The Customer Success Café Newsletter

The Customer Success Café Newsletter

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About
CSMs: Stop the 73% longer "quick sync" trap
'Just a quick sync' = 90-minute marathon. 4,200+ CS pros use these frameworks to save 8+ hours weekly. Finally take control of your calendar.
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The CS Café Newsletter
The CS Leader’s Guide to Confident Price Conversations
Templates, ROI calculators, and battle-tested tactics to run price increases that customers respect. Built for Customer Success leaders, used by 4,200…
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The CS Café Newsletter
CS Interview Mastery: The Path to 6-Figure Offers
Revealed: The interview questions 83% of CS leaders ask in 2025, plus word-for-word scripts that boosted one member's offer by $37K. Trusted by 4,200…
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The CS Café Newsletter
Stop Repeating Yourself: AI Video Docs for CS Teams
No more repeat how-to emails. Learn how top CS teams use AI videos to deflect tickets, boost NRR, and scale without burnout.
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The CS Café Newsletter
7 Warning Signs Your Leader Is Pushing You Out | CS Career Guide
Feel something's off at work? Discover the 7 subtle signs leadership wants you gone, plus actionable strategies to protect your career and exit on your…
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The CS Café Newsletter
Most Popular
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27 Best Questions to Ask During a Job Interview According To Linkedin
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20 Powerful ChatGPT Prompts That Will Boost Your Productivity In Seconds
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Top 45 CSM Interview Questions
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2
Top 5 Mistakes That Ruin Your Productivity At Work
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Recent posts

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The Shadow Portfolio™: How to Land a $120K CS Role Without Traditional Experience
Stuck with the CSM title but no real customer work? Learn how to build a strategic portfolio that demonstrates your CS expertise and lands premium…
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The CS Café Newsletter
Drowning in Emails? This AI Trick Fixes It
Learn how companies achieve 15%+ retention improvements with AI-powered CRMs. Includes implementation timelines for teams of all sizes.
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The CS Café Newsletter
2025's Best Customer Success Platforms: Cut Churn by 32% [Expert Guide]
Expert guide that compares 10 leading CSPs including Gainsight, Vitally & SmartKarrot. Find your perfect platform to reduce churn, optimize workflows …
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The CS Café Newsletter
Stop Dreading Sales Talks: Easy Tips Inside
Struggling to talk about new products? Discover easy ways to make expansion conversations natural and helpful-boost your confidence and results today!
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The CS Café Newsletter
Inside Microsoft's CSAM Role: The Complete Guide for $120K-$200K Customer Success Careers
Get the insider's view of Microsoft's Customer Success Account Manager role, with real salary data, daily responsibilities, and career progression paths…
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The CS Café Newsletter
The 5-Stage Customer Adoption Framework
70% of digital transformations fail due to user resistance. Here's the proven 5-stage adoption framework that flips the script, with real case studies…
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The CS Café Newsletter
How CS Leaders Set Boundaries: From Burnout to $120K+ Roles
From burnout to $120K+ roles: 59% of CS pros are burning out from "always-on" expectations. This guide shows how top CS leaders set boundaries to…
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The CS Café Newsletter
13 LinkedIn Templates That Get CS Pros Hired: 40%+ Response Rates
Stop sending LinkedIn messages that go nowhere. These 13 field-tested templates have helped CS professionals land interviews at top companies. Free…
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The CS Café Newsletter

CS MY WAY

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Exclusive Interview: Lara Barnes, SVP Customer Success & Renewals at Sitecore
Learn from Lara Barnes, Sitecore SVP, about building high-performing CS teams, leveraging data, and navigating the future of customer success. Don't…
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The CS Café Newsletter
CS My Way #11: Gillian Core, Former SVP of Customer Success
Explore my exclusive interview with Gillian Core, former SVP of Customer Success at Placer AI, and discover her insights on customer success strategies…
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The CS Café Newsletter
CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Discover exclusive strategies for driving customer success and boosting team performance with Roxanne Rowe, AVP of Customer Success at Trackunit. Dive…
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The CS Café Newsletter
CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
Get actionable strategies from Kevin Herrholtz, VP of Customer Success at AddShoppers. Learn how to level up your customer success game in the field…
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The CS Café Newsletter
CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Explore Kirsten DiChiappari's journey at vCom Solutions. Learn about IT management strategies, customer retention, and industry insights shared in this…
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The CS Café Newsletter
CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
Discover exclusive insights on CS strategies, collaboration, and industry trends from Krystel Leal, Head of CS at OneText, only on the Customer Success…
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The CS Café Newsletter
CS My Way #6: Exclusive Interview with Melissa Garcia
Learn from the best! Get exclusive insights from Melissa Garcia, Director of Renewal Operations at Chief, in CS My Way #6. Accelerate your customer…
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The CS Café Newsletter
Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
Explore my exclusive interview with Jill Favro Sawatzky, Chief Customer Officer at Thought Industries, and gain valuable insights into revolutionizing…
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The CS Café Newsletter
Join 2,800+ other Customer Success leaders and practitioners now!

