The Customer Success Café Newsletter

The Customer Success Café Newsletter

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Why You’re Not Landing Director/VP CS Roles (And How To Fix It)
Copy/paste scripts, 90-day plan, PAER stories, and the interactive NRR Ladder Builder to prove impact in $$$.
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The Customer Success Café
Tempo Appoints Tyler McNally As CCO: A Clear Shift To Outcome-Led Customer Success
Why this move matters for CS leaders—and a step-by-step plan to prove value faster with Adaptive SPM, QBR frameworks, and ready-to-use assets.
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The Customer Success Café
Oritain Names A Chief Customer Officer: The Signal For Customer Success Leaders
A CCO mandate puts customer success at the heart of revenue. Get the key takeaways plus a 30-day, proof-first plan for renewals and expansion.
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The Customer Success Café
Criteo’s New CCO Signals A Shift To Revenue-Aligned Customer Success
What Dinichert’s appointment signals for CS—and 5 moves to tighten handoffs, prove ROI, and grow expansions.
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The Customer Success Café

October 2025

Why CS Gets "Thanks" While Sales Pops Champagne
Turn CS into a revenue engine: 70/30–75/25 splits, uncapped expansion commissions, NRR≥110%, clean credit rules, and two Excel tools to ship the plan…
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The Customer Success Café
Amazon Job Cuts And The AI Shift Every CS Leader Must Watch
Big cuts signal an AI-first shift. Get the free brief on what changed and unlock the premium playbook with scripts, templates, and dashboards to win…
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The Customer Success Café
PodPlay Raises $8M: The Customer Success Impact
Vertical SaaS meets sports clubs. See why PodPlay’s raise matters for CS and grab the 30‑60‑90 playbook to prove value and lift NRR.
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The Customer Success Café
Uniphore’s $260M Raise: What CS Leaders Should Do Next
The signal is clear: agentic AI is going enterprise. Here’s the simple plan CS teams can run in 30 days to prove value, protect renewals, and lift NRR.
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The Customer Success Café
UnifyApps’ $50M: The Enterprise OS For AI — What It Means For Customer Success
Why this raise matters and how CS teams can connect data, automate work, and prove ROI in 30 days—with templates, scorecards, and scripts.
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The Customer Success Café
CS Traffic-Light Dashboard: See Risk In 60s
Get the step-by-step system: portal setup, secure-link checklist, traffic-light dashboard, and email scripts. Cut access pain, speed go-live, and…
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The Customer Success Café
Moonshot AI’s $10M Seed: Why Autonomous CX Matters Now
Autonomous CRO is here. Pick one metric, run weekly tests, lock wins, and turn proof into NRR with our practical 14-day rollout kit.
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The Customer Success Café
Stop Begging For Job References (Do This Instead)
The exact 3-2-1 framework, scripts, and tracker to convert customer proof into interviews, intros, and job offers—without begging for references or cold…
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The Customer Success Café
© 2025 Hakan Ozturk
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