The Customer Success Café Newsletter

The Customer Success Café Newsletter

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Prep Your Meetings in 5 Minutes (While Others Take 30+)
Stop winging customer meetings. This proven system cuts prep time 40% while building strategic skills that drive career advancement. Templates included.
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Hakan @ The CS Café Newsletter
HR to Customer Success: Complete Career Transition Guide
Ready to pivot from HR to Customer Success? This practical guide shows you how to leverage your skills, ace interviews & land your first CSM role.
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Hakan @ The CS Café Newsletter
Outdated Help Articles Cost This CS Manager Her $2.3M Client
Six months of outdated content. One enterprise client gone. $2.3M lost. Here's the 15-minute weekly system that prevents this revenue nightmare.
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Hakan @ The CS Café Newsletter
Stop Chasing Customers for Action Items
Most CSMs struggle with customer follow-through. Here's the complete framework with scripts, templates & strategies that guarantee action item…
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Hakan @ The CS Café Newsletter
Stop Reporting, Start Leading (The 8-Week Method)
"My boss barely looked at my reports. Now the CEO forwards them to the board." Here's the simple change that transformed Michelle's CS career forever.
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Hakan @ The CS Café Newsletter
Why Customers Skip Your Knowledge Base (And How to Fix It)
Discover why customers skip your knowledge base and get actionable strategies to boost self-service and your Customer Success career.
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Hakan @ The CS Café Newsletter
Just Got Another Feature Request... Now What?
Discover actionable tools, templates, and scripts to master feature requests and drive customer success. Upgrade for exclusive premium resources!
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Hakan @ The CS Café Newsletter
The #1 Churn Mistake CS Pros Still Make
Discover proven churn analysis frameworks and retention tools that top CS leaders use to protect revenue and accelerate their careers.
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Hakan @ The CS Café Newsletter
Why AI Will NOT Replace YOU
Join 4,300+ CS professionals using this proven system to reduce churn 40%, increase expansion revenue 45%, and become indispensable in the AI era.
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Hakan @ The CS Café Newsletter
Which CS Platform Gets You Promoted Faster?
I analyzed 4,200+ CS careers. Here's which platform expertise (Gainsight, HubSpot, or Salesforce) leads to VP roles and $180k salaries fastest.
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Hakan @ The CS Café Newsletter
Red Flags Most CSMs Miss (Until They Get Laid Off)
Too many talented CSMs ruin their careers chasing startup equity. Get the expert framework to evaluate opportunities and negotiate like a pro.
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Hakan @ The CS Café Newsletter

May 2025

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