralized billing and a single source of payment.
Access team-wide premium content.
Regional Pricing
I offer affordable options for subscribers outside the US and Western Europe.
Email me at hakan@thecscafe.com for details.
💡Expense Reimbursement
Paid subscribers get receipts and can expense my newsletter as part of their company’s learning and development budget.
Check with your company about the employee learning program. Most have one in place. Everyone should understand and excel at customer success!
Invest in your career growth with The CS Café.
My Commitment to You
Quality Content: Every issue is carefully crafted to provide actionable insights and strategies.
Industry Expertise: Learn from the best in the field through our exclusive interviews and case studies.
Community: Connect with fellow CS professionals in our Slack community.
Satisfaction Guaranteed: 30-day refund policy for annual subscribers.
Join the CS Café Community Today
Don't miss out on the latest customer success strategies, industry insights, and career-boosting tips.
Subscribe now to stay ahead in the fast-paced world of SaaS customer success.
Contact Me
Have suggestions or questions? I'd love to hear from you!
Email: hakan@thecscafe.com
-Hakan Ozturk
Founder, TheCScafe.com
Your Weekly Guide to Customer Success Excellence
