Welcome to The CS Café
Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,400+ CS and revenue pros.
The CS Café helps CSMs and Customer Success leaders run renewals, QBRs, and executive communication with more control, better judgment, and less reinvention.
Every system is built from real accounts, and backed by hiring data from the TopCSJobs board that no one else has.
What You Get
Free Plan: $0
Every Sunday, what’s driving churn risk right now. Every Wednesday, career moves backed by real CS hiring data.
You’ll learn:
What is creating risk right now
What to fix first
How to explain it in executive language
What top CS employers are actually hiring for
Premium: $19/month or $190/year
Run stronger renewals, clearer QBRs, and more credible executive updates with systems you can use in real accounts.
Includes:
Renewal and QBR operating systems tied to NRR
A new workbook most Sundays, plus the full library: templates, scripts, decks, dashboards, and calculators
Step-by-step playbooks you can apply immediately
Email review of your renewal plan, QBR deck, or exec update before it reaches leadership
Career playbooks for CS roles: salaries, interview prep, and what top companies look for
Full paid archive
Priority Access: $350/year
Move faster on high-stakes work with direct feedback, private resources, and early access to new systems.
Includes:
Everything in Premium
Reviews back within 24 hours on weekdays
Private templates not shared publicly
Early access to new systems before they go paid
Founder price locked for as long as you’re subscribed
Why Members Join
“Hakan’s newsletter provides tactical examples and resources that can be adopted, rather than just listing buzzwords.” Carissa Jaji, Senior Director, Client Success, Ontheside
“The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable.” Kevin Herrholtz, VP Client Success, Minty (Formerly AddShoppers)
“The CS Café is incredibly valuable. It gives a view on how and what to do next.” Lara Barnes, SVP Customer Success
Teams of 3+ get 20% off. 30-day money-back guarantee. Cancel anytime. Expense email template included.
From Hakan
I built The CS Café for CSMs and CS leaders who need systems they can run on real accounts, with real pressure, starting this week.
If you run renewals, QBRs, or executive updates, Premium gives you the structure to execute faster and more consistently. If you want your reviews back within a day, Priority Access is the best fit.
