The Customer Success Café Newsletter

The Customer Success Café Newsletter

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The Onboarding Fix Every CS Leader Needs
Silent churn is draining SaaS revenue. Discover how CS leaders fix onboarding to protect renewals and accelerate careers into $120k+ roles.
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The Customer Success Café
The CSM Churn Rescue Playbook That Saves $2.3M+
Turn churn risk into boardroom wins. Discover the proven CSM playbook that saved $2.3M+ in at-risk revenue. Full guide inside.
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The Customer Success Café
5 Boundary Scripts $120k+ CS Leaders Swear By
Learn the scripts, frameworks, and systems that turn difficult customer situations into revenue wins, career growth, and executive trust.
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The Customer Success Café
Want to Make $120k+ in CS? Start with This One Habit.
Stop chasing urgent requests and start building strategic influence. CS pros use this system to grow comp while reclaiming time and respect.
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The Customer Success Café
Silent Churn Detection: The QUIET Method
Learn the QUIET framework to spot silent customer churn early, protect revenue, and advance your Customer Success career with battle-tested strategies.
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The Customer Success Café
Most Popular
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27 Best Questions to Ask During a Job Interview According To Linkedin
 • The Customer Success Café
Top 45 CSM Interview Questions
 • The Customer Success Café
2
20 Powerful ChatGPT Prompts That Will Boost Your Productivity In Seconds
 • The Customer Success Café
Top 5 Mistakes That Ruin Your Productivity At Work
 • The Customer Success Café
2

Recent posts

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Weekly CS Impact Report #1 — $200k+ Salary Intel
🚀 LAUNCH: Weekly CS Impact Report series! Industry intelligence on $200k+ salaries, AI premiums, and proven negotiation frameworks inside.
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The Customer Success Café
Customer Success Executive Coaching Programs for VP and Director Roles
Join 200+ CS leaders who advanced to VP/Director roles. Async, outcome‑focused coaching for $120k–$200k+: portfolio rebuild, interview prep, QBR…
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The Customer Success Café
Stop Defending Budgets. Start Generating Pipeline
While peers defend budgets, top CS leaders generate $2M+ pipeline through customer referrals. Complete system + tools inside. Trusted by 4,300+ pros.
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The Customer Success Café
How Replit Turned an AI Disaster Into a $200K CS Masterclass
When AI wiped SaaStr founder Jason Lemkin's database, Replit's response created a $200K CS masterclass. Exclusive insights inside.
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The Customer Success Café
How John Went From 2 Rejections To Same-Day Job Offer
After 2 final-round rejections, John mastered 1 strategic skill and got a same-day job offer. See the 3-act framework that transformed his career…
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The Customer Success Café
Don't Get Left Behind: Turn AI Challenges Into $120k+ Career Wins
73% of companies are rolling out AI in 12 months. Here's how smart Customer Success professionals are positioning themselves as strategic leaders…
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The Customer Success Café
Best Customer Success Platforms 2025: Complete Buyer's Guide [10 Platforms Compared]
Expert guide that compares 10 leading CSPs including Gainsight, Vitally & SmartKarrot. Find your perfect platform to reduce churn, optimize workflows …
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The Customer Success Café
The 3-Mins Fix for 'Impossible' Customer Issues
Learn how to resolve hidden client-side issues fast, protect revenue, and advance your customer success career with proven frameworks and tools.
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The Customer Success Café
AI Jobs: Land $120K+ Roles in 2025
Microsoft data reveals 95% of top companies hiring AI CS roles. Discover the exact 90-day framework helping CS pros earn $25K-$75K salary increases.
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The Customer Success Café
Stop Micromanaging, Start Leading With Trust
Discover how top leaders track team performance without destroying trust. Get scripts, frameworks & case studies that boost results AND morale.
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The Customer Success Café
Digital CS: Managing 1,000+ Customers Without Burnout
Learn how top Digital CSMs manage massive portfolios without burnout. Proven segmentation system + email templates that scale. Get the free toolkit.
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The Customer Success Café
The Ultimate CSM Compensation Guide
Learn how top CS teams structure compensation to drive 44% better performance. Includes salary data, commission frameworks, and ROI calculator. Free…
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The Customer Success Café

