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Eleven Days To Renewal. No One Is Replying.
Three failures hiding in your at-risk portfolio right now. The operating system that turns silence into a tier, activates the right rung, and stops the…
15 hrs ago
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Hakan Ozturk | The CS Café
1
Will AI Replace Customer Success? The 2026 Defense Playbook
700 jobs gone. No pure managers. One-person teams. Your next leadership review will ask how many CS roles AI can replace. Control the conversation.
May 6
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Hakan Ozturk | The CS Café
1
Your QBR Template Is Now A Pricing Liability
Manifest OS at $750M. Rogo at $160M. Legora at $5.6B. Three categories of professional services repriced on outcomes this week. Run the audit, rebuild…
May 3
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Hakan Ozturk | The CS Café
1
April 2026
The Reason Product Ignores Your Escalations (And What to Send Instead)
CS teams absorb product failures and own the churn number. The teams that change that have a system that routes revenue math, not frustration, to…
Apr 29
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Hakan Ozturk | The CS Café
2
Before You Build Another Dashboard, Read This
CSMs spend 30-40 minutes assembling account data per flag. By then the signal is stale. Here is the triage, assembly, and response system that fixes the…
Apr 26
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Hakan Ozturk | The CS Café
1
The CCO Title Is Disappearing. The Work Isn't.
OpenText renamed it. CGOs outnumber CCOs 3 to 1. The three-step system to make your influence survive the next reorg.
Apr 23
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Hakan Ozturk | The CS Café
3
Salesforce Posted a $350K CS Role. Most CS Leaders Would Score Low.
Most CS leaders would score low against this listing. A free diagnostic reveals your gaps across value engineering, telemetry, and commercial ownership.
Apr 20
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Hakan Ozturk | The CS Café
3
Before You Accept That Senior CSM Offer, Read This First
The bait-and-switch is a design failure. Here is the accountability framework CS leaders and senior CSMs need before the next hire or offer lands.
Apr 19
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Hakan Ozturk | The CS Café
3
Your Next Manager Might Already Have This Brief. Does Your Work Meet It?
Two companies. Two sectors. The same structural shift for CS. The mandate has changed. Find out if your operating model meets the new standard.
Apr 15
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Hakan Ozturk | The CS Café
1
Most Re-Engagement Plays Start One Step Too Late
Most CSMs treat adoption as the problem. It is a symptom. Here is the sequence that surfaces the real cause and tells you if recovery is even possible.
Apr 12
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Hakan Ozturk | The CS Café
2
How to Score Your Post-Raise Book Before It Scores You
Every Series A creates a churn wave CS has to clean up. Here's how to score your post-raise accounts, sequence interventions, and escalate risk early.
Apr 10
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Hakan Ozturk | The CS Café
1
Cisco Just Automated Your Renewal Layer
The transactional layer of CS is now vendor infrastructure. What remains above it has to be built deliberately. Here is where most CS teams are exposed.
Apr 8
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Hakan Ozturk | The CS Café
2
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