nrr

I read 658 CS job descriptions. Here's what pays.

The number is yours. The comp structure isn't.

Sep 13 • Hakan Ozturk | The CS Café

Eleven Days To Renewal. No One Is Replying.

Four ignored follow-ups. Two contracts expiring in eleven days. By Wednesday, three customers email in panic asking why no one warned them. They had…

May 10 • Hakan Ozturk | The CS Café

How Top CS Teams Hit 110%+ Revenue Retention

CS teams are now expected to drive revenue but weren't trained for it. Here's the exact playbook 100+ companies use to hit 110%+ NRR.

May 30, 2025 • Hakan Ozturk | The CS Café

Net Revenue Retention (NRR) in 2026: The Complete Guide for CS Leaders

The blended NRR median is useless. Here are the real 2026 benchmarks by segment, plus the three levers that move the number.

Mar 6, 2024 • Hakan Ozturk | The CS Café

Free Net Revenue Retention (NRR) Calculator for SaaS

Get your net revenue retention in seconds, then see what good looks like by segment in 2026.

Feb 17, 2024 • Hakan Ozturk | The CS Café

5 Essential Customer Success Metrics to Boost Your Business Growth

Discover the power of customer success with these 5 essential metrics. Learn how to measure and optimize your strategy for maximum business impact and…

Apr 17, 2022 • Hakan Ozturk | The CS Café

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