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Duvo.ai’s $15M Seed: AI Workforce For Retail—And Why CS Leaders Should Care
AI agents that survive retail can transform CS capacity. See the workflow, guardrails, and rollout that turn automation into renewals and expansion…
7 hrs ago
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The Customer Success Café
CSMs: Stop Guessing And Start Running This System
A simple CS workflow that sharpens your day, protects renewals, and gives you clarity in under 5 minutes. Includes the CS Daily Command Center XLSX…
13 hrs ago
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The Customer Success Café
Supabase’s $5B Signal: Focus Beats Enterprise Sprawl
Turn “no” into margin and expansion. Use Red vs Green segmentation, single-owner renewals, and a 30-60-90 plan to boost NRR without enterprise sprawl.
Dec 2
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The Customer Success Café
November 2025
Cut Kickoff Prep From 90 Minutes To 10
Turn 2-hour sales calls into a 5-minute AI workflow. This kickoff prep system cuts busywork, reduces surprise churn, and makes promotion talks easier to…
Nov 30
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The Customer Success Café
2025 AI Funding Wave: The Customer Success Survival Plan for 2026
Billions are pouring into AI. This breakdown shows CS leaders exactly what to change in their roadmap now to keep NRR, renewals, and their role safe.
Nov 27
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The Customer Success Café
GetVocal’s $26M: What It Means For CX Teams Right Now
Auditable, policy-bound agents that Legal loves—scope, metrics, and handoff design to go live in 30 days, then scale with EU-ready controls.
Nov 26
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The Customer Success Café
If Customers Repeat Themselves, Your AI Is Failing.
Sales teams now enter calls supercharged with AI. But when that context doesn’t reach Customer Success, churn starts at kickoff. Here’s how leaders fix…
Nov 26
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The Customer Success Café
1
Agentic AI In Mortgages: Why Tidalwave’s $22M Signals A Shift
From 40-day waits to instant checks: a 30-day plan for CS leaders to cut cycle time, reduce touches, and boost renewals—templates and scripts included.
Nov 25
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The Customer Success Café
What Does Model ML’s $75M Series A Mean For Customer Success In FinTech?
Premium breakdown of how verification-first onboarding turns AI pilots into expansion in 6 weeks—KPIs, templates, and roles that lift NRR in FinTech.
Nov 24
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The Customer Success Café
Salesforce–Gainsight Incident: What CS Leaders Must Do Now
A clear breakdown of the Salesforce–Gainsight OAuth incident and what it means for your health scores, renewals, and executive trust. Includes your…
Nov 23
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The Customer Success Café
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Revenium’s $13.5M Seed Puts A Price Tag On AI Outcomes
AI is scaling—and so are costs. Here’s the CS playbook to track cost-per-outcome, add guardrails, and turn AI into NRR.
Nov 23
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The Customer Success Café
Asseta AI’s $4.2M Seed Round: Why Early Customer Success Hiring Wins
See how Asseta AI uses its $4.2M seed round to make customer success a growth engine, with a repeatable playbook for onboarding, health scores, and…
Nov 20
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The Customer Success Café
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