CS MY WAY

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Exclusive Interview: Lara Barnes, SVP Customer Success & Renewals at Sitecore
Learn from Lara Barnes, Sitecore SVP, about building high-performing CS teams, leveraging data, and navigating the future of customer success. Don't…
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The Customer Success Café
CS My Way #11: Gillian Core, Former SVP of Customer Success
Explore my exclusive interview with Gillian Core, former SVP of Customer Success at Placer AI, and discover her insights on customer success strategies…
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The Customer Success Café
CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Discover exclusive strategies for driving customer success and boosting team performance with Roxanne Rowe, AVP of Customer Success at Trackunit. Dive…
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The Customer Success Café
CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
Get actionable strategies from Kevin Herrholtz, VP of Customer Success at AddShoppers. Learn how to level up your customer success game in the field…
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The Customer Success Café
CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Explore Kirsten DiChiappari's journey at vCom Solutions. Learn about IT management strategies, customer retention, and industry insights shared in this…
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The Customer Success Café
CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
Discover exclusive insights on CS strategies, collaboration, and industry trends from Krystel Leal, Head of CS at OneText, only on the Customer Success…
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The Customer Success Café
CS My Way #6: Exclusive Interview with Melissa Garcia
Learn from the best! Get exclusive insights from Melissa Garcia, Director of Renewal Operations at Chief, in CS My Way #6. Accelerate your customer…
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The Customer Success Café
Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
Explore my exclusive interview with Jill Favro Sawatzky, Chief Customer Officer at Thought Industries, and gain valuable insights into revolutionizing…
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The Customer Success Café
APAC Director, Customer Success at GitLab
Join Catherine Ballantyne, APAC Director, Customer Success at GitLab, on her unique CS journey. Gain insights into success strategies and achievements…
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The Customer Success Café
Christine Lavery, VP of Customer Success, AgentSync
Explore customer success strategies with Christine Lavery, VP of CS at AgentSync, in the exclusive 'CS My Way' interview. Gain insights into challenges…
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The Customer Success Café
Shirley Chapman, Head Of Customer Success, Forrester
Exclusive insights on customer success! Join Shirley Chapman, Forrester's Head of CS, in this in-depth interview. Discover strategies for success and…
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The Customer Success Café
Ming Zhang, VP Customer Success: Insights from A CS Expert
Explore the future of Customer Success with Ming Zhang, VP of CS. Gain insights on AI-driven strategies, operational efficiency, and career progression…
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The Customer Success Café
Join 2,800+ other Customer Success leaders and practitioners now!

AI HUB

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AI Customer Success: Cut Requests 90% with Slack Tools
Automate 80% of customer queries with Mava/Claude AI. Limited seats at 2024 pricing—act by March 15! Includes GDPR checklist & ROI calculator.
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The Customer Success Café
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
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The Customer Success Café
AI Revolution: Future-Proof Your Career
AI is disrupting careers at lightning speed. This post reveals the latest AI tools, expert insights, and a blueprint to future-proof your skills and…
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The Customer Success Café
VLOGGER - Google's New Tool for Realistic Talking Videos
Explore how VLOGGER from Google revolutionizes video creation. Effortlessly edit, translate, and generate realistic talking faces from images.
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The Customer Success Café
Introducing Sora: A Revolutionary Text-to-Video Model
Sora is an AI model that can create realistic and imaginative scenes from text instructions. It can generate videos up to a minute long while…
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The Customer Success Café
19 Best AI Customer Success Tools Recommended by Customers in 2024
Explore the top 19 AI customer success tools for personalized, efficient, and scalable experiences in 2024. Revolutionize customer experience today!
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The Customer Success Café
Google's Latest Innovation: LUMIERE
Unlock personalized tutorials, engaging demos, and seamless training with LUMIERE. Explore how this AI tool enhances customer success initiatives.
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The Customer Success Café
7 Ways AI Transforms Talent Acquisition for Customer Success
Boost the potential of AI in talent acquisition! Discover 7 strategies driving success for customers and growth for organizations. #AI…
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The Customer Success Café
Perplexity AI: Your Ultimate Content Research Assistant
Explore Perplexity AI—a unique tool for accurate research. Customizable, academic-ready, and co-pilot-assisted. Boost your content effortlessly.
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The Customer Success Café
Boost Customer Success with Pika - Transform Your Text into Videos with AI
Discover Pika's magic! Effortlessly turn text into engaging Customer Success videos. Join the waitlist for a revolutionary video creation experience.
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The Customer Success Café
Murf AI: Revolutionizing Customer Success with AI-Powered Voice Generation
Enhance customer success with Murf AI's lifelike voiceovers. Perfect for onboarding, updates, and customer education. Sign up for a free trial now!
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The Customer Success Café
50 Powerful ChatGPT Prompts for Success
Boost Customer Success with these 50 powerful ChatGPT prompts. Drive growth opportunities and build stronger customer relationships.