AI HUB

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AI Customer Success: Cut Requests 90% with Slack Tools
Automate 80% of customer queries with Mava/Claude AI. Limited seats at 2024 pricing—act by March 15! Includes GDPR checklist & ROI calculator.
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The CS Café Newsletter
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
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The CS Café Newsletter
AI Revolution: Future-Proof Your Career
AI is disrupting careers at lightning speed. This post reveals the latest AI tools, expert insights, and a blueprint to future-proof your skills and…
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The CS Café Newsletter
VLOGGER - Google's New Tool for Realistic Talking Videos
Explore how VLOGGER from Google revolutionizes video creation. Effortlessly edit, translate, and generate realistic talking faces from images.
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The CS Café Newsletter
Introducing Sora: A Revolutionary Text-to-Video Model
Sora is an AI model that can create realistic and imaginative scenes from text instructions. It can generate videos up to a minute long while…
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The CS Café Newsletter
19 Best AI Customer Success Tools Recommended by Customers in 2024
Explore the top 19 AI customer success tools for personalized, efficient, and scalable experiences in 2024. Revolutionize customer experience today!
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The CS Café Newsletter
Google's Latest Innovation: LUMIERE
Unlock personalized tutorials, engaging demos, and seamless training with LUMIERE. Explore how this AI tool enhances customer success initiatives.
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The CS Café Newsletter
7 Ways AI Transforms Talent Acquisition for Customer Success
Boost the potential of AI in talent acquisition! Discover 7 strategies driving success for customers and growth for organizations. #AI…
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The CS Café Newsletter

NEWS

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AI Healthcare Leader Plenful Secures $50M: What CS Pros Must Know
Discover how Plenful's approach to solving healthcare's admin burden offers valuable lessons for customer success teams in any industry. Real results…
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The CS Café Newsletter
6sense Bets Big on Customer Success: Why Romano’s CCO Move Changes the Game for B2B Teams
Jeff Romano’s playbook to align customer success with revenue growth. AI strategies, benchmarks, and industry secrets for B2B teams. Subscribe for…
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The CS Café Newsletter
Why Coursedog's New CCO Hire Redefines Customer Success Leadership
New CCO Ben Gardner’s hire reveals 3 key lessons for CS leaders: data integration, change management, and tying metrics to end-user outcomes. Breakdown…
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The CS Café Newsletter
Darktrace Names Bryce Coté CCO: A New Era in Customer Success
Learn how Bryce Coté's appointment as Darktrace's first Chief Customer Officer marks a pivotal shift in how enterprise companies are prioritizing…
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The CS Café Newsletter
Bonterra Welcomes Kellie Capote as Chief Customer Officer
Kellie Capote joins Bonterra as CCO, bringing expertise to level up customer experiences in social good technology.
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The CS Café Newsletter
FranConnect Welcomes Lisa Maynard as New Chief Customer Officer
Discover how Lisa Maynard's appointment as CCO at FranConnect is set to transform customer success strategies and drive industry innovation.
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The CS Café Newsletter
Churned Raises €2.5M to Revolutionize Customer Retention
Discover how Churned's €2.5M funding will transform customer retention with AI. Learn about the impact on subscription businesses and customer success.
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The CS Café Newsletter
Exabeam Welcomes Kish Dill as Chief Customer Success Officer
Discover how Kish Dill's appointment as Exabeam's Chief Customer Success Officer impacts the industry and what it means for CS professionals.
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The CS Café Newsletter
Join 2,800+ other Customer Success leaders and practitioners now!

