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About
US vs EMEA Customer Success: Key Differences & Winning Strategies
Learn the exact playbook Adobe used to expand into EMEA markets, including country-specific strategies, cultural toolkits, and immediate action steps…
 • 
Hakan Ozturk⚡
The Ultimate Guide to Building a CS Playbook On Budget
Learn to craft a powerful customer success playbook that improves customer experiences and drives results—all on a budget. Read more now!
 • 
Hakan Ozturk⚡
Stop Tracking Vanity Metrics. Start Measuring Revenue Impact
76% of B2B SaaS companies struggle with metrics that matter. Learn how top CS leaders are transforming surface data into revenue proof, with real…
 • 
Hakan Ozturk⚡
Never Miss A Critical Customer Conversation Again
Stop missing critical customer conversations. See how top CS teams use this simple scoring system to stay informed and boost CSAT scores by 24% in 30…
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Hakan Ozturk⚡
The Ultimate CS Value Discovery Framework
Learn how CS teams achieve 37% better retention, save $50,000/year, and uncover 15-20% new revenue with my proven framework. Join 100+ CS leaders…
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Hakan Ozturk⚡
Most Popular
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27 Best Questions to Ask During a Job Interview According To Linkedin
 • Hakan Ozturk⚡
20 Powerful ChatGPT Prompts That Will Boost Your Productivity In Seconds
 • Hakan Ozturk⚡
8 Hot Customer Success Trends to Watch in 2024
 • Hakan Ozturk⚡
Top 5 Mistakes That Ruin Your Productivity At Work
 • Hakan Ozturk⚡
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Recent posts

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7 Proven Tactics to Get Executive Buy-in (312% Success Rate)
Struggling with executive buy-in? Discover battle-tested strategies used by top CS leaders to secure executive attention and drive measurable business…
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Hakan Ozturk⚡
New SaaS GTM Playbook: From 105% to 135% NRR
Learn how top SaaS companies increased NRR from 105% to 135% with the new GTM playbook. Includes real case studies from Snowflake, DataDog …
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Hakan Ozturk⚡
The Future of Customer Success Leadership
85% higher retention rates? See how leading SaaS companies are reimagining Customer Success leadership for better outcomes. Real examples & frameworks…
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Hakan Ozturk⚡
QBRs: Why 72% of Customers Find Them Worthless
67% of QBRs fail to deliver value. Learn how industry leaders are transforming customer reviews with proven frameworks for success. Check these out now!
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Hakan Ozturk⚡
Top Job Interview Frameworks That Work
Discover battle-tested frameworks and strategies used by top CS professionals to ace their interviews and secure $150K+ roles at leading tech companies.
 • 
Hakan Ozturk⚡
Stop Calling it Churn: Why Top CS Teams are Shifting Their Mindset (+ Templates)
Join 100+ CS Leaders from Adobe, Microsoft & other top brands who transformed their retention rates. Get exclusive templates worth $2,096 to implement…
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Hakan Ozturk⚡
The Secret to Client Accountability: Stop Chasing, Start Engaging
Transform client engagement using proven strategies from top CS leaders. See how Fortune 500 companies increased satisfaction by 92% without endless…
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Hakan Ozturk⚡
What If You Were Your Vendor's #1 Customer?
Learn how top clients get 60% faster support, direct C-suite access & benefits. Download exclusive templates and playbooks. Featuring insights from…
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Hakan Ozturk⚡

CS MY WAY

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Exclusive Interview: Lara Barnes, SVP Customer Success & Renewals at Sitecore
Learn from Lara Barnes, Sitecore SVP, about building high-performing CS teams, leveraging data, and navigating the future of customer success. Don't…
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Hakan Ozturk⚡
CS My Way #11: Gillian Core, Former SVP of Customer Success
Explore my exclusive interview with Gillian Core, former SVP of Customer Success at Placer AI, and discover her insights on customer success strategies…
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Hakan Ozturk⚡
CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Discover exclusive strategies for driving customer success and boosting team performance with Roxanne Rowe, AVP of Customer Success at Trackunit. Dive…
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Hakan Ozturk⚡
CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
Get actionable strategies from Kevin Herrholtz, VP of Customer Success at AddShoppers. Learn how to level up your customer success game in the field…
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Hakan Ozturk⚡
CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Explore Kirsten DiChiappari's journey at vCom Solutions. Learn about IT management strategies, customer retention, and industry insights shared in this…
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Hakan Ozturk⚡
CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
Discover exclusive insights on CS strategies, collaboration, and industry trends from Krystel Leal, Head of CS at OneText, only on the Customer Success…
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Hakan Ozturk⚡
CS My Way #6: Exclusive Interview with Melissa Garcia
Learn from the best! Get exclusive insights from Melissa Garcia, Director of Renewal Operations at Chief, in CS My Way #6. Accelerate your customer…
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Hakan Ozturk⚡
Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
Explore my exclusive interview with Jill Favro Sawatzky, Chief Customer Officer at Thought Industries, and gain valuable insights into revolutionizing…
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Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!

