Welcome to The CS Café
Customer Success operating systems for renewals, QBRs, and exec trust, with plug-and-play templates you can run in real accounts. Trusted by 4,300+ CS and revenue pros.
What You Get
Free plan (weekly signal)
One tactical CS breakdown each week
What’s creating churn risk right now
What to fix first (and what to ignore)
How to explain it in exec language
Premium (execution leverage)
200+ templates, scripts, decks, and dashboards
Renewal + QBR operating systems tied to NRR
Step-by-step playbooks and ROI calculators
Full paid archive
Priority Access (for speed)
24h email replies on weekdays
Priority review of renewal plans, QBR narratives, and exec updates
Private templates not shared publicly
Early access to new systems before they go paid
Why Members Join
Proven impact in the field
“Hakan’s newsletter provides tactical examples and resources that can be adopted, rather than just listing buzzwords.”
– Carissa Jaji, Senior Director, Client Success, Ontheside
“The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable.”
– Kevin Herrholtz, VP Client Success, AddShoppers
“The CS Café is incredibly valuable. It gives a view on how and what to do next.”
– Lara Barnes, SVP Customer Success
“Helped me land 3 interviews in 18 days.”
– Senior CS Manager
“Retention increased 43 percent in 90 days.”
– Shelly T., Director CS
“Executive engagement up 312 percent in 60 days.”
– Kate D., VP CS
“Templates saved 40+ hours of work. Immediate ROI.”
– Varun G., VP CS
Premium Access Options
Premium
$25/month
$250/year (save 2 months)
Priority Access
$500/year
Teams of 3+ get a discount. 30-day money-back guarantee. Cancel anytime. Reimbursement email template included.
From Hakan
I built The CS Café for CS leaders who don’t need motivation, they need operating systems.
If you run renewals, QBRs, or exec updates, Premium gives you the templates and structure to execute faster. If you want tighter support and faster feedback, Priority Access is the fast lane.
