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GetVocal’s $26M: What It Means For CX Teams Right Now
Auditable, policy-bound agents that Legal loves—scope, metrics, and handoff design to go live in 30 days, then scale with EU-ready controls.
7 hrs ago
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The Customer Success Café
If Customers Repeat Themselves, Your AI Is Failing.
Sales teams now enter calls supercharged with AI. But when that context doesn’t reach Customer Success, churn starts at kickoff. Here’s how leaders fix…
14 hrs ago
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The Customer Success Café
Agentic AI In Mortgages: Why Tidalwave’s $22M Signals A Shift
From 40-day waits to instant checks: a 30-day plan for CS leaders to cut cycle time, reduce touches, and boost renewals—templates and scripts included.
Nov 25
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The Customer Success Café
What Does Model ML’s $75M Series A Mean For Customer Success In FinTech?
Premium breakdown of how verification-first onboarding turns AI pilots into expansion in 6 weeks—KPIs, templates, and roles that lift NRR in FinTech.
Nov 24
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The Customer Success Café
Salesforce–Gainsight Incident: What CS Leaders Must Do Now
A clear breakdown of the Salesforce–Gainsight OAuth incident and what it means for your health scores, renewals, and executive trust. Includes your…
Nov 23
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The Customer Success Café
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Revenium’s $13.5M Seed Puts A Price Tag On AI Outcomes
AI is scaling—and so are costs. Here’s the CS playbook to track cost-per-outcome, add guardrails, and turn AI into NRR.
Nov 23
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The Customer Success Café
Asseta AI’s $4.2M Seed Round: Why Early Customer Success Hiring Wins
See how Asseta AI uses its $4.2M seed round to make customer success a growth engine, with a repeatable playbook for onboarding, health scores, and…
Nov 20
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The Customer Success Café
Wrike Names Michelle MacCarthy New Chief Customer Officer: Here's What It Signals For CS
Discover how Wrike’s new CCO role reshapes customer success leadership and what CS leaders must do now to earn influence, drive revenue and grow.
Nov 20
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The Customer Success Café
CSM Overload: Fix The Role Before It Kills Your NRR
Turn CSM overload into a clear headcount and NRR story. Get the charter, capacity model, and Excel tool to show execs exactly where you are over the…
Nov 20
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The Customer Success Café
Broadcom’s Partner Value Pyramid: A New Era For Customer Value
See the 10-step playbook I use with CS teams to turn Broadcom’s partner framework into higher adoption, stronger exec trust, and bigger expansions.
Nov 20
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The Customer Success Café
Alembic’s $145M Causal AI Shift Puts CS In The Spotlight
Boards want proof, not dashboards. Turn CS touchpoints into causal lifts with experiments, metrics, and NRR storytelling from our premium playbook.
Nov 18
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The Customer Success Café
Crack Your Final VP of Customer Success Interview
Sitting down with the VP of Customer Success next? Get the leadership playbook, story framework, and Excel prep checklist that top CS candidates rely…
Nov 16
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The Customer Success Café
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