AI HUB

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AI Revolution: Future-Proof Your Career
AI is disrupting careers at lightning speed. This post reveals the latest AI tools, expert insights, and a blueprint to future-proof your skills and…
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Hakan Ozturk⚡
VLOGGER - Google's New Tool for Realistic Talking Videos
Explore how VLOGGER from Google revolutionizes video creation. Effortlessly edit, translate, and generate realistic talking faces from images.
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Hakan Ozturk⚡
Introducing Sora: A Revolutionary Text-to-Video Model
Sora is an AI model that can create realistic and imaginative scenes from text instructions. It can generate videos up to a minute long while…
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Hakan Ozturk⚡
19 Best AI Customer Success Tools Recommended by Customers in 2024
Explore the top 19 AI customer success tools for personalized, efficient, and scalable experiences in 2024. Revolutionize customer experience today!
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Hakan Ozturk⚡
Google's Latest Innovation: LUMIERE
Unlock personalized tutorials, engaging demos, and seamless training with LUMIERE. Explore how this AI tool enhances customer success initiatives.
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Hakan Ozturk⚡
7 Ways AI Transforms Talent Acquisition for Customer Success
Boost the potential of AI in talent acquisition! Discover 7 strategies driving success for customers and growth for organizations. #AI…
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Hakan Ozturk⚡
Perplexity AI: Your Ultimate Content Research Assistant
Explore Perplexity AI—a unique tool for accurate research. Customizable, academic-ready, and co-pilot-assisted. Boost your content effortlessly.
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Hakan Ozturk⚡
Boost Customer Success with Pika - Transform Your Text into Videos with AI
Discover Pika's magic! Effortlessly turn text into engaging Customer Success videos. Join the waitlist for a revolutionary video creation experience.
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Hakan Ozturk⚡

NEWS

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Bonterra Welcomes Kellie Capote as Chief Customer Officer
Kellie Capote joins Bonterra as CCO, bringing expertise to level up customer experiences in social good technology.
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Hakan Ozturk⚡
FranConnect Welcomes Lisa Maynard as New Chief Customer Officer
Discover how Lisa Maynard's appointment as CCO at FranConnect is set to transform customer success strategies and drive industry innovation.
 • 
Hakan Ozturk⚡
Churned Raises €2.5M to Revolutionize Customer Retention
Discover how Churned's €2.5M funding will transform customer retention with AI. Learn about the impact on subscription businesses and customer success.
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Hakan Ozturk⚡
Exabeam Welcomes Kish Dill as Chief Customer Success Officer
Discover how Kish Dill's appointment as Exabeam's Chief Customer Success Officer impacts the industry and what it means for CS professionals.
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Hakan Ozturk⚡
Sendcloud Names New Chief Customer Officer: A Win for Customer Success
Discover how Sendcloud's promotion of Ana Silvério Rodrigues to CCO will transform customer experience in e-commerce shipping. Read the full story now.
 • 
Hakan Ozturk⚡
LastPass Welcomes Heather Brown: A New Era for Customer Success
Discover how Heather Brown's appointment as LastPass' first CCO will transform customer experience in the cybersecurity industry. Read more now!
 • 
Hakan Ozturk⚡
Sophos Launches Customer Success Program: Boosting Cybersecurity Support
Discover how Sophos' new Customer Success program is transforming post-sale support with expert guidance, resources, and personalized strategies for…
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Hakan Ozturk⚡
Semrush Appoints Veronique Montreuil as Chief Customer and Data Officer
Veronique Montreuil joins Semrush as Chief Customer and Data Officer. Discover how this appointment will elevate customer experience and drive growth.
 • 
Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!

CAREER

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Top Job Interview Frameworks That Work
Discover battle-tested frameworks and strategies used by top CS professionals to ace their interviews and secure $150K+ roles at leading tech companies.
 • 
Hakan Ozturk⚡
From Individual Contributor to Customer Success Leader: A Complete Transformation Guide
Discover the proven path from IC to CS Leader with real examples, frameworks & tips from CCOs at GitLab, Forrester & AgentSync. 25% faster career…
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Hakan Ozturk⚡
From BDR to CSM: A Career-Defining Move in Tech (A 10-Minute Guide to Your Next Career Step)
Ready to leave cold calling behind? Learn how to leverage your BDR experience for a fulfilling CSM career with higher satisfaction and better work-life…
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Hakan Ozturk⚡
Transitioning to a Customer Success Engineer Role: What You Need to Know in 2024
Discover the ins and outs of Customer Success Engineering in 2024. Learn required skills, job responsibilities, and how to launch your CSE career.
 • 
Hakan Ozturk⚡
From Customer Success to Consulting: Career Transition Guide
Ready for a career change? Learn how to transition from Customer Success to consulting with our expert tips, skills analysis, and industry insights.
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Hakan Ozturk⚡
From CSM to Project Management: A Comprehensive Guide to Career Transition
Ready for a new challenge? Learn how to leverage your CSM skills for a successful transition to project management. Explore certifications, tools, and…
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Hakan Ozturk⚡
Glassdoor Exposed: The Truth Behind Company Reviews in 2024
Learn why Glassdoor might not be trustworthy and discover alternative methods to research potential employers before your next job interview.
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Hakan Ozturk⚡
From Hospitality to Customer Success: A Data-Driven Guide
Ready for a career change? Our data-driven guide shows you how to leverage your hospitality skills for a successful transition into customer success.
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Hakan Ozturk⚡

BOOKS

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Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
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Hakan Ozturk⚡