CAREER

View all
The Shadow Portfolio™: How to Land a $120K CS Role Without Traditional Experience
Stuck with the CSM title but no real customer work? Learn how to build a strategic portfolio that demonstrates your CS expertise and lands premium…
 • 
The CS Café Newsletter
CS Interview Mastery: The Path to 6-Figure Offers
Revealed: The interview questions 83% of CS leaders ask in 2025, plus word-for-word scripts that boosted one member's offer by $37K. Trusted by 4,200…
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The CS Café Newsletter
4 Traits of Top-Performing CSMs That Make $120K+ Salaries
Access my proven CS Portfolio Method™ that helps CSMs land interviews 2-3x faster and increase salaries by 28%. Discover the frameworks used by $120K…
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The CS Café Newsletter
From Code to Customer Success: A Developer's Career Transition Guide
Discover how your technical knowledge becomes your secret weapon in customer success. Learn the proven framework that's helped developers land…
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The CS Café Newsletter
Laid Off? Turn Customer Relationships Into a $120K+ Role
Skip the job boards! Learn the exact customer outreach strategy that helped 5 CS leaders secure Director+ roles with 20-40% salary increases after…
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The CS Café Newsletter
AI Interview Hacks: How Top CS Pros Land 6-Figure Offers in 2025
Learn the exact AI prompts and frameworks that helped 100+ CS professionals secure $145K+ offers. Stand out in interviews while others get ghosted.
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The CS Café Newsletter
🚨 23 Interview Scripts That Closed $145K Offers
Exact scripts used by top 5% CSMs to land $145K+ roles. Get free hacks & premium role-play blueprints before your next interview.
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The CS Café Newsletter
🚀 Crush AI-Powered CSM Interviews: 22 Proven Tactics (2025)
Free checklist + premium playbook with GDPR & EU market insights. Get 3 real interview scripts inside!
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The CS Café Newsletter

BOOKS

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Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
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The CS Café Newsletter
How to Become a Customer Success Manager: A Comprehensive Guide
Discover the secrets to becoming a successful CSM with my 7-step guide. Learn essential skills, career paths, and industry trends to excel in this…
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The CS Café Newsletter
Customer Success: Insights From The Book 'Farm Don't Hunt'
"Farm Don't Hunt" is an eye-opener. It’s written in a simple and easy-to-understand way, offering valuable strategies and ideas for building strong…
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The CS Café Newsletter
The Seven Pillars of Customer Success: A Blueprint for Business Growth
Discover actionable insights in Wayne McCulloch's book. Build customer-centric excellence, drive loyalty, and fuel sustainable business growth.
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The CS Café Newsletter
17 Best Customer Success Books for 2024: Expert Reading Guide
From Zappos to Disney: Learn customer success secrets from industry giants. Practical strategies, real-world case studies, and expert insights for…
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The CS Café Newsletter
Master Communicator: 3 Life-Changing Books for Customer Success
Level up your customer success journey with powerful books. Master communication, conquer challenges, and build strong connections. Drive outstanding…
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The CS Café Newsletter
Become a People Magnet with 5 Must-Read Books
Boost your customer success game with these 5 essential books. Learn key lessons to become a people magnet and drive outstanding results in your field
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The CS Café Newsletter
3 Must-Read Books to Master Customer Success
Learn about the 3 must-read books to master customer success and transform your interpersonal skills. Discover foundational books like "How to Win…
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The CS Café Newsletter
4

guide

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Stop 'Spray and Pray': Use These Triggers Instead
Stop sending generic newsletters to your free users! Here's how you can achieve 27% higher feature adoption in 30 days while reducing email volume by…
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The CS Café Newsletter
Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews
Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case…
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
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The CS Café Newsletter
Sales-CS Conflict? The 80/20 Solution
Discover how leading SaaS companies align Sales and CS teams using the 80/20 compensation model. Includes implementation toolkit, templates, and real…
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The CS Café Newsletter
Stop Building Systems Your Customers Don't Care About
Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week…
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The CS Café Newsletter
⚡️Stop Firefighting: The Playbook That Cut Reactive Work by 40%
Get the complete framework to build a proactive CS Ops function, including health score templates, automation playbooks & real implementation examples.
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The CS Café Newsletter
CS Leadership: Proven Frameworks for 40% Better Retention
Join elite CS leaders using proven strategies to scale teams, maximize customer engagement & boost retention. Get access to frameworks used by Adobe…
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The CS Café Newsletter
CS Interview Presentation Guide: Templates & Expert Tips
Learn the secrets of successful CS interview presentations. Get expert frameworks, templates, and tips to stand out and secure your ideal Customer…
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The CS Café Newsletter
Join 2,800+ other Customer Success leaders and practitioners now!
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