The Customer Success Café Newsletter

The Customer Success Café Newsletter

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BetterPic Raises $2.5M to Scale AI Headshots – Why It Matters for Customer Success
BetterPic’s $2.5M funding fuels AI headshots for pros. Discover why this matters for customer success leaders driving trust and recurring growth.
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The Customer Success Café
ShiftUp Raises $3M: What AI-Powered Sales Intelligence Means for Customer Success
ShiftUp’s $3M raise reimagines sales workflows with AI — and sets the stage for stronger sales-to-CS alignment, renewals, and customer growth.
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The Customer Success Café
Topline Pro Raises $27M: What AI-First SaaS Means for Customer Success
AI is reshaping Customer Success. Learn how Topline Pro’s $27M raise signals a new era of AI-first SaaS and what CS leaders need to do now.
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The Customer Success Café
LinkSquares Names Kellie Snyder as Chief Customer Officer: What It Means for Customer Success
Why LinkSquares’ new Chief Customer Officer signals a bigger shift: customer success at the core of growth. Here’s what CS leaders can learn.
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The Customer Success Café
The Email Coaching Playbook Every CS Leader Needs
CS leaders: concise emails = faster decisions + stronger renewals. Discover the BRIEF coaching framework and tools to transform your team’s…
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The Customer Success Café
The Onboarding Fix Every CS Leader Needs
Silent churn is draining SaaS revenue. Discover how CS leaders fix onboarding to protect renewals and accelerate careers into $120k+ roles.
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The Customer Success Café
Topline Pro Secures $27M to Power AI in Home Services
$27M in fresh funding fuels Topline Pro’s AI agents for service pros. Learn why this marks a shift in SaaS and what CS leaders can do right now.
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The Customer Success Café
CSM vs. Partner Success Manager: Key Differences Explained
Discover the differences between CSM and Partner Success roles, what each does daily, and which career path matches your strengths.
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The Customer Success Café
Smartsheet Names New Chief Customer Officer to Lead AI-Driven Customer Success
Discover how Smartsheet’s new Chief Customer Officer will use AI and strategy to boost customer success, retention, and growth.
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The Customer Success Café
The CSM Churn Rescue Playbook That Saves $2.3M+
Turn churn risk into boardroom wins. Discover the proven CSM playbook that saved $2.3M+ in at-risk revenue. Full guide inside.
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The Customer Success Café
Legit Security Strengthens Leadership in Operations, Customer Success, and Sales
Discover how Legit Security’s new Customer Success leadership will accelerate growth, boost retention, and power AI-first customer value delivery.
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The Customer Success Café
Thread Secures $8M to Scale AI Service Desk — Why It Matters for Customer Success
Thread’s $8M funding is set to transform AI-powered service desks. See what this means for speed, culture, and success in Customer Success.
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The Customer Success Café
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