NEWS

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Topline Pro Secures $27M to Power AI in Home Services
$27M in fresh funding fuels Topline Pro’s AI agents for service pros. Learn why this marks a shift in SaaS and what CS leaders can do right now.
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The Customer Success Café
Smartsheet Names New Chief Customer Officer to Lead AI-Driven Customer Success
Discover how Smartsheet’s new Chief Customer Officer will use AI and strategy to boost customer success, retention, and growth.
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The Customer Success Café
Legit Security Strengthens Leadership in Operations, Customer Success, and Sales
Discover how Legit Security’s new Customer Success leadership will accelerate growth, boost retention, and power AI-first customer value delivery.
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The Customer Success Café
Thread Secures $8M to Scale AI Service Desk — Why It Matters for Customer Success
Thread’s $8M funding is set to transform AI-powered service desks. See what this means for speed, culture, and success in Customer Success.
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The Customer Success Café
FieldPulse Secures $50M to Drive AI Innovation and Customer Success in Field Service
FieldPulse secures $50M Series C to expand AI solutions, tailor workflows, and strengthen customer success in the booming $11B field service market.
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The Customer Success Café
Physical AI Gets Real: SiMa.ai Raises $85M — What CS Leaders Should Do Next
Edge AI is going live. Here’s your 90-day CS plan: new health signals, an edge onboarding checklist, and expansion ladders to turn AI into NRR.
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The Customer Success Café
Rillet $70M: Kill Billing Friction, Protect Renewals
Rillet’s AI ERP is a wake-up call: fix invoicing, cut dispute time, drop DSO, and protect renewals. Steal our 60-day pilot and CFO-ready dashboard.
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The Customer Success Café
TRIFFT Loyalty raises €550k — What CS leaders should do next
See how behavioral loyalty—referrals, reviews, repeat visits—turns into pipeline and NRR. Use our 60-day advocacy pilot and CFO-ready metrics.
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The Customer Success Café
Collate’s $10M Raise: The CS Playbook You Can Use Today
See how data intelligence fixes the last mile: ownership, freshness, and context. Use our CS templates to prove value faster and unlock expansion.
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The Customer Success Café
Blockskye Raises $15.8M — What Customer Success Leaders Should Do Next
See how Blockskye’s funding unlocks a simple 90-day plan: cut travel cost-to-serve, recover unused tickets, speed reporting, and boost renewal odds.
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The Customer Success Café
Glassbox Names a Chief Customer Officer — Here’s Why CS Leaders Should Care
New CCO signals a higher bar for post-sale value, governance, and exec-level reporting. Get the CS moves to turn behavior data into revenue and…
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The Customer Success Café
Ashby’s $50M Series D: What It Means for Customer Success (and How to Capitalize)
How Ashby’s $50M push into AI and enterprise changes expectations for onboarding, integrations, and enablement—plus the exact CS moves to protect…
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The Customer Success Café
Join 4,300+ other Customer Success leaders and practitioners now!

CAREER

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How John Went From 2 Rejections To Same-Day Job Offer
After 2 final-round rejections, John mastered 1 strategic skill and got a same-day job offer. See the 3-act framework that transformed his career…
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The Customer Success Café
AI Jobs: Land $120K+ Roles in 2025
Microsoft data reveals 95% of top companies hiring AI CS roles. Discover the exact 90-day framework helping CS pros earn $25K-$75K salary increases.
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The Customer Success Café
HR to Customer Success: Complete Career Transition Guide
Ready to pivot from HR to Customer Success? This practical guide shows you how to leverage your skills, ace interviews & land your first CSM role.
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The Customer Success Café
Red Flags Most CSMs Miss (Until They Get Laid Off)
Too many talented CSMs ruin their careers chasing startup equity. Get the expert framework to evaluate opportunities and negotiate like a pro.
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The Customer Success Café
The Shadow Portfolio™: How to Land a $120K CS Role Without Traditional Experience
Stuck with the CSM title but no real customer work? Learn how to build a strategic portfolio that demonstrates your CS expertise and lands premium…
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The Customer Success Café
CS Interview Mastery: The Path to 6-Figure Offers
Revealed: The interview questions 83% of CS leaders ask in 2025, plus word-for-word scripts that boosted one member's offer by $37K. Trusted by 4,200…
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The Customer Success Café
4 Traits of Top-Performing CSMs That Make $120K+ Salaries
Access my proven CS Portfolio Method™ that helps CSMs land interviews 2-3x faster and increase salaries by 28%. Discover the frameworks used by $120K…
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The Customer Success Café
From Code to Customer Success: A Developer's Career Transition Guide
Discover how your technical knowledge becomes your secret weapon in customer success. Learn the proven framework that's helped developers land…
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The Customer Success Café
Laid Off? Turn Customer Relationships Into a $120K+ Role
Skip the job boards! Learn the exact customer outreach strategy that helped 5 CS leaders secure Director+ roles with 20-40% salary increases after…
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The Customer Success Café
AI Interview Hacks: How Top CS Pros Land 6-Figure Offers in 2025
Learn the exact AI prompts and frameworks that helped 100+ CS professionals secure $145K+ offers. Stand out in interviews while others get ghosted.
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The Customer Success Café
🚨 23 Interview Scripts That Closed $145K Offers
Exact scripts used by top 5% CSMs to land $145K+ roles. Get free hacks & premium role-play blueprints before your next interview.
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The Customer Success Café
🚀 Crush AI-Powered CSM Interviews: 22 Proven Tactics (2025)
Free checklist + premium playbook with GDPR & EU market insights. Get 3 real interview scripts inside!
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The Customer Success Café

