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About
Job Interview Cheat Sheet: Ace Your Next CS Interview
Get the ultimate guide to acing your Customer Success interview. Insider tips, key strategies, and expert advice to help you land your dream job…
Jun 11
•
Hakan Ozturk⚡
3
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Job Interview Cheat Sheet: Ace Your Next CS Interview
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Olympic Customer Success: Lessons from Paris 2024
Explore how the Paris 2024 Olympics revolutionize customer experience. Discover gold medal-worthy tactics to boost your business success.
Jul 25
•
Hakan Ozturk⚡
2
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Olympic Customer Success: Lessons from Paris 2024
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Free Customer Success Plan Template | Boost Your CS Strategy
Get my comprehensive Customer Success Plan Template for free! 14-point plan, case study, and industry tips included. Subscribe to CS Café for instant…
Jul 23
•
Hakan Ozturk⚡
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Free Customer Success Plan Template | Boost Your CS Strategy
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7 Cognitive Biases Sabotaging Your Customer Success (+ Fix)
Learn how to identify and combat 7 cognitive biases impacting customer success. Improve your decision-making and achieve better results for your…
Jul 22
•
Hakan Ozturk⚡
2
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7 Cognitive Biases Sabotaging Your Customer Success (+ Fix)
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CSM Lessons from the Worldwide CrowdStrike IT Outage
Explore top crisis management techniques from the CrowdStrike incident. Learn to communicate, rebuild trust, and use AI for customer success.
Jul 20
•
Hakan Ozturk⚡
2
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CSM Lessons from the Worldwide CrowdStrike IT Outage
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27 Best Questions to Ask During a Job Interview According To Linkedin
Sep 24, 2022
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Hakan Ozturk⚡
9
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27 Best Questions to Ask During a Job Interview According To Linkedin
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20 Powerful ChatGPT Prompts That Will Boost Your Productivity In Seconds
May 28, 2023
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Hakan Ozturk⚡
6
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20 Powerful ChatGPT Prompts That Will Boost Your Productivity In Seconds
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8 Hot Customer Success Trends to Watch in 2024
Apr 5
•
Hakan Ozturk⚡
9
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8 Hot Customer Success Trends to Watch in 2024
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Top 5 Mistakes That Ruin Your Productivity At Work
Mar 12, 2023
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Hakan Ozturk⚡
13
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Top 5 Mistakes That Ruin Your Productivity At Work
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Net Dollar Retention: The North Star Metric for Customer Success
Discover the power of Net Dollar Retention (NDR) to drive growth, retain customers, and attract investors. Learn how to leverage this key metric for…
Jul 18
•
Hakan Ozturk⚡
2
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Net Dollar Retention: The North Star Metric for Customer Success
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9 Ways to Turn Boring QBRs into Growth Rockets 🚀
Level up your Quarterly Business Reviews from mediocre to brilliant. Learn expert strategies to create impactful QBRs that boost growth and strengthen…
Jul 14
•
Hakan Ozturk⚡
1
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9 Ways to Turn Boring QBRs into Growth Rockets 🚀
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Boost Your E-commerce Success with Live Chat: The Ultimate Customer Service Tool for 2024
Discover the power of live chat for e-commerce success. Learn implementation strategies, best practices, and top tools to boost customer satisfaction…
Jul 14
•
Hakan Ozturk⚡
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Boost Your E-commerce Success with Live Chat: The Ultimate Customer Service Tool for 2024
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Why Separate Onboarding & CSM Teams?
Explore the benefits of splitting onboarding and CSM teams in SaaS. Learn from HubSpot's success and get tips for evaluating your company's needs.
Jul 10
•
Hakan Ozturk⚡
2
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Why Separate Onboarding & CSM Teams?
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Rachel Sheriff's Appointment as CCO: A Win for Customer Success
Discover how Rachel Sheriff's appointment as Recurly's CCO will elevate customer voice, drive innovation, and support growth in the subscription…
Jul 10
•
Hakan Ozturk⚡
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Rachel Sheriff's Appointment as CCO: A Win for Customer Success
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The Secret Power of CPV: Customer Potential Value
Learn how to use CPV, AI, and smart strategies to improve your customer success. Make your business better and grow more.
Jul 7
•
Hakan Ozturk⚡
1
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The Secret Power of CPV: Customer Potential Value
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Top Remote Customer Success Jobs & Career Insights Weekly
Find the latest remote Customer Success jobs updated weekly. Get expert career advice, market trends, and personalized coaching to boost your CS career.
