Welcome to The Customer Success Café ☕
Land $120K–$200K CS roles, cut churn, and command boardroom respect with battle-tested playbooks trusted by 4,300+ professionals.
What You Get
Free Plan — Weekly Value Drops
Actionable CS insights & industry trends
Retention tactics deployable in <30 min
Strategy deep dives trusted by 4,300+ leaders
Premium Plan — Full Implementation
200+ plug-and-play templates & dashboards
Step-by-step playbooks & ROI calculators
Long-form strategy guides + real case studies
Direct email access to Hakan (24h replies)
Private Slack of top CS leaders
Unlimited content archive
Why Members Join
Proven Impact in the Field
“Hakan's newsletter provides tactical examples and resources that can be adopted, rather than just listing buzzwords.” — Carissa Jaji, Senior Director, Client Success @ Ontheside.com
“The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable.” — Kevin Herrholtz, VP Client Success, AddShoppers
“The CS Café is incredibly valuable! It gives a view on how and what to do next.” — Lara Barnes, SVP Customer Success
“Helped me land 3 interviews in 18 days.” — Senior CS Manager
“Retention increased 43% in 90 days.” — Shelly T., Director CS
“Executive engagement up 312% in 60 days.” — Kate D., VP CS
“Templates saved 40+ hours of work — immediate ROI.” — Varun G., VP CS
Measurable Results
Premium members typically:
Save 5+ hours/week on CS ops
Reduce onboarding time 35%
Identify at-risk accounts 30 days earlier
Deliver boardroom-level wins in 90 days
Premium Access Options
$23/month
$19/month billed annually (save $20)
Teams (2+): 20% off
✓ 30-day money-back guarantee • cancel anytime • reimbursement template included
From Hakan
I started The CS Café to give Customer Success professionals the same battle-tested playbooks and templates I used to grow my own career.
If you’re serious about cutting churn, protecting revenue, and accelerating into $120K–$200K roles, Premium will give you the tools and support to get there faster.
📧 Questions? Reach me directly: hakan@thecscafe.com
Rooting for your success,
Hakan Ozturk | Founder, The CS Café
Ready to Level Up?