BOOKS

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Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
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The Customer Success Café
How to Become a Customer Success Manager: A Comprehensive Guide
Discover the secrets to becoming a successful CSM with my 7-step guide. Learn essential skills, career paths, and industry trends to excel in this…
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The Customer Success Café
Customer Success: Insights From The Book 'Farm Don't Hunt'
"Farm Don't Hunt" is an eye-opener. It’s written in a simple and easy-to-understand way, offering valuable strategies and ideas for building strong…
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The Customer Success Café
The Seven Pillars of Customer Success: A Blueprint for Business Growth
Discover actionable insights in Wayne McCulloch's book. Build customer-centric excellence, drive loyalty, and fuel sustainable business growth.
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The Customer Success Café
17 Best Customer Success Books for 2024: Expert Reading Guide
From Zappos to Disney: Learn customer success secrets from industry giants. Practical strategies, real-world case studies, and expert insights for…
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The Customer Success Café
Master Communicator: 3 Life-Changing Books for Customer Success
Level up your customer success journey with powerful books. Master communication, conquer challenges, and build strong connections. Drive outstanding…
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The Customer Success Café
Become a People Magnet with 5 Must-Read Books
Boost your customer success game with these 5 essential books. Learn key lessons to become a people magnet and drive outstanding results in your field
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The Customer Success Café
3 Must-Read Books to Master Customer Success
Learn about the 3 must-read books to master customer success and transform your interpersonal skills. Discover foundational books like "How to Win…
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The Customer Success Café
4
13 Non-Fiction Books Successful People Read
Boost your potential with these 13 must-read non-fiction books. Get deeper insights and learn skills for personal growth and success.
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The Customer Success Café

guide

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Why AI Will NOT Replace YOU
Join 4,300+ CS professionals using this proven system to reduce churn 40%, increase expansion revenue 45%, and become indispensable in the AI era.
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The Customer Success Café
Stop 'Spray and Pray': Use These Triggers Instead
Stop sending generic newsletters to your free users! Here's how you can achieve 27% higher feature adoption in 30 days while reducing email volume by…
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The Customer Success Café
Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews
Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case…
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
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The Customer Success Café
Sales-CS Conflict? The 80/20 Solution
Discover how leading SaaS companies align Sales and CS teams using the 80/20 compensation model. Includes implementation toolkit, templates, and real…
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The Customer Success Café
Stop Building Systems Your Customers Don't Care About
Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week…
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The Customer Success Café
⚡️Stop Firefighting: The Playbook That Cut Reactive Work by 40%
Get the complete framework to build a proactive CS Ops function, including health score templates, automation playbooks & real implementation examples.
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The Customer Success Café
CS Leadership: Proven Frameworks for 40% Better Retention
Join elite CS leaders using proven strategies to scale teams, maximize customer engagement & boost retention. Get access to frameworks used by Adobe…
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The Customer Success Café
CS Interview Presentation Guide: Templates & Expert Tips
Learn the secrets of successful CS interview presentations. Get expert frameworks, templates, and tips to stand out and secure your ideal Customer…
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The Customer Success Café
The Ultimate Guide to Building a CS Playbook On Budget
Learn to craft a powerful customer success playbook that improves customer experiences and drives results—all on a budget. Read more now!
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The Customer Success Café
7 Proven Steps to Handle Difficult Clients: A CSM's Survival Guide
Learn how top CSMs handle challenging clients, from documentation to de-escalation. Get instant access to proven frameworks that transformed 500…
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The Customer Success Café
Churn Post-Mortems: Learn from Every Lost Customer
Discover how to build powerful churn post-mortems. Get my exclusive template and start turning customer losses into growth opportunities today.
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The Customer Success Café
Join 4,300+ other Customer Success leaders and practitioners now!
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