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Why AI Will NOT Replace YOU
Join 4,300+ CS professionals using this proven system to reduce churn 40%, increase expansion revenue 45%, and become indispensable in the AI era.
Jun 8
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The Customer Success Café
Stop 'Spray and Pray': Use These Triggers Instead
Stop sending generic newsletters to your free users! Here's how you can achieve 27% higher feature adoption in 30 days while reducing email volume by…
Mar 14
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The Customer Success Café
1
Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews
Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case…
Feb 2
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
Jan 28
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The Customer Success Café
Sales-CS Conflict? The 80/20 Solution
Discover how leading SaaS companies align Sales and CS teams using the 80/20 compensation model. Includes implementation toolkit, templates, and real…
Jan 18
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The Customer Success Café
Stop Building Systems Your Customers Don't Care About
Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week…
Jan 11
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The Customer Success Café
⚡️Stop Firefighting: The Playbook That Cut Reactive Work by 40%
Get the complete framework to build a proactive CS Ops function, including health score templates, automation playbooks & real implementation examples.
Dec 24, 2024
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The Customer Success Café
CS Leadership: Proven Frameworks for 40% Better Retention
Join elite CS leaders using proven strategies to scale teams, maximize customer engagement & boost retention. Get access to frameworks used by Adobe…
Dec 18, 2024
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The Customer Success Café
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CS Interview Presentation Guide: Templates & Expert Tips
Learn the secrets of successful CS interview presentations. Get expert frameworks, templates, and tips to stand out and secure your ideal Customer…
Dec 14, 2024
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The Customer Success Café
2
The Ultimate Guide to Building a CS Playbook On Budget
Learn to craft a powerful customer success playbook that improves customer experiences and drives results—all on a budget. Read more now!
Dec 1, 2024
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The Customer Success Café
7 Proven Steps to Handle Difficult Clients: A CSM's Survival Guide
Learn how top CSMs handle challenging clients, from documentation to de-escalation. Get instant access to proven frameworks that transformed 500…
Oct 29, 2024
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The Customer Success Café
Churn Post-Mortems: Learn from Every Lost Customer
Discover how to build powerful churn post-mortems. Get my exclusive template and start turning customer losses into growth opportunities today.
Sep 18, 2024
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The Customer Success Café
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