The Customer Success Café Newsletter

The Customer Success Café Newsletter

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About
Laid Off? Turn Customer Relationships Into a $120K+ Role
Skip the job boards! Learn the exact customer outreach strategy that helped 5 CS leaders secure Director+ roles with 20-40% salary increases after…
 • 
Hakan Ozturk⚡
83% of CS Leaders Miss These Critical Customer Signals (Are You?)
Teams using structured call analysis report 27% higher retention rates. Learn how to transform conversations into actionable insights with our free…
 • 
Hakan Ozturk⚡
28% Salary Increase: The CS Portfolio Method™ That Works
Stop listing responsibilities, start showcasing results. See how customer success professionals increased their salaries by up to 28% using this proven…
 • 
Hakan Ozturk⚡
Scale Your CS Team: From Drowning to Thriving in 60 Days
Discover the secrets to scaling your Customer Success team without losing personal touch. Learn from industry experts and implement proven tactics for…
 • 
Hakan Ozturk⚡
Stop Apologizing for Your Product
Tired of apologizing for product gaps? These proven CS frameworks increased NPS by 22% in one quarter—even with the same product limitations. Learn how.
 • 
Hakan Ozturk⚡
Most Popular
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27 Best Questions to Ask During a Job Interview According To Linkedin
 • Hakan Ozturk⚡
20 Powerful ChatGPT Prompts That Will Boost Your Productivity In Seconds
 • Hakan Ozturk⚡
8 Hot Customer Success Trends to Watch in 2024
 • Hakan Ozturk⚡
Top 5 Mistakes That Ruin Your Productivity At Work
 • Hakan Ozturk⚡
2

Recent posts

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Stop 'Spray and Pray': Use These Triggers Instead
Stop sending generic newsletters to your free users! Here's how you can achieve 27% higher feature adoption in 30 days while reducing email volume by…
 • 
Hakan Ozturk⚡
AI Interview Hacks: How Top CS Pros Land 6-Figure Offers in 2025
Learn the exact AI prompts and frameworks that helped 100+ CS professionals secure $145K+ offers. Stand out in interviews while others get ghosted.
 • 
Hakan Ozturk⚡
How a 5-Person CS Team Scaled to 500 Clients (Without Burning Out)
Stuck scaling your lean CS team? See the exact toolkit, automations, and sprint framework that replaced 4 FTEs. Join 4,100+ leaders mastering micro-team…
 • 
Hakan Ozturk⚡
🚨 23 Interview Scripts That Closed $145K Offers
Exact scripts used by top 5% CSMs to land $145K+ roles. Get free hacks & premium role-play blueprints before your next interview.
 • 
Hakan Ozturk⚡
Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews
Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case…
Slash Churn Meetings by 50% & Save $705K/Year
3 AI-driven tactics to stop justifying churn in endless meetings. Includes free dashboard templates & premium playbooks. Join 100+ teams saving 7h/week.
 • 
Hakan Ozturk⚡
The Ultimate QBR Playbook: 42% Upsell Tactics from Gong & Snowflake
Discover how Gong & Snowflake transformed QBRs into boardroom wins. Free F.O.R.C.E. template + automation scripts inside. Turn vendors into partners.
 • 
Hakan Ozturk⚡
🚀 Crush AI-Powered CSM Interviews: 22 Proven Tactics (2025)
Free checklist + premium playbook with GDPR & EU market insights. Get 3 real interview scripts inside!
 • 
Hakan Ozturk⚡

CS MY WAY

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Exclusive Interview: Lara Barnes, SVP Customer Success & Renewals at Sitecore
Learn from Lara Barnes, Sitecore SVP, about building high-performing CS teams, leveraging data, and navigating the future of customer success. Don't…
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Hakan Ozturk⚡
CS My Way #11: Gillian Core, Former SVP of Customer Success
Explore my exclusive interview with Gillian Core, former SVP of Customer Success at Placer AI, and discover her insights on customer success strategies…
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Hakan Ozturk⚡
CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Discover exclusive strategies for driving customer success and boosting team performance with Roxanne Rowe, AVP of Customer Success at Trackunit. Dive…
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Hakan Ozturk⚡
CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
Get actionable strategies from Kevin Herrholtz, VP of Customer Success at AddShoppers. Learn how to level up your customer success game in the field…
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Hakan Ozturk⚡
CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Explore Kirsten DiChiappari's journey at vCom Solutions. Learn about IT management strategies, customer retention, and industry insights shared in this…
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Hakan Ozturk⚡
CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
Discover exclusive insights on CS strategies, collaboration, and industry trends from Krystel Leal, Head of CS at OneText, only on the Customer Success…
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Hakan Ozturk⚡
CS My Way #6: Exclusive Interview with Melissa Garcia
Learn from the best! Get exclusive insights from Melissa Garcia, Director of Renewal Operations at Chief, in CS My Way #6. Accelerate your customer…
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Hakan Ozturk⚡
Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
Explore my exclusive interview with Jill Favro Sawatzky, Chief Customer Officer at Thought Industries, and gain valuable insights into revolutionizing…
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Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!

