framework

Why AI Matters in CS (But Only 14% Are Ready)

Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.

Jan 28 •

The Customer Success Café

Sales-CS Conflict? The 80/20 Solution

Discover how leading SaaS companies align Sales and CS teams using the 80/20 compensation model. Includes implementation toolkit, templates, and real…

Jan 18 •

The Customer Success Café

Stop Building Systems Your Customers Don't Care About

Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week…

Jan 11 •

The Customer Success Café

⚡️Stop Firefighting: The Playbook That Cut Reactive Work by 40%

Get the complete framework to build a proactive CS Ops function, including health score templates, automation playbooks & real implementation examples.

Dec 24, 2024 •

The Customer Success Café

CS Leadership: Proven Frameworks for 40% Better Retention

Join elite CS leaders using proven strategies to scale teams, maximize customer engagement & boost retention. Get access to frameworks used by Adobe…

Dec 18, 2024 •

The Customer Success Café

Top Job Interview Frameworks That Work

Discover battle-tested frameworks and strategies used by top CS professionals to ace their interviews and secure $150K+ roles at leading tech companies.

Nov 12, 2024 •

The Customer Success Café

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