The Customer Success Café Newsletter

The Customer Success Café Newsletter

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The #1 Churn Mistake CS Pros Still Make
Discover proven churn analysis frameworks and retention tools that top CS leaders use to protect revenue and accelerate their careers.
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Hakan @ The CS Café Newsletter
Why AI Will NOT Replace YOU
Join 4,300+ CS professionals using this proven system to reduce churn 40%, increase expansion revenue 45%, and become indispensable in the AI era.
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Hakan @ The CS Café Newsletter
Which CS Platform Gets You Promoted Faster?
I analyzed 4,200+ CS careers. Here's which platform expertise (Gainsight, HubSpot, or Salesforce) leads to VP roles and $180k salaries fastest.
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Hakan @ The CS Café Newsletter
Red Flags Most CSMs Miss (Until They Get Laid Off)
Too many talented CSMs ruin their careers chasing startup equity. Get the expert framework to evaluate opportunities and negotiate like a pro.
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Hakan @ The CS Café Newsletter

May 2025

How Top CS Teams Hit 110%+ Revenue Retention
CS teams are now expected to drive revenue but weren't trained for it. Here's the exact playbook 100+ companies use to hit 110%+ NRR.
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Hakan @ The CS Café Newsletter
CSMs: Stop the 73% longer "quick sync" trap
'Just a quick sync' = 90-minute marathon. 4,200+ CS pros use these frameworks to save 8+ hours weekly. Finally take control of your calendar.
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Hakan @ The CS Café Newsletter
The CS Leader’s Guide to Confident Price Conversations
Templates, ROI calculators, and battle-tested tactics to run price increases that customers respect. Built for Customer Success leaders, used by 4,200…
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Hakan @ The CS Café Newsletter
Stop Repeating Yourself: AI Video Docs for CS Teams
No more repeat how-to emails. Learn how top CS teams use AI videos to deflect tickets, boost NRR, and scale without burnout.
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Hakan @ The CS Café Newsletter
7 Warning Signs Your Leader Is Pushing You Out | CS Career Guide
Feel something's off at work? Discover the 7 subtle signs leadership wants you gone, plus actionable strategies to protect your career and exit on your…
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Hakan @ The CS Café Newsletter
The Shadow Portfolio™: How to Land a $120K CS Role Without Traditional Experience
Stuck with the CSM title but no real customer work? Learn how to build a strategic portfolio that demonstrates your CS expertise and lands premium…
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Hakan @ The CS Café Newsletter
CS Interview Mastery: The Path to 6-Figure Offers
Revealed: The interview questions 83% of CS leaders ask in 2025, plus word-for-word scripts that boosted one member's offer by $37K. Trusted by 4,200…
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Hakan @ The CS Café Newsletter
Drowning in Emails? This AI Trick Fixes It
Learn how companies achieve 15%+ retention improvements with AI-powered CRMs. Includes implementation timelines for teams of all sizes.
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Hakan @ The CS Café Newsletter
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