Archive - The Customer Success Café Newsletter

Monthly CS Exec Update Template That CFOs Trust

Stop rebuilding CS updates monthly. Use this 1-page template to show renewal exposure, what changed, and the decision you need.

9 hrs ago • Hakan Ozturk | The CS Café

126% NRR in Legal AI Is an Adoption System Story

Conservative buyers don’t expand because features are better. They expand when trust is earned and workflow change feels safe. Here’s the system.

10 hrs ago • Hakan Ozturk | The CS Café

Why Trust, Not Growth, Decides Fintech Renewals

Fintech and finance-adjacent SaaS don’t lose customers to bugs. They lose them to quiet doubt. Here’s the CS system that prevents it.

11 hrs ago • Hakan Ozturk | The CS Café

Customer Success Metrics Executives Actually Care About

CS teams report activity. Executives look for decisions. Here’s how to show CS impact with metrics leaders actually trust—and stop getting ignored.

16 hrs ago • Hakan Ozturk | The CS Café

December 2025

Stop Guessing And Prove CS Impact Weekly

Stop invisible CS work. One owner, one signal, and a 15-minute decision loop to prove what changed and defend CS impact.

Dec 30, 2025 • Hakan Ozturk | The CS Café

ServiceNow Spent $7.75B. Your CS Stack Is Next.

Platforms are consolidating fast. “Good engagement” won’t save your CS stack. Use a decision map and proof plan to survive budget cuts.

Dec 28, 2025 • Hakan Ozturk | The CS Café

Why Most Enterprise AI Churns After The Pilot

AI doesn’t fail because the model is weak. It fails because deployment is sloppy. Steal the rollout system to make outcomes measurable and expansion…

Dec 26, 2025 • Hakan Ozturk | The CS Café

How To Prove CS Impact Without Perfect Data

A practical CS system to detect churn early, act fast, and prove impact to leadership. No fancy tools. Works even with messy data.

Dec 25, 2025 • Hakan Ozturk | The CS Café

Digital Twin Reliability: How Borealis Turns Operations Into Retention

This isn’t about AI hype. It’s about turning reliability into trust, and trust into renewals, using a system CS teams can apply today.

Dec 24, 2025 • Hakan Ozturk | The CS Café

The Age Of The Builder Is Reshaping Customer Success

When customers build instead of wait, CS either becomes strategic or reactive. Here’s how the role is changing and who wins.

Dec 23, 2025 • Hakan Ozturk | The CS Café

Reliability Is Revenue: The CS Playbook For Incidents

Resolve AI’s $1B headline is a warning for CS leaders. Here’s the reliability-to-retention system that prevents surprise churn and protects expansion.

Dec 23, 2025 • Hakan Ozturk | The CS Café

MoEngage’s $280M Raise: The New CS Retention Playbook

This isn’t a marketing story. It’s a retention signal. See the shift behind MoEngage’s $280M and the lifecycle system premium members get.

Dec 23, 2025 • Hakan Ozturk | The CS Café

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