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Proof, Not Process: Turn CS Plays Into Promotions
Outcome-led playbook system: hit first value in 30 days with backward milestones and smart automations. Ship renewals. Protect revenue. Build promotion…
Nov 9
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The Customer Success Café
Portal26’s $9M Series A: Signal For CS-Led AI Programs
Funding is shifting AI from pilots to governed programs. Use my 30-60-90 plan to prove value, reduce risk, and grow NRR.
Nov 9
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The Customer Success Café
Nexos.ai Raises €30M To Tackle Shadow AI — What CS Leaders Should Do Now
See the customer success playbook: guardrails, routing, cost controls, and proof packs. Ship one workflow in 30 days and scale wins across teams.
Nov 8
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The Customer Success Café
Giga’s $61M Round: The Signal For AI Support In The Enterprise
What the $61M round means for CS leaders: starter intents, guardrails, and KPIs to prove ROI in Q1—plus templates for pilots and executive slides.
Nov 8
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The Customer Success Café
MoEngage’s $100M AI Move: What It Signals For Customer Success
Funding signals faster, smarter engagement. Get the 30-day plan, risks, and resources CS teams need to drive activation, expansion, and NRR.
Nov 8
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The Customer Success Café
Shadow Your Top CSM—Save Month Two
You don’t need another health score. You need a sequence: Shadow → Extract → Encode. Get the signals, renewal path, and weekly rhythm to run now.
Nov 5
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The Customer Success Café
Radienz Living Elevates Customer Focus With New Chief Customer Officer
Herb Baer becomes CCO at Radienz Living. Premium section includes the 30–60–90 plan, scripts, and templates to lift NRR now.
Nov 5
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The Customer Success Café
Teleskope Raises $25M: Agentic Data Security For CS
Agentic security turns noisy alerts into fixes. Use our 30-60-90 plan to prove control, de-risk AI pilots, and keep renewals on track.
Nov 4
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The Customer Success Café
Legora’s $150M Raise: The Signal For Customer Success Leaders
AI for legal is going from pilots to production. Steal this 30-day plan to prove value, nail governance, and turn your next QBR into revenue.
Nov 4
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The Customer Success Café
Grasp’s $7M Series A: Why It Matters For Customer Success
Step-by-step prompts, and a 30-day workflow to cut prep time, lift NRR, and prove value.
Nov 3
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The Customer Success Café
Why You’re Not Landing Director/VP CS Roles (And How To Fix It)
Copy/paste scripts, 90-day plan, PAER stories, and the interactive NRR Ladder Builder to prove impact in $$$.
Nov 2
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The Customer Success Café
Tempo Appoints Tyler McNally As CCO: A Clear Shift To Outcome-Led Customer Success
Why this move matters for CS leaders—and a step-by-step plan to prove value faster with Adaptive SPM, QBR frameworks, and ready-to-use assets.
Nov 1
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The Customer Success Café
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