The Customer Success Café Newsletter

The Customer Success Café Newsletter

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April 2025

The 5-Stage Customer Adoption Framework
70% of digital transformations fail due to user resistance. Here's the proven 5-stage adoption framework that flips the script, with real case studies…
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The CS Café Newsletter
How CS Leaders Set Boundaries: From Burnout to $120K+ Roles
From burnout to $120K+ roles: 59% of CS pros are burning out from "always-on" expectations. This guide shows how top CS leaders set boundaries to…
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The CS Café Newsletter
13 LinkedIn Templates That Get CS Pros Hired: 40%+ Response Rates
Stop sending LinkedIn messages that go nowhere. These 13 field-tested templates have helped CS professionals land interviews at top companies. Free…
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The CS Café Newsletter
Drowning In Customers? Find Your Ideal CSM Ratio
Overwhelmed with too many customers? Learn industry-standard CSM ratios, segmentation strategies, and portfolio management techniques that boost your…
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The CS Café Newsletter
Customer Adoption: How to Overcome Internal Team Conflicts
Perfect onboarding but poor adoption? Client team conflicts might be the culprit. Get proven frameworks that increase adoption by 34% and cut…
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The CS Café Newsletter
4 Traits of Top-Performing CSMs That Make $120K+ Salaries
Access my proven CS Portfolio Method™ that helps CSMs land interviews 2-3x faster and increase salaries by 28%. Discover the frameworks used by $120K…
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The CS Café Newsletter
From Code to Customer Success: A Developer's Career Transition Guide
Discover how your technical knowledge becomes your secret weapon in customer success. Learn the proven framework that's helped developers land…
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The CS Café Newsletter
AI Just Gave You a Seat at the Revenue Table
Your CS team: cost center or goldmine? Learn how AI helps top teams boost CSAT by 85%, cut costs by 80%, and transform customer success into serious…
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The CS Café Newsletter
Recession Is Here: Are You Indispensable? 3 Ways to Thrive
Navigate tough times with advanced Customer Success strategies. Prove value, retain accounts, and become indispensable in your organization. Join now!
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The CS Café Newsletter
Fix Broken Sales-to-CS Handoffs With 6 Essential Questions
Stop struggling with incomplete handoffs! Learn the exact 6 questions, CS Readiness Score system, and compensation alignment tactics that top companies…
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The CS Café Newsletter
The Secret to Re-Engaging Inactive Users
Learn how top SaaS companies use the Comeback Bonus Strategy to boost user re-engagement by 327%. Get actionable tips to revive your inactive user base…
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The CS Café Newsletter
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