The Customer Success Café Newsletter

Home
Podcast
LATEST POSTS
NEWS
SHOP
CAREER
WORKSHOPS & COACHING
TEMPLATES
PRODUCT REVIEWS
CS MY WAY
COMMUNITY
PARTNERSHIPS
SHARE YOUR STORY
TESTIMONIALS
JOB BOARD
Leaderboard
About
Bad Retention Does Not Always Mean Bad Product
Discover the secrets to customer retention! Learn how to create buyer personas, analyze successful customers, and optimize your targeting for…
 • 
Hakan Ozturk⚡
Customer Success: Beyond Traditional Metrics for Large Accounts
Explore innovative CS tactics for large enterprise accounts. Learn to maximize value, manage risks, and measure success beyond conventional metrics in…
 • 
Hakan Ozturk⚡
Boost Business Growth with Customer Communities
Discover how to leverage customer communities to drive business growth. Learn from real-world examples and get actionable tips to boost engagement and…
 • 
Hakan Ozturk⚡
The Secret to Unforgettable SaaS Customer Experiences
Learn how top SaaS companies like Salesforce and Slack create memorable customer experiences. Discover strategies to stand out in the competitive SaaS…
 • 
Hakan Ozturk⚡
2
How To Run Powerful Product Update Presentations
Discover expert strategies for impactful product presentations. Learn to drive adoption and customer satisfaction with value-focused techniques.
 • 
Hakan Ozturk⚡
Most Popular
View all
27 Best Questions to Ask During a Job Interview According To Linkedin
 • Hakan Ozturk⚡
20 Powerful ChatGPT Prompts That Will Boost Your Productivity In Seconds
 • Hakan Ozturk⚡
8 Hot Customer Success Trends to Watch in 2024
 • Hakan Ozturk⚡
Top 5 Mistakes That Ruin Your Productivity At Work
 • Hakan Ozturk⚡
2

Recent posts

View all
The Power of Personalization in Customer Success: Laser-Targeting for Maximum Impact
Discover key strategies for personalizing customer success, including segmentation techniques, AI tools, and real-world case studies. Level up your CS…
 • 
Hakan Ozturk⚡
Customer Success Plans: Avoid These Mistakes
Discover practical tips, industry-specific templates, and expert insights to create powerful customer success plans. Boost retention and drive value…
 • 
Hakan Ozturk⚡
The Power of Asking the Right Questions
Discover advanced questioning techniques, data-driven insights, and industry-specific queries to level up your Customer Success game. Boost retention…
 • 
Hakan Ozturk⚡
Customer Engagement: Quality Over Quantity in 2024
Discover the secrets of powerful customer success engagement from top industry experts. Learn proven tactics to improve customer relationships and drive…
 • 
Hakan Ozturk⚡
How to Balance CS, Renewals and Upsells
Discover the secrets of balancing renewals and upsells in Customer Success. Learn from top companies and experts to drive growth and retention.
 • 
Hakan Ozturk⚡
Insider Secrets: What CSM Hiring Managers Want to Hear
Get the inside scoop on what Customer Success hiring managers really want to hear. Learn key skills, strategies, and questions to stand out in your next…
 • 
Hakan Ozturk⚡
Secrets To Work-Life Balance in Customer Success
Discover the secrets to work-life balance in customer success. Get industry insights, practical strategies, and career advancement tips for CSMs.
 • 
Hakan Ozturk⚡
The Ultimate Customer Success Templates Collection: Boost Your CS Strategy
Improve customer success with my ultimate template collection. Boost efficiency, retention, and growth. Get started today!
 • 
Hakan Ozturk⚡

CS MY WAY

View all
Exclusive Interview: Lara Barnes, SVP Customer Success & Renewals at Sitecore
Learn from Lara Barnes, Sitecore SVP, about building high-performing CS teams, leveraging data, and navigating the future of customer success. Don't…
 • 
Hakan Ozturk⚡
CS My Way #11: Gillian Core, Former SVP of Customer Success
Explore my exclusive interview with Gillian Core, former SVP of Customer Success at Placer AI, and discover her insights on customer success strategies…
 • 
Hakan Ozturk⚡
CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Discover exclusive strategies for driving customer success and boosting team performance with Roxanne Rowe, AVP of Customer Success at Trackunit. Dive…
 • 
Hakan Ozturk⚡
CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
Get actionable strategies from Kevin Herrholtz, VP of Customer Success at AddShoppers. Learn how to level up your customer success game in the field…
 • 
Hakan Ozturk⚡
CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Explore Kirsten DiChiappari's journey at vCom Solutions. Learn about IT management strategies, customer retention, and industry insights shared in this…
 • 
Hakan Ozturk⚡
CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
Discover exclusive insights on CS strategies, collaboration, and industry trends from Krystel Leal, Head of CS at OneText, only on the Customer Success…
 • 
Hakan Ozturk⚡
CS My Way #6: Exclusive Interview with Melissa Garcia
Learn from the best! Get exclusive insights from Melissa Garcia, Director of Renewal Operations at Chief, in CS My Way #6. Accelerate your customer…
 • 
Hakan Ozturk⚡
Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
Explore my exclusive interview with Jill Favro Sawatzky, Chