nrr

How Top CS Teams Hit 110%+ Revenue Retention

CS teams are now expected to drive revenue but weren't trained for it. Here's the exact playbook 100+ companies use to hit 110%+ NRR.

May 30, 2025 • Hakan Ozturk | The CS Café

Net Dollar Retention: The North Star Metric for Customer Success

Discover the power of Net Dollar Retention (NDR) to drive growth, retain customers, and attract investors. Learn how to leverage this key metric for…

Jul 18, 2024 • Hakan Ozturk | The CS Café

How $200K+ CS Leaders Use NRR to Protect $50M+ Revenue (2025 Playbook)

4,100+ CS professionals use these exact frameworks to hit 110%+ NRR and secure $120k-$200k roles. The same strategies that got Sarah promoted to VP and…

Mar 6, 2024 • Hakan Ozturk | The CS Café

Boost Your SaaS Revenue with These Proven Tips

Struggling with customer retention? Get our free NRR calculator and insider tips from a 15-year customer success pro to supercharge your SaaS revenue…

Feb 17, 2024 • Hakan Ozturk | The CS Café

5 Essential Customer Success Metrics to Boost Your Business Growth

Discover the power of customer success with these 5 essential metrics. Learn how to measure and optimize your strategy for maximum business impact and…

Apr 17, 2022 • Hakan Ozturk | The CS Café

#nojs-banner { position: fixed; bottom: 0; left: 0; padding: 16px 16px 16px 32px; width: 100%; box-sizing: border-box; background: red; color: white; font-family: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; line-height: 13px; } #nojs-banner a { color: inherit; text-decoration: underline; } This site requires JavaScript to run correctly. Please turn on JavaScript or unblock scripts