Jul 5
•
Hakan Ozturk⚡
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Top Remote Customer Success Jobs & Career Insights Weekly
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The Power of Saying No: Apple's Lesson for Customer Success
Discover how Apple's strategy of focused prioritization can revolutionize your customer success approach. Learn to say no and achieve more.
Jul 3
•
Hakan Ozturk⚡
1
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The Power of Saying No: Apple's Lesson for Customer Success
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CS MY WAY
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CS My Way #11: Gillian Core, Former SVP of Customer Success
Explore my exclusive interview with Gillian Core, former SVP of Customer Success at Placer AI, and discover her insights on customer success strategies…
Mar 10
•
Hakan Ozturk⚡
1
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CS My Way #11: Gillian Core, Former SVP of Customer Success
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CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Discover exclusive strategies for driving customer success and boosting team performance with Roxanne Rowe, AVP of Customer Success at Trackunit. Dive…
Feb 18
•
Hakan Ozturk⚡
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CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
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CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
Get actionable strategies from Kevin Herrholtz, VP of Customer Success at AddShoppers. Learn how to level up your customer success game in the field…
Feb 14
•
Hakan Ozturk⚡
1
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CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
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CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Explore Kirsten DiChiappari's journey at vCom Solutions. Learn about IT management strategies, customer retention, and industry insights shared in this…
Feb 8
•
Hakan Ozturk⚡
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CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
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CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
Discover exclusive insights on CS strategies, collaboration, and industry trends from Krystel Leal, Head of CS at OneText, only on the Customer Success…
Feb 4
•
Hakan Ozturk⚡
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CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
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CS My Way #6: Exclusive Interview with Melissa Garcia
Learn from the best! Get exclusive insights from Melissa Garcia, Director of Renewal Operations at Chief, in CS My Way #6. Accelerate your customer…
Jan 31
•
Hakan Ozturk⚡
1
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CS My Way #6: Exclusive Interview with Melissa Garcia
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Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
Explore my exclusive interview with Jill Favro Sawatzky, Chief Customer Officer at Thought Industries, and gain valuable insights into revolutionizing…
Jan 17
•
Hakan Ozturk⚡
4
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Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
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APAC Director, Customer Success at GitLab
Join Catherine Ballantyne, APAC Director, Customer Success at GitLab, on her unique CS journey. Gain insights into success strategies and achievements…
Dec 20, 2023
•
Hakan Ozturk⚡
2
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APAC Director, Customer Success at GitLab
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AI HUB
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AI Revolution: Future-Proof Your Career
AI is disrupting careers at lightning speed. This post reveals the latest AI tools, expert insights, and a blueprint to future-proof your skills and…
May 21
•
Hakan Ozturk⚡
2
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AI Revolution: Future-Proof Your Career
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VLOGGER - Google's New Tool for Realistic Talking Videos
Explore how VLOGGER from Google revolutionizes video creation. Effortlessly edit, translate, and generate realistic talking faces from images.
Mar 18
•
Hakan Ozturk⚡
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VLOGGER - Google's New Tool for Realistic Talking Videos
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Introducing Sora: A Revolutionary Text-to-Video Model
Sora is an AI model that can create realistic and imaginative scenes from text instructions. It can generate videos up to a minute long while…
Feb 15
•
Hakan Ozturk⚡
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Introducing Sora: A Revolutionary Text-to-Video Model
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19 Best AI Customer Success Tools Recommended by Customers in 2024
Explore the top 19 AI customer success tools for personalized, efficient, and scalable experiences in 2024. Revolutionize customer experience today!
Feb 10
•
Hakan Ozturk⚡
2
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19 Best AI Customer Success Tools Recommended by Customers in 2024
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Google's Latest Innovation: LUMIERE
Unlock personalized tutorials, engaging demos, and seamless training with LUMIERE. Explore how this AI tool enhances customer success initiatives.
Jan 27
•
Hakan Ozturk⚡
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Google's Latest Innovation: LUMIERE
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7 Ways AI Transforms Talent Acquisition for Customer Success
Boost the potential of AI in talent acquisition! Discover 7 strategies driving success for customers and growth for organizations. #AI…
Jan 5
•
Hakan Ozturk⚡
9
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7 Ways AI Transforms Talent Acquisition for Customer Success
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Perplexity AI: Your Ultimate Content Research Assistant
Explore Perplexity AI—a unique tool for accurate research. Customizable, academic-ready, and co-pilot-assisted. Boost your content effortlessly.
