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DHL Doubles Down on Customer Leadership — What It Means for Customer Success
DHL’s new CCO network signals a global shift: customer success drives growth. See why this matters and how CS leaders can use it to earn board-level…
21 hrs ago
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The Customer Success Café
August 2025
Why Customer Success Still Runs on Spreadsheets (and What to Steal from E-Commerce)
E-commerce automated retention years ago. It’s time CS did too. Discover the lifecycle playbook to cut churn, save hours, and scale impact.
Aug 31
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The Customer Success Café
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Autodesk’s $1.76B Quarter: What It Teaches Customer Success Leaders
Autodesk’s growth story is more than numbers. Discover the Customer Success playbook behind retention, AI, and recurring revenue at scale.
Aug 29
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The Customer Success Café
When 95% of AI Pilots Fail, What Can Customer Success Leaders Learn?
95% of AI pilots are failing. Maisa AI bets on trust and process. Here’s the playbook Customer Success leaders can use to win executive trust.
Aug 28
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The Customer Success Café
Stop Sounding Robotic: Smarter Feature Announcements
Most feature launches feel like spam. Here’s a practical playbook to announce features customers actually use, without sounding like a marketing robot.
Aug 28
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The Customer Success Café
Veeva’s $789M Quarter: AI, Growth & CS Lessons
Veeva’s strong Q2 shows how AI and customer success fuel durable growth. Discover 3 lessons CS leaders can apply today to boost adoption and retention.
Aug 28
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The Customer Success Café
PodUp Raises $5.8M to Reinvent Podcasting — What CS Leaders Can Learn
PodUp’s $5.8M raise shows how simplicity and customer outcomes fuel growth. Here’s what every CS leader can learn from their strategy.
Aug 27
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The Customer Success Café
Sky Names New Chief Customer Officer: Why It Matters for Customer Success Leaders
Nikki Goodman joins Sky as Chief Customer Officer. Learn what this means for the future of Customer Success leadership and your own career path.
Aug 26
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The Customer Success Café
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How to Stop $1M Customer Churn Before It Happens
High-value deals don’t have to vanish before go-live. Discover the CS playbook to enforce onboarding, define value, and stop $1M churn.
Aug 24
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The Customer Success Café
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BetterPic Raises $2.5M to Scale AI Headshots – Why It Matters for Customer Success
BetterPic’s $2.5M funding fuels AI headshots for pros. Discover why this matters for customer success leaders driving trust and recurring growth.
Aug 22
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The Customer Success Café
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ShiftUp Raises $3M: What AI-Powered Sales Intelligence Means for Customer Success
ShiftUp’s $3M raise reimagines sales workflows with AI — and sets the stage for stronger sales-to-CS alignment, renewals, and customer growth.
Aug 22
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The Customer Success Café
Topline Pro Raises $27M: What AI-First SaaS Means for Customer Success
AI is reshaping Customer Success. Learn how Topline Pro’s $27M raise signals a new era of AI-first SaaS and what CS leaders need to do now.
Aug 22
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The Customer Success Café
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