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The SLA That Ends Client-Caused Delays
A client sits on one file for weeks. Then their sponsor asks why you're behind. The fix is a client response SLA you set at kickoff, not a Slack…
Aug 9
•
Hakan Ozturk | The CS Café
1
A Machine Rejects Your Resume Before Anyone Reads It
Your CV gets filtered by the ATS before a recruiter reads a line. The exact keywords and rewrites that get CS pros past the filter.
Aug 5
•
Hakan Ozturk | The CS Café
3
Your Best Preventer Is About to Quit
The CSM who renews the account without noise gets nothing. The one who lets it burn and saves it gets the credit. Your reviews reward the wrong person.
Aug 2
•
Hakan Ozturk | The CS Café
2
July 2026
The Account Everyone Knows Is Already Gone
One account on your at-risk list is already gone and nobody will say so. Here is how to price it and make the call.
Jul 26
•
Hakan Ozturk | The CS Café
2
One silent account is fine. One is leaving.
One silent account is fine and eats your week. Another is leaving and gets nothing. Your dashboard cannot tell them apart. Here is the fix.
Jul 19
•
Hakan Ozturk | The CS Café
Salesforce Will Let You Work Remote. Harvey Will Not.
Two thirds of open Customer Success roles want you onsite. The companies that will let you work remote are the ones you already know.
Jul 15
•
Hakan Ozturk | The CS Café
2
Half Your At-Risk List Was Never Yours to Fix.
You own the outcome but control none of the teams that decide it. Here's the system to stop taking the blame.
Jul 12
•
Hakan Ozturk | The CS Café
Partner Success Manager: Role, Salary & Career Path (2026)
What a Partner Success Manager does, how much the role pays in 2026 across the US and UK, the skills that get you hired, and how to break into it.
Jul 12
•
Hakan Ozturk | The CS Café
Two CSMs, Same Title. One Earns $60K More.
The 5 skills hiring managers test for in 2026.
Jul 8
•
Hakan Ozturk | The CS Café
2
The Success Plan That Survives a CFO Question
The plan is decided long before the renewal call. Score every account plan, tier it by weight, and see ACV at risk before the quarter starts. Template…
Jul 5
•
Hakan Ozturk | The CS Café
June 2026
Your Number Was Right. The Case Still Died.
Your number is right and the case dies anyway. The reason is who saw it, and when. Here is how to win the yes before you walk in.
Jun 28
•
Hakan Ozturk | The CS Café
Before You Run Your Next Renewal, Fix This First
One repeatable motion from T-120 to close. Scoreboard, sequence, and decision framework included.
Jun 21
•
Hakan Ozturk | The CS Café
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