AI HUB

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AI Customer Success: Cut Requests 90% with Slack Tools
Automate 80% of customer queries with Mava/Claude AI. Limited seats at 2024 pricing—act by March 15! Includes GDPR checklist & ROI calculator.
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Hakan Ozturk⚡
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
 • 
Hakan Ozturk⚡
AI Revolution: Future-Proof Your Career
AI is disrupting careers at lightning speed. This post reveals the latest AI tools, expert insights, and a blueprint to future-proof your skills and…
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Hakan Ozturk⚡
VLOGGER - Google's New Tool for Realistic Talking Videos
Explore how VLOGGER from Google revolutionizes video creation. Effortlessly edit, translate, and generate realistic talking faces from images.
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Hakan Ozturk⚡
Introducing Sora: A Revolutionary Text-to-Video Model
Sora is an AI model that can create realistic and imaginative scenes from text instructions. It can generate videos up to a minute long while…
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Hakan Ozturk⚡
19 Best AI Customer Success Tools Recommended by Customers in 2024
Explore the top 19 AI customer success tools for personalized, efficient, and scalable experiences in 2024. Revolutionize customer experience today!
 • 
Hakan Ozturk⚡
Google's Latest Innovation: LUMIERE
Unlock personalized tutorials, engaging demos, and seamless training with LUMIERE. Explore how this AI tool enhances customer success initiatives.
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Hakan Ozturk⚡
7 Ways AI Transforms Talent Acquisition for Customer Success
Boost the potential of AI in talent acquisition! Discover 7 strategies driving success for customers and growth for organizations. #AI…
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Hakan Ozturk⚡

NEWS

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6sense Bets Big on Customer Success: Why Romano’s CCO Move Changes the Game for B2B Teams
Jeff Romano’s playbook to align customer success with revenue growth. AI strategies, benchmarks, and industry secrets for B2B teams. Subscribe for…
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Hakan Ozturk⚡
Why Coursedog's New CCO Hire Redefines Customer Success Leadership
New CCO Ben Gardner’s hire reveals 3 key lessons for CS leaders: data integration, change management, and tying metrics to end-user outcomes. Breakdown…
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Hakan Ozturk⚡
Darktrace Names Bryce Coté CCO: A New Era in Customer Success
Learn how Bryce Coté's appointment as Darktrace's first Chief Customer Officer marks a pivotal shift in how enterprise companies are prioritizing…
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Hakan Ozturk⚡
Bonterra Welcomes Kellie Capote as Chief Customer Officer
Kellie Capote joins Bonterra as CCO, bringing expertise to level up customer experiences in social good technology.
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Hakan Ozturk⚡
FranConnect Welcomes Lisa Maynard as New Chief Customer Officer
Discover how Lisa Maynard's appointment as CCO at FranConnect is set to transform customer success strategies and drive industry innovation.
 • 
Hakan Ozturk⚡
Churned Raises €2.5M to Revolutionize Customer Retention
Discover how Churned's €2.5M funding will transform customer retention with AI. Learn about the impact on subscription businesses and customer success.
 • 
Hakan Ozturk⚡
Exabeam Welcomes Kish Dill as Chief Customer Success Officer
Discover how Kish Dill's appointment as Exabeam's Chief Customer Success Officer impacts the industry and what it means for CS professionals.
 • 
Hakan Ozturk⚡
Sendcloud Names New Chief Customer Officer: A Win for Customer Success
Discover how Sendcloud's promotion of Ana Silvério Rodrigues to CCO will transform customer experience in e-commerce shipping. Read the full story now.
 • 
Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!

