Welcome to The CS Café
Your Weekly Guide to Customer Success Excellence
Land $120k–$200k+ roles, protect revenue, and command boardroom respect with battle‑tested CS playbooks—trusted by 4,300+ professionals.
Why Leaders Choose The CS Café
*Self‑reported by 310 members in 2025.
📈 From Zero to 4,300+ Subscribers—Steady Growth Since Launch
What You’ll Get
Free Plan — Weekly Value Drops
Actionable CS insights & industry trends
Retention tactics deployable in <30 min
Latest strategy deep dives
Premium Plan — Implementation Powerhouse
Implementation Resources
200+ plug‑and‑play templates & dashboards
Step‑by‑step implementation guides & ROI calculators
Expert Knowledge
Long‑form strategy playbooks
Real‑world case studies & exec interviews
Weekly deep‑dives
Personal Support
Direct email access to Hakan (24‑h replies)
Private Slack of high performers
Unlimited content archive
Pricing
Popular Resources 🔥
Premium Resources
🔒 CS Health Score Builder — 12 metrics • <4 hrs setup • used by 47 teams • 21‑day faster risk detection
🔒 Quarterly Business Review Playbook — data‑driven templates • exec deck • ROI spreadsheet • metrics dashboard
Real Results From Premium Members 💪
Industry Recognition
“Hakan's newsletter provides tactical examples and resources that can be adopted, rather than just listing buzzwords.” — Carissa Jaji, Senior Director, Client Success @ Ontheside.com
“The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable.” — Kevin Herrholtz, VP Client Success, AddShoppers
“The CS Café is incredibly valuable! It gives a view on how and what to do next.” — Lara Barnes, SVP Customer Success
“I absolutely love getting these emails—always packed with amazing insights and fresh perspectives.” — Jason Noble, Global CS Leader
“The AI strategies helped us stay ahead! We implemented AI insights six months before our competitors!” — Amanda T., Chief Customer Officer
“Love the practical tips! One strategy we implemented increased our customer retention by 15 %!” — Mala L., SaaS Co‑founder
Career Growth & Leadership Impact
“Thanks to The CS Café, I secured a promotion to Senior CSM!” — Ray K.
“Executive engagement jumped 85 % after implementing Hakan's frameworks—budget approved for team expansion.” — Lorry R., CS Ops Manager
“The CS Café helped me secure three executive meetings in my first week.” — Mel K., Head of CS
“Executive engagement up 312 % in 60 days.” — Kate D., VP CS
Measurable Results
“43 % retention increase in 90 days using the strategic partnership framework.” — Shelly T., Director, CS
“Reporting time cut by 70 % (2 days ➜ 3 hours).” — Ted M., Senior CSM
“Customer satisfaction rose from 75 % to 92 % in 90 days.” — David L., CS Director
“User adoption up 40 % in three months.” — Steph L., CS Director
“Templates saved 40+ hours of work—immediate ROI.” — Varun G., VP CS
“Missed customer conversations down 90 % in 30 days.” — Jeanine T., Director CS
“25 % lift in customer LTV presented to the board.” — Michael R., VP CX
Premium Access Options
Monthly: $23 / mo
Annual: $19 / mo (billed annually – save $20)
Teams (2+): extra 20 % off
✓ 30‑day money‑back guarantee • company reimbursement template included • cancel anytime
You Get For The Money 📊
First 30 Days
Implement 1 proven framework
Save 20+ hours of work
Personal implementation support
After 90 Days
Save 5 hrs/week on CS ops ($250/week value*)
Reduce onboarding time 35%
Identify at‑risk accounts 30 days earlier
*Based on avg. CS manager rate of $50/hr.
Team Leaders
20 % discount for 2+ seats
Consolidated billing & easy member management
Team implementation support
Get Reimbursed
65 % of members expense their subscription
Avg. approval time: 5 business days
Expense request template + ROI calculator included
Questions? 📧
Email: hakan@thecscafe.com
—
Hakan Ozturk
Founder, The CS Café
P.S. Premium members typically implement one playbook per month and report positive outcomes within 90 days.
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