Archive - The Customer Success Café Newsletter

The CS Playbook For Making AI Agents Renewal-Safe (Templates Inside)

AI agents impress in week 2. They lose customers in week 20. Here's the CS + revenue playbook to make agentic AI boring, predictable, and renewal-safe.

17 hrs ago • Hakan Ozturk | The CS Café

Org Charts Don't Protect Revenue. Operating Models Do.

Sales demos Feature X. CS onboards Feature Y. Support docs say Feature Z. The customer renews at 60%. Here's the operating model that fixes it + an…

Feb 18 • Hakan Ozturk | The CS Café

Two Lanes, One Truth: The Post-Sale Fix

Support is speed. Success is change. Blend them and you blend accountability. Here’s the two-lane model and Truth layer that fixes renewals.

Feb 16 • Hakan Ozturk | The CS Café

5 Customer Success Habits That Prevent Renewal Surprises

Most “surprise renewals” are predictable. Scripts, recap template, and a health scorecard to run a weekly 30-minute workflow.

Feb 15 • Hakan Ozturk | The CS Café

The “3 Versions” Problem Is Costing You Renewals

If Sales, CS, and Product keep debating what customers said, you need shared evidence and a short decision system. Fix drift without more meetings.

Feb 12 • Hakan Ozturk | The CS Café

AEO Starts in Support: Fix Docs, Changelog, Community

If your docs, changelog, and community disagree, AI cites your users. Use this CS playbook to align answers and win AEO trust.

Feb 9 • Hakan Ozturk | The CS Café

The Head Of CS Trap In Early-Stage Startups

If you can’t name 3 decisions you own, it’s not leadership. Use the leverage test + capacity math to stop churn-by-design.

Feb 8 • Hakan Ozturk | The CS Café

ElevenLabs Raises $500M: Voice Agents Just Became a Renewal Surface

Customers won’t renew because you shipped an agent. They renew when trust stays intact. Here’s the Voice Agent Renewal OS and scorecard.

Feb 5 • Hakan Ozturk | The CS Café

Turn Freemium Into Predictable Revenue In 7 Days

Most signups vanish after day one. Build proof in 72 hours, route accounts by behavior, and turn freemium into predictable upgrades.

Feb 4 • Hakan Ozturk | The CS Café

The Exec One-Pager That Protects Renewals

Production is the battleground. Use telemetry to create exec-ready proof, a reusable QBR pack, and a renewal timeline that pre-wires procurement.

Feb 1 • Hakan Ozturk | The CS Café

January 2026

Stop Check-Ins. Start Renewal Control

A simple operating system for post-sale: standard inputs, trigger-based risk, repeatable plays, and QBR evidence that keeps renewals on rails.

Jan 27 • Hakan Ozturk | The CS Café

How To Spot Renewal Risk Early

Stop last-minute renewal drama. Use a simple system for risk, ownership, decision logs, and value proof that makes expansion easier.

Jan 23 • Hakan Ozturk | The CS Café

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