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How to Score Your Post-Raise Book Before It Scores You
Every Series A creates a churn wave CS has to clean up. Here's how to score your post-raise accounts, sequence interventions, and escalate risk early.
16 hrs ago
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Hakan Ozturk | The CS Café
1
Cisco Just Automated Your Renewal Layer
The transactional layer of CS is now vendor infrastructure. What remains above it has to be built deliberately. Here is where most CS teams are exposed.
Apr 8
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Hakan Ozturk | The CS Café
1
Before You Fix Your QBR Agenda, Fix This First
The trust gap nobody talks about. Why QBR transitions fail, who you are pitching to the wrong person, and the system that fixes it in 90 days.
Apr 5
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Hakan Ozturk | The CS Café
3
March 2026
Reactive CS Work Is Being Automated. Here Is What Replaces It.
The CS function is splitting. CCOs at the top, automation at the bottom. Take the 8-behavior diagnostic and find out exactly where your operating model…
Mar 29
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Hakan Ozturk | The CS Café
1
The Account That Looks Fine Is the One You Should Worry About
A Fortune 100 company builds an internal replacement, and the vendor never saw it coming. The four layers that protect a strategic account before it's…
Mar 26
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Hakan Ozturk | The CS Café
2
You Cannot Coach Consistency Against Vibes
Most CS teams run on instinct and isolated talent. These 7 artifacts are what a real operating system leaves behind, and what makes the work survivable.
Mar 22
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Hakan Ozturk | The CS Café
The Churn Signal Hiding Outside Your Dashboard
Green accounts churn. Red accounts renew. Your health score isn't broken. It's measuring the wrong things. Here's what predictive scoring actually looks…
Mar 18
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Hakan Ozturk | The CS Café
1
What a CFO Hears When You Say "87% Feature Adoption"
Most renewals don't fail because of adoption. They fail because CSMs answer the wrong question. Here's the CFO-level system that changes that.
Mar 15
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Hakan Ozturk | The CS Café
1
Enterprise Renewals Just Got More Security Driven
Google’s $32B Wiz deal is not just security news. It signals a new renewal risk for Customer Success: silent trust debt.
Mar 12
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Hakan Ozturk | The CS Café
1
The CS Coverage Mistake That Quietly Hurts Renewals
Great CS teams do not manage every account equally. Here’s the portfolio model CS and revenue leaders can use to protect GRR, NRR, and exec trust.
Mar 10
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Hakan Ozturk | The CS Café
2
Renewal Is Not The Win. Longer Terms Are
Most CS teams chase renewal. The best ones earn longer commitments earlier by building proof, trust, and operational dependence first.
Mar 10
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Hakan Ozturk | The CS Café
Why Enterprise Renewals Fail Before The Renewal Call
Healthy accounts still churn when SSO, SCIM, audit logs, and IT ownership are ignored too long. The real renewal risk starts months earlier.
Mar 7
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Hakan Ozturk | The CS Café
2
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