Welcome to The CS Café
Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
The CS Café helps Customer Success leaders run renewals, QBRs, and executive communication with more control, better judgment, and less reinvention.
What You Get
Free Plan
One weekly CS insight that shows what’s driving churn risk right now, so you can focus on what protects revenue.
You’ll learn:
What is creating risk right now
What to fix first
How to explain it in executive language
Premium
Run stronger renewals, clearer QBRs, and more credible executive updates with systems you can use in real accounts.
Includes:
Renewal and QBR operating systems tied to NRR
Templates, scripts, decks, dashboards, and calculators
Step-by-step playbooks you can apply immediately
Full paid archive
Priority Access
Move faster on high-stakes work with direct feedback, private resources, and early access to new systems.
Includes:
24h email replies on weekdays
Priority review of renewal plans, QBR narratives, and exec updates
Private templates not shared publicly
Early access to new systems before they go paid
Why Members Join
Because better systems create better outcomes.
“Hakan’s newsletter provides tactical examples and resources that can be adopted, rather than just listing buzzwords.” Carissa Jaji, Senior Director, Client Success, Ontheside
“The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable.” Kevin Herrholtz, VP Client Success, Minty (Formerly AddShoppers)
“The CS Café is incredibly valuable. It gives a view on how and what to do next.” Lara Barnes, SVP Customer Success
“Retention increased 43 percent in 90 days.”
Shelly T., Director CS
“Executive engagement up 312 percent in 60 days.”
Kate D., VP CS
“Templates saved 40+ hours of work. Immediate ROI.”
Varun G., VP CS
Teams of 3+ get 20% off. 30-day money-back guarantee. Cancel anytime. Expense email template included.
From Hakan
I built The CS Café for Customer Success leaders who do not need more theory. They need systems that help them catch risk earlier, run stronger customer conversations, and earn more trust from leadership.
If you run renewals, QBRs, or executive updates, Premium gives you the structure to execute faster and more consistently. If you want direct feedback and faster support, Priority Access is the best fit.
