Archive - The Customer Success Café Newsletter

Stop Guessing And Prove CS Impact Weekly

Stop invisible CS work. One owner, one signal, and a 15-minute decision loop to prove what changed and defend CS impact.

Dec 30, 2025 • Hakan Ozturk | The CS Café

ServiceNow Spent $7.75B. Your CS Stack Is Next.

Platforms are consolidating fast. “Good engagement” won’t save your CS stack. Use a decision map and proof plan to survive budget cuts.

Dec 28, 2025 • Hakan Ozturk | The CS Café

Why Most Enterprise AI Churns After The Pilot

AI doesn’t fail because the model is weak. It fails because deployment is sloppy. Steal the rollout system to make outcomes measurable and expansion…

Dec 26, 2025 • Hakan Ozturk | The CS Café

How To Prove CS Impact Without Perfect Data

A practical CS system to detect churn early, act fast, and prove impact to leadership. No fancy tools. Works even with messy data.

Dec 25, 2025 • Hakan Ozturk | The CS Café

Digital Twin Reliability: How Borealis Turns Operations Into Retention

This isn’t about AI hype. It’s about turning reliability into trust, and trust into renewals, using a system CS teams can apply today.

Dec 24, 2025 • Hakan Ozturk | The CS Café

The Age Of The Builder Is Reshaping Customer Success

When customers build instead of wait, CS either becomes strategic or reactive. Here’s how the role is changing and who wins.

Dec 23, 2025 • Hakan Ozturk | The CS Café

Reliability Is Revenue: The CS Playbook For Incidents

Resolve AI’s $1B headline is a warning for CS leaders. Here’s the reliability-to-retention system that prevents surprise churn and protects expansion.

Dec 23, 2025 • Hakan Ozturk | The CS Café

MoEngage’s $280M Raise: The New CS Retention Playbook

This isn’t a marketing story. It’s a retention signal. See the shift behind MoEngage’s $280M and the lifecycle system premium members get.

Dec 23, 2025 • Hakan Ozturk | The CS Café

If Everything Is Critical, Nothing Is

Shipping fast is good. Rebuilding enablement every release is not. Here’s the CS triage system that protects adoption and renewals in fast-moving PLG…

Dec 21, 2025 • Hakan Ozturk | The CS Café

Your Next Churn Problem Starts On The Website

Salesforce acquiring Qualified is the headline. The real story is AI agents setting expectations before CS. Here’s the guardrail system to stop churn.

Dec 20, 2025 • Hakan Ozturk | The CS Café

Stop Selling Value. Engineer Dependence.

Most CS teams sell value. The best teams engineer dependence. Here’s the Operational Lock-In Playbook that turns adoption into budget-line renewals.

Dec 18, 2025 • Hakan Ozturk | The CS Café

Low-Tier Customers Aren’t Tough, Your Boundaries Are Soft

A $3K account can quietly drain your team. See the guardrail system CS leaders use to reset support tiers and reclaim ~30% capacity.

Dec 18, 2025 • Hakan Ozturk | The CS Café

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