CAREER

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AI Interview Hacks: How Top CS Pros Land 6-Figure Offers in 2025
Learn the exact AI prompts and frameworks that helped 100+ CS professionals secure $145K+ offers. Stand out in interviews while others get ghosted.
 • 
Hakan Ozturk⚡
🚨 23 Interview Scripts That Closed $145K Offers
Exact scripts used by top 5% CSMs to land $145K+ roles. Get free hacks & premium role-play blueprints before your next interview.
 • 
Hakan Ozturk⚡
🚀 Crush AI-Powered CSM Interviews: 22 Proven Tactics (2025)
Free checklist + premium playbook with GDPR & EU market insights. Get 3 real interview scripts inside!
 • 
Hakan Ozturk⚡
🚨 78% of Fortune 500 CS Leaders Now Require This Skill (Do You Have It?)
Discover the 4 silent promotion killers in CS leadership & how to translate metrics into revenue impact. Get the 2025 framework every exec wants.
Stuck at $120k? Get 2025's Director Playbook →
Scripts & salary hacks that landed $235k roles. See how 4k+ CS leaders skipped ‘Senior’ titles. 👇
 • 
Hakan Ozturk⚡
🚀 Land $120K-$200K+ Customer Success Offers in 7 Days: The Ultimate Interview Quick Win Plan
Join 4,000+ Customer Success pros using this framework to turn 'relationship building' into '$580k ARR saved' stories. Free templates included.
 • 
Hakan Ozturk⚡
Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews
Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case…
6-Month CS Interview Hell? Here's Your Escape Plan
Learn how top CS professionals cut interview time by 50% and negotiate better offers. Real templates, legal guidelines, and proven strategies included.
 • 
Hakan Ozturk⚡

BOOKS

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Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
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Hakan Ozturk⚡
How to Become a Customer Success Manager: A Comprehensive Guide
Discover the secrets to becoming a successful CSM with my 7-step guide. Learn essential skills, career paths, and industry trends to excel in this…
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Hakan Ozturk⚡
Customer Success: Insights From The Book 'Farm Don't Hunt'
"Farm Don't Hunt" is an eye-opener. It’s written in a simple and easy-to-understand way, offering valuable strategies and ideas for building strong…
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Hakan Ozturk⚡
The Seven Pillars of Customer Success: A Blueprint for Business Growth
Discover actionable insights in Wayne McCulloch's book. Build customer-centric excellence, drive loyalty, and fuel sustainable business growth.
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Hakan Ozturk⚡
17 Best Customer Success Books for 2024: Expert Reading Guide
From Zappos to Disney: Learn customer success secrets from industry giants. Practical strategies, real-world case studies, and expert insights for…
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Hakan Ozturk⚡
Master Communicator: 3 Life-Changing Books for Customer Success
Level up your customer success journey with powerful books. Master communication, conquer challenges, and build strong connections. Drive outstanding…
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Hakan Ozturk⚡
Become a People Magnet with 5 Must-Read Books
Boost your customer success game with these 5 essential books. Learn key lessons to become a people magnet and drive outstanding results in your field
 • 
Hakan Ozturk⚡
3 Must-Read Books to Master Customer Success
Learn about the 3 must-read books to master customer success and transform your interpersonal skills. Discover foundational books like "How to Win…
 • 
Hakan Ozturk⚡
4

guide

View all
Stop 'Spray and Pray': Use These Triggers Instead
Stop sending generic newsletters to your free users! Here's how you can achieve 27% higher feature adoption in 30 days while reducing email volume by…
 • 
Hakan Ozturk⚡
Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews
Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case…
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
 • 
Hakan Ozturk⚡
Sales-CS Conflict? The 80/20 Solution
Discover how leading SaaS companies align Sales and CS teams using the 80/20 compensation model. Includes implementation toolkit, templates, and real…
 • 
Hakan Ozturk⚡
Stop Building Systems Your Customers Don't Care About
Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week…
 • 
Hakan Ozturk⚡
⚡️Stop Firefighting: The Playbook That Cut Reactive Work by 40%
Get the complete framework to build a proactive CS Ops function, including health score templates, automation playbooks & real implementation examples.
 • 
Hakan Ozturk⚡
CS Leadership: Proven Frameworks for 40% Better Retention
Join elite CS leaders using proven strategies to scale teams, maximize customer engagement & boost retention. Get access to frameworks used by Adobe…
 • 
Hakan Ozturk⚡
CS Interview Presentation Guide: Templates & Expert Tips
Learn the secrets of successful CS interview presentations. Get expert frameworks, templates, and tips to stand out and secure your ideal Customer…
 • 
Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!
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