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Alembic’s $145M Causal AI Shift Puts CS In The Spotlight
Boards want proof, not dashboards. Turn CS touchpoints into causal lifts with experiments, metrics, and NRR storytelling from our premium playbook.
Nov 18
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The Customer Success Café
Crack Your Final VP of Customer Success Interview
Sitting down with the VP of Customer Success next? Get the leadership playbook, story framework, and Excel prep checklist that top CS candidates rely…
Nov 16
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The Customer Success Café
1
Vida’s $4M AI Voice Agents: What It Means For Customer Success
Vida’s AI voice agents hit 100M customer calls and closed a $4M round. See what this shift means for Customer Success, NRR, and your team’s roadmap.
Nov 15
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The Customer Success Café
Become The Vendor Champion Hiring Managers Remember
Templates trusted by 4,300+ CS pros: decks, scripts, tracker, and a step-by-step plan to ship assets and accelerate promotions.
Nov 13
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The Customer Success Café
Wonderful’s $100M Bet: AI Agents Hit Customer Service
See the plan to pilot AI agents, connect data, govern risk, and prove ROI with KPIs, scripts, and templates for faster support and happier customers.
Nov 13
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The Customer Success Café
Proof, Not Process: Turn CS Plays Into Promotions
Outcome-led playbook system: hit first value in 30 days with backward milestones and smart automations. Ship renewals. Protect revenue. Build promotion…
Nov 9
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The Customer Success Café
Portal26’s $9M Series A: Signal For CS-Led AI Programs
Funding is shifting AI from pilots to governed programs. Use my 30-60-90 plan to prove value, reduce risk, and grow NRR.
Nov 9
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The Customer Success Café
Nexos.ai Raises €30M To Tackle Shadow AI — What CS Leaders Should Do Now
See the customer success playbook: guardrails, routing, cost controls, and proof packs. Ship one workflow in 30 days and scale wins across teams.
Nov 8
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The Customer Success Café
Giga’s $61M Round: The Signal For AI Support In The Enterprise
What the $61M round means for CS leaders: starter intents, guardrails, and KPIs to prove ROI in Q1—plus templates for pilots and executive slides.
Nov 8
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The Customer Success Café
MoEngage’s $100M AI Move: What It Signals For Customer Success
Funding signals faster, smarter engagement. Get the 30-day plan, risks, and resources CS teams need to drive activation, expansion, and NRR.
Nov 8
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The Customer Success Café
Shadow Your Top CSM—Save Month Two
You don’t need another health score. You need a sequence: Shadow → Extract → Encode. Get the signals, renewal path, and weekly rhythm to run now.
Nov 5
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The Customer Success Café
Radienz Living Elevates Customer Focus With New Chief Customer Officer
Herb Baer becomes CCO at Radienz Living. Premium section includes the 30–60–90 plan, scripts, and templates to lift NRR now.
Nov 5
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The Customer Success Café
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