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Olympic Customer Success: Lessons from Paris 2024
Explore how the Paris 2024 Olympics revolutionize customer experience. Discover gold medal-worthy tactics to boost your business success.
Jul 25
•
Hakan Ozturk⚡
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Olympic Customer Success: Lessons from Paris 2024
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AI-Powered Lead Qualification Platform Pitchit Raises $2.5 Million
Explore how Pitchit's AI platform is transforming lead qualification and boosting customer success. Learn about its $2.5M funding and impact on sales…
Jul 24
•
Hakan Ozturk⚡
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AI-Powered Lead Qualification Platform Pitchit Raises $2.5 Million
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Free Customer Success Plan Template | Boost Your CS Strategy
Get my comprehensive Customer Success Plan Template for free! 14-point plan, case study, and industry tips included. Subscribe to CS Café for instant…
Jul 23
•
Hakan Ozturk⚡
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Free Customer Success Plan Template | Boost Your CS Strategy
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7 Cognitive Biases Sabotaging Your Customer Success (+ Fix)
Learn how to identify and combat 7 cognitive biases impacting customer success. Improve your decision-making and achieve better results for your…
Jul 22
•
Hakan Ozturk⚡
2
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7 Cognitive Biases Sabotaging Your Customer Success (+ Fix)
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CSM Lessons from the Worldwide CrowdStrike IT Outage
Explore top crisis management techniques from the CrowdStrike incident. Learn to communicate, rebuild trust, and use AI for customer success.
Jul 20
•
Hakan Ozturk⚡
2
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CSM Lessons from the Worldwide CrowdStrike IT Outage
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SDR to CSM: Your Guide to Customer Success
Ready to move from SDR to CSM? Learn how to leverage your sales skills, navigate industry trends, and excel in customer success. Start your CS journey…
Jul 18
•
Hakan Ozturk⚡
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SDR to CSM: Your Guide to Customer Success
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Net Dollar Retention: The North Star Metric for Customer Success
Discover the power of Net Dollar Retention (NDR) to drive growth, retain customers, and attract investors. Learn how to leverage this key metric for…
Jul 18
•
Hakan Ozturk⚡
2
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Net Dollar Retention: The North Star Metric for Customer Success
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Transitioning from Small Business to Customer Success
Learn how to leverage your entrepreneurial experience for a rewarding career in customer success. Explore opportunities, challenges, and transition…
Jul 16
•
Hakan Ozturk⚡
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Transitioning from Small Business to Customer Success
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9 Ways to Turn Boring QBRs into Growth Rockets 🚀
Level up your Quarterly Business Reviews from mediocre to brilliant. Learn expert strategies to create impactful QBRs that boost growth and strengthen…
Jul 14
•
Hakan Ozturk⚡
1
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9 Ways to Turn Boring QBRs into Growth Rockets 🚀
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Boost Your E-commerce Success with Live Chat: The Ultimate Customer Service Tool for 2024
Discover the power of live chat for e-commerce success. Learn implementation strategies, best practices, and top tools to boost customer satisfaction…
Jul 14
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Hakan Ozturk⚡
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Boost Your E-commerce Success with Live Chat: The Ultimate Customer Service Tool for 2024
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Why Separate Onboarding & CSM Teams?
Explore the benefits of splitting onboarding and CSM teams in SaaS. Learn from HubSpot's success and get tips for evaluating your company's needs.
Jul 10
•
Hakan Ozturk⚡
2
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Why Separate Onboarding & CSM Teams?
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Rachel Sheriff's Appointment as CCO: A Win for Customer Success
Discover how Rachel Sheriff's appointment as Recurly's CCO will elevate customer voice, drive innovation, and support growth in the subscription…
Jul 10
•
Hakan Ozturk⚡
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Rachel Sheriff's Appointment as CCO: A Win for Customer Success
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