Dec 11, 2023
•
Hakan Ozturk⚡
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Perplexity AI: Your Ultimate Content Research Assistant
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Boost Customer Success with Pika - Transform Your Text into Videos with AI
Discover Pika's magic! Effortlessly turn text into engaging Customer Success videos. Join the waitlist for a revolutionary video creation experience.
Nov 29, 2023
•
Hakan Ozturk⚡
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Boost Customer Success with Pika - Transform Your Text into Videos with AI
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NEWS
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Olympic Customer Success: Lessons from Paris 2024
Explore how the Paris 2024 Olympics revolutionize customer experience. Discover gold medal-worthy tactics to boost your business success.
Jul 25
•
Hakan Ozturk⚡
2
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Olympic Customer Success: Lessons from Paris 2024
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AI-Powered Lead Qualification Platform Pitchit Raises $2.5 Million
Explore how Pitchit's AI platform is transforming lead qualification and boosting customer success. Learn about its $2.5M funding and impact on sales…
Jul 24
•
Hakan Ozturk⚡
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AI-Powered Lead Qualification Platform Pitchit Raises $2.5 Million
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Rachel Sheriff's Appointment as CCO: A Win for Customer Success
Discover how Rachel Sheriff's appointment as Recurly's CCO will elevate customer voice, drive innovation, and support growth in the subscription…
Jul 10
•
Hakan Ozturk⚡
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Rachel Sheriff's Appointment as CCO: A Win for Customer Success
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Nuqleous Appoints New VP to Boost Customer Experience
Nuqleous welcomes John Koisa as VP of Customer Success, reinforcing their commitment to exceptional client experiences and strategic growth.
Jul 9
•
Hakan Ozturk⚡
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Nuqleous Appoints New VP to Boost Customer Experience
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Rocketlane Just Raised $24M: What It Means For CS
Learn how Rocketlane's recent funding is reshaping customer success and onboarding processes. Explore AI innovations and new features in CS tools.
Jun 29
•
Hakan Ozturk⚡
1
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Rocketlane Just Raised $24M: What It Means For CS
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Recall.ai Announces $10 Million Series A Funding Round
Recall.ai's $10M Series A funding will help scale its API for building AI-powered meeting bots, unlocking insights from video and voice data across…
May 21
•
Hakan Ozturk⚡
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Recall.ai Announces $10 Million Series A Funding Round
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Churnkey Raises $1.5M to Accelerate Subscription Retention Automation
Churnkey, a top subscription retention automation platform, has raised $1.5 million in growth funding to accelerate product development and market…
Apr 25
•
Hakan Ozturk⚡
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Churnkey Raises $1.5M to Accelerate Subscription Retention Automation
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HubSpot Shakes Up Leadership, Promotes Key Executives
HubSpot's Chief Customer Officer departs, but the company doubles down on customer success by promoting top sales, marketing, and CS leaders.
Apr 17
•
Hakan Ozturk⚡
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HubSpot Shakes Up Leadership, Promotes Key Executives
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CAREER
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SDR to CSM: Your Guide to Customer Success
Ready to move from SDR to CSM? Learn how to leverage your sales skills, navigate industry trends, and excel in customer success. Start your CS journey…
Jul 18
•
Hakan Ozturk⚡
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SDR to CSM: Your Guide to Customer Success
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Transitioning from Small Business to Customer Success
Learn how to leverage your entrepreneurial experience for a rewarding career in customer success. Explore opportunities, challenges, and transition…
Jul 16
•
Hakan Ozturk⚡
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Transitioning from Small Business to Customer Success
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Making the Leap: From UX Design to Customer Success - A Balanced Perspective
Explore the journey from UX design to customer success management. Learn about the benefits, challenges, and strategies for a successful career…
Jul 5
•
Hakan Ozturk⚡
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Making the Leap: From UX Design to Customer Success - A Balanced Perspective
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Top Remote Customer Success Jobs & Career Insights Weekly
Find the latest remote Customer Success jobs updated weekly. Get expert career advice, market trends, and personalized coaching to boost your CS career.
