Archive - The Customer Success Café Newsletter

Stop Selling Value. Engineer Dependence.

Most CS teams sell value. The best teams engineer dependence. Here’s the Operational Lock-In Playbook that turns adoption into budget-line renewals.

5 hrs ago • Hakan Ozturk | The CS Café

Low-Tier Customers Aren’t Tough, Your Boundaries Are Soft

A $3K account can quietly drain your team. See the guardrail system CS leaders use to reset support tiers and reclaim ~30% capacity.

9 hrs ago • Hakan Ozturk | The CS Café

AI Agents Are Eating Calls. What PolyAI’s $86M Means For CS

Voice AI is no longer support automation. It sets expectations, escalations, and renewal trust. This is the new CS ownership line.

Dec 17 • Hakan Ozturk | The CS Café

Opine’s $5M For A Unified AI Workspace: What It Means For Customer Success

What a unified AI workspace means for CS: cleaner handoffs, earlier risk signals, and faster first value—plus plays you can run this week.

Dec 15 • Hakan Ozturk | The CS Café

Agentic AI Isn’t A Feature. It’s An Operating Model.

What the deal signals for CS leaders: agentic AI moving from demos to outcomes—ownership, guardrails, and metrics that protect and grow NRR.

Dec 15 • Hakan Ozturk | The CS Café

How To Stop Winning Deals You Can’t Keep

Sales promises. CS inherits. Trust leaks. Here’s the Proof Card system and 14-day rollout that turns customer wins into defensible proof plus an Excel…

Dec 14 • Hakan Ozturk | The CS Café

Aaru’s $1B Headline Round Signals A New Era For Customer Research

AI agents can compress research from weeks to minutes. Get the why now—and upgrade to access the step-by-step 30-day playbook for real revenue impact.

Dec 11 • Hakan Ozturk | The CS Café

Your AI Spend Is Growing. Are The Guardrails?

Snowflake’s $2B+ AWS Marketplace run isn’t just hype. See the scorecard, 30-day plan, and CS plays to keep AI spend tied to revenue and NRR.

Dec 10 • Hakan Ozturk | The CS Café

Brevo’s €500M Raise Is Your New Stack Wake-Up Call

Platforms are consolidating, AI is the new UX, and execs want proof. See what Brevo’s €500M means for your stack, governance, and renewals now.

Dec 9 • Hakan Ozturk | The CS Café

The One Dashboard That Separates Good Enterprise CSMs From Great Ones

Turn uptime from a support metric into a revenue system. Download the exact 28-field dashboard, alert rules, and templates. Protects 7-figure accounts.

Dec 7 • Hakan Ozturk | The CS Café

Salesforce Q3 FY26 Signals: Talk Like A VP, Win Budget Faster

Copy the investor language: cRPO-style forward book, agent impact metrics, data SLAs, and payback—plus scripts and calculators inside.

Dec 6 • Hakan Ozturk | The CS Café

Yoodli’s $40M: Experiential Learning For Customer Success

Funding is news; execution is value. Unlock the premium playbook to pilot AI roleplays in 30 days, prove impact, and boost NRR with confidence.

Dec 4 • Hakan Ozturk | The CS Café

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