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Asseta AI’s $4.2M Seed Round: Why Early Customer Success Hiring Wins
See how Asseta AI uses its $4.2M seed round to make customer success a growth engine, with a repeatable playbook for onboarding, health scores, and…
Nov 20
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The Customer Success Café
Wrike Names Michelle MacCarthy New Chief Customer Officer: Here's What It Signals For CS
Discover how Wrike’s new CCO role reshapes customer success leadership and what CS leaders must do now to earn influence, drive revenue and grow.
Nov 20
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The Customer Success Café
CSM Overload: Fix The Role Before It Kills Your NRR
Turn CSM overload into a clear headcount and NRR story. Get the charter, capacity model, and Excel tool to show execs exactly where you are over the…
Nov 20
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The Customer Success Café
Broadcom’s Partner Value Pyramid: A New Era For Customer Value
See the 10-step playbook I use with CS teams to turn Broadcom’s partner framework into higher adoption, stronger exec trust, and bigger expansions.
Nov 20
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The Customer Success Café
Alembic’s $145M Causal AI Shift Puts CS In The Spotlight
Boards want proof, not dashboards. Turn CS touchpoints into causal lifts with experiments, metrics, and NRR storytelling from our premium playbook.
Nov 18
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The Customer Success Café
Crack Your Final VP of Customer Success Interview
Sitting down with the VP of Customer Success next? Get the leadership playbook, story framework, and Excel prep checklist that top CS candidates rely…
Nov 16
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The Customer Success Café
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Vida’s $4M AI Voice Agents: What It Means For Customer Success
Vida’s AI voice agents hit 100M customer calls and closed a $4M round. See what this shift means for Customer Success, NRR, and your team’s roadmap.
Nov 15
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The Customer Success Café
Become The Vendor Champion Hiring Managers Remember
Templates trusted by 4,300+ CS pros: decks, scripts, tracker, and a step-by-step plan to ship assets and accelerate promotions.
Nov 13
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The Customer Success Café
Wonderful’s $100M Bet: AI Agents Hit Customer Service
See the plan to pilot AI agents, connect data, govern risk, and prove ROI with KPIs, scripts, and templates for faster support and happier customers.
Nov 13
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The Customer Success Café
Proof, Not Process: Turn CS Plays Into Promotions
Outcome-led playbook system: hit first value in 30 days with backward milestones and smart automations. Ship renewals. Protect revenue. Build promotion…
Nov 9
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The Customer Success Café
Portal26’s $9M Series A: Signal For CS-Led AI Programs
Funding is shifting AI from pilots to governed programs. Use my 30-60-90 plan to prove value, reduce risk, and grow NRR.
Nov 9
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The Customer Success Café
Nexos.ai Raises €30M To Tackle Shadow AI — What CS Leaders Should Do Now
See the customer success playbook: guardrails, routing, cost controls, and proof packs. Ship one workflow in 30 days and scale wins across teams.
Nov 8
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The Customer Success Café
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