Welcome to The Customer Success Café
Land 120K–200K CS roles, cut churn, and speak the language of boards with battle-tested playbooks trusted by 4,300+ CS and revenue professionals.
What You Get
Free plan - weekly value drops
One tactical CS breakdown each week
Retention tactics you can ship in under 30 minutes
Strategy notes used by CS leaders, VPs, and founders
Premium plan - full implementation
200+ templates, scripts, and dashboards
Step-by-step playbooks and ROI calculators tied to NRR
Long-form strategy guides and real case studies
Direct email access to Hakan (24-hour reply target)
Private Slack with CS and revenue leaders
Full content archive
Why Members Join
Proven Impact in the Field
“Hakan’s newsletter provides tactical examples and resources that can be adopted, rather than just listing buzzwords.”
– Carissa Jaji, Senior Director, Client Success, Ontheside
“The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable.”
– Kevin Herrholtz, VP Client Success, AddShoppers
“The CS Café is incredibly valuable. It gives a view on how and what to do next.”
– Lara Barnes, SVP Customer Success
“Helped me land 3 interviews in 18 days.”
– Senior CS Manager
“Retention increased 43 percent in 90 days.”
– Shelly T., Director CS
“Executive engagement up 312 percent in 60 days.”
– Kate D., VP CS
“Templates saved 40+ hours of work. Immediate ROI.”
– Varun G., VP CS
Measurable Results
Premium members typically:
Save 5+ hours per week on CS ops
Reduce onboarding time by about 35 percent
Spot at risk accounts 30 days earlier
Bring credible NRR stories into board and exec meetings within 90 days
Premium Access Options
$23 per month
$230 per year (save 2 months)
Teams of 2+ get 20 percent off
30-day money-back guarantee. Cancel any time. Reimbursement email template included.
From Hakan
I started The CS Café to give Customer Success professionals the same systems and templates I used to grow my own career and protect revenue.
If you are serious about cutting churn, driving NRR, and moving into 120K–200K roles, Premium gives you the tools and support to get there faster.
📧 Questions: hakan@thecscafe.com
Rooting for your success,
Hakan Ozturk | Founder, The Customer Success Café