Jul 5
•
Hakan Ozturk⚡
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Top Remote Customer Success Jobs & Career Insights Weekly
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New Book: How To Transition Into Customer Success
Are you seeking a fresh start? Explore customer success - one of the fastest-growing career paths. Learn how to leverage your skills and break into this…
Jun 12
•
Hakan Ozturk⚡
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New Book: How To Transition Into Customer Success
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Job Interview Cheat Sheet: Ace Your Next CS Interview
Get the ultimate guide to acing your Customer Success interview. Insider tips, key strategies, and expert advice to help you land your dream job…
Jun 11
•
Hakan Ozturk⚡
3
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Job Interview Cheat Sheet: Ace Your Next CS Interview
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7 Common Red Flags in Job Ads
Your ultimate guide to the red flag words/phrases that can show mismatches in job ads. Know what to look for and avoid ending up in the wrong role.
Jun 9
•
Hakan Ozturk⚡
4
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7 Common Red Flags in Job Ads
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How to Keep Your Customer Success Job in the Age of AI
As AI transforms customer success, learn the key abilities you must cultivate to stay invaluable. This guide shows how to thrive by complementing AI…
Jun 4
•
Hakan Ozturk⚡
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How to Keep Your Customer Success Job in the Age of AI
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BOOKS
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Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
Apr 3
•
Hakan Ozturk⚡
1
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Top 5 Non-Fiction Books On Emotional Intelligence
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How to Become a Customer Success Manager: A Comprehensive Guide
Discover the secrets to becoming a successful CSM with my 7-step guide. Learn essential skills, career paths, and industry trends to excel in this…
Feb 1
•
Hakan Ozturk⚡
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How to Become a Customer Success Manager: A Comprehensive Guide
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Customer Success: Insights From The Book 'Farm Don't Hunt'
"Farm Don't Hunt" is an eye-opener. It’s written in a simple and easy-to-understand way, offering valuable strategies and ideas for building strong…
Dec 4, 2023
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Hakan Ozturk⚡
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Customer Success: Insights From The Book 'Farm Don't Hunt'
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The Seven Pillars of Customer Success: A Blueprint for Business Growth
Discover actionable insights in Wayne McCulloch's book. Build customer-centric excellence, drive loyalty, and fuel sustainable business growth.
Dec 4, 2023
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Hakan Ozturk⚡
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The Seven Pillars of Customer Success: A Blueprint for Business Growth
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17 Must-Read Books To Boost Customer Experience
Drive customer success with these powerful books. Gain insights to create exceptional experiences, build loyalty, and drive business growth.
Dec 1, 2023
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Hakan Ozturk⚡
2
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17 Must-Read Books To Boost Customer Experience
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Master Communicator: 3 Life-Changing Books for Customer Success
Level up your customer success journey with powerful books. Master communication, conquer challenges, and build strong connections. Drive outstanding…
Jun 28, 2023
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Hakan Ozturk⚡
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Master Communicator: 3 Life-Changing Books for Customer Success
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Become a People Magnet with 5 Must-Read Books
Boost your customer success game with these 5 essential books. Learn key lessons to become a people magnet and drive outstanding results in your field
May 21, 2023
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Hakan Ozturk⚡
3
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Become a People Magnet with 5 Must-Read Books
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3 Must-Read Books to Master Customer Success
Learn about the 3 must-read books to master customer success and transform your interpersonal skills. Discover foundational books like "How to Win…
Feb 26, 2023
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Hakan Ozturk⚡
8
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3 Must-Read Books to Master Customer Success
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5 Easy Steps To Overcome Product Challenges: A CSM's Guide to Success
Feeling frustrated with a product that does not deliver on its promise? This guide offers 5 practical steps for CSMs to advocate for enhancements…
Jun 6
•
Hakan Ozturk⚡
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5 Easy Steps To Overcome Product Challenges: A CSM's Guide to Success
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Choosing Between a Career in Sales or Customer Success: Key Differences and Similarities
Explore the reasons behind choosing customer success over sales or vice versa and the impact on career trajectories.
Mar 5
•
Hakan Ozturk⚡
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Choosing Between a Career in Sales or Customer Success: Key Differences and Similarities
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The Customer Success Manager's Guide to Onboarding: Optimizing New Customer Experiences with AI
Unlock the potential of AI in customer onboarding for CSMs. Get personalized tips for seamless transitions, clear communication, and proactive support.
Mar 1
•
Hakan Ozturk⚡
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The Customer Success Manager's Guide to Onboarding: Optimizing New Customer Experiences with AI
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The Ultimate Career Guide for Customer Success Managers: Key Insights 2024
Take your customer success career to the next level with my ultimate guide. Learn proven strategies, tackle challenges, and stay ahead in this dynamic…
Dec 4, 2023
•
Hakan Ozturk⚡
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The Ultimate Career Guide for Customer Success Managers: Key Insights 2024
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