Archive - The CS Café

Microsoft Customer Success Account Manager: Salary & Path

CSAM. Not CSM. Here's what makes Microsoft's Customer Success Account Manager the highest-paid CS role in enterprise tech — and exactly how to get it.

Apr 25, 2024 • Hakan Ozturk | The CS Café

27 Best Questions to Ask During a Job Interview According To Linkedin

Stand out in interviews with these 27 powerful questions recommended by LinkedIn. Impress your interviewer and secure your dream job. Prepare to…

Sep 24, 2022 • Hakan Ozturk | The CS Café

10-Step Customer Onboarding Checklist: Set Your Customers Up for Success

Want to improve customer retention and satisfaction? My 10-step checklist helps you create an effective onboarding process. Download now and start…

Jul 27, 2024 • Hakan Ozturk | The CS Café

KPIs Are Hard To Understand, says CEO of NVIDIA

See what NVIDIA's CEO says about KPIs and spotting early indicators of success. Learn how to look ahead in your business, not just at past results.

Mar 7, 2024 • Hakan Ozturk | The CS Café

Top 5 Mistakes That Ruin Your Productivity At Work

And How To Save 24 Hours A Week

Mar 12, 2023 • Hakan Ozturk | The CS Café

7 Top SaaS Metrics And KPIs You Should Know

Level up your Customer Success game. Learn NRR, GRR, ARR, CES, LTV, CRR, and CAC. Track these key metrics for sustainable growth.

Oct 1, 2023 • Hakan Ozturk | The CS Café

Customer Success Platforms 2026: Real Prices, By Stage

8 platforms ranked by stage and pricing. Year-1 TCO, integration matrix, adoption risk inside. For CS leaders running this procurement, not browsing…

Oct 30, 2023 • Hakan Ozturk | The CS Café

7 Biggest Mistakes People Make in Customer Success

Discover the secrets to powerful Customer Success. Learn how to navigate and avoid the 7 biggest mistakes for the best strategy.

Jan 19, 2024 • Hakan Ozturk | The CS Café

5 Easy Steps To Turn CS Into A Beautiful Garden

Learn how to transform your CS strategy into a flourishing garden. Follow these 5 steps to nurture customer success and watch relationships thrive!

Jan 8, 2023 • Hakan Ozturk | The CS Café

🚨 Customer Gone Silent? 5 Steps to Save Them (+ Templates)

Boost retention + your career now. Rescue at-risk accounts with battle-tested email scripts & diplomatic probing tactics. Ready-to-use scripts inside 👇

Feb 5, 2025 • Hakan Ozturk | The CS Café

Snowflake & Customer Success: The Clash

Explore the battle of giants: Snowflake vs. Customer Success in the age of PLG. Unveil the drama, secrets, and the future of SaaS.

Nov 19, 2023 • Hakan Ozturk | The CS Café

Customer Success: How To Write Emails That Convert

Discover AIDA, KISS, and WIIFM techniques for cold email success. Create irresistible emails, boost engagement, and drive conversions. Get started now!

Sep 3, 2023 • Hakan Ozturk | The CS Café

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