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About
customer success
The SLA That Ends Client-Caused Delays
A client sits on one file for weeks. Then their sponsor asks why you're behind. The fix is a client response SLA you set at kickoff, not a Slack…
Aug 9
•
Hakan Ozturk | The CS Café
1
A Machine Rejects Your Resume Before Anyone Reads It
Your CV gets filtered by the ATS before a recruiter reads a line. The exact keywords and rewrites that get CS pros past the filter.
Aug 5
•
Hakan Ozturk | The CS Café
3
Your Best Preventer Is About to Quit
The CSM who renews the account without noise gets nothing. The one who lets it burn and saves it gets the credit. Your reviews reward the wrong person.
Aug 2
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Hakan Ozturk | The CS Café
2
Half Your At-Risk List Was Never Yours to Fix.
You own the outcome but control none of the teams that decide it. Here's the system to stop taking the blame.
Jul 12
•
Hakan Ozturk | The CS Café
Partner Success Manager: Role, Salary & Career Path (2026)
What a Partner Success Manager does, how much the role pays in 2026 across the US and UK, the skills that get you hired, and how to break into it.
Jul 12
•
Hakan Ozturk | The CS Café
Your CFO Already Knows Your Numbers Are Soft
The board slide stress test every CS leader needs before the next CFO review. Three steps, one workbook, zero softening of the follow-up.
May 17
•
Hakan Ozturk | The CS Café
Eleven Days To Renewal. No One Is Replying.
Four ignored follow-ups. Two contracts expiring in eleven days. By Wednesday, three customers email in panic asking why no one warned them. They had…
May 10
•
Hakan Ozturk | The CS Café
2
How to Explain Customer Success Beyond SaaS: Practical Tips for All Industries
Explore the secrets of customer success beyond SaaS! Learn practical tips for communication and relationship-building across industries.
Feb 9, 2024
•
Hakan Ozturk | The CS Café
Customer Support to Customer Success: How to Make the Transition in 2026
Ten years in support is not a gap to explain. It is your edge. Here is how to translate it into a customer success role.
Jan 28, 2024
•
Hakan Ozturk | The CS Café
1
SaaS Metrics Guide: 7 Essential KPIs for Growth in 2025
Stop tracking outdated metrics! Discover the 7 essential SaaS KPIs used by industry leaders. Written by a Customer Success expert with 20+ years of…
Oct 21, 2023
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