Archive - The CS Café

The two Adobe CS tracks most candidates miss

Adobe posts CSM ranges up to $234K, most likely with commission included. Plus the two CS tracks most candidates miss.

Nov 4 • Hakan Ozturk | The CS Café

October 2026

Your client stopped replying. The panel wants your plan

How to answer “the happy client who ignores you,” and the two follow-ups every panel asks

Oct 28 • Hakan Ozturk | The CS Café

1 in 7 companies posted the same CSM job twice

At least 1 in 7 companies re-posted the same CSM role this quarter. The accounts in between pay for it.

Oct 25 • Hakan Ozturk | The CS Café

Your CSM title says one job. Your calendar says three.

How to price your real scope before review season.

Oct 21 • Hakan Ozturk | The CS Café

Your forecast is written by people who never read it

54 CSM roles ask for a forecast. 2 also ask for the data it runs on.

Oct 18 • Hakan Ozturk | The CS Café

Before you defend your team’s load, do this first

Most never name a number. The few that do range from 10 to 150 accounts, with the middle at 50.

Oct 14 • Hakan Ozturk | The CS Café

Your team is already running a stop list

615 CSM postings. Nearly 9 in 10 never say how many accounts the job carries.

Oct 11 • Hakan Ozturk | The CS Café

Senior CSM certifications: only 2 mentions in 373 job ads

I analyzed 1,396 Customer Success job listings from the last 120 days. Here is what employers pay senior CSMs, what they ask for, and what they ignore.

Oct 7 • Hakan Ozturk | The CS Café

Which accounts in your book will renew smaller?

4 in 10 CSM roles talk about AI. Fewer than 1 in 50 own what it does to your seat count.

Oct 4 • Hakan Ozturk | The CS Café

September 2026

How a Salesperson became a technical CSM at PostHog

One of PostHog's technical CSMs came from sales. Here's the habit that got her there, and how to build it on a team that rewards speed.

Sep 30 • Hakan Ozturk | The CS Café

Your product changed again. Your customer did not.

0 of 1,530 CS roles name re-onboarding. Here's the system that closes the gap between released and used.

Sep 27 • Hakan Ozturk | The CS Café

4 questions to ask before you sign a CSM contract

Hootsuite is hiring a senior CSM on a 12-month contract. Here's how to tell if one is worth it.

Sep 23 • Hakan Ozturk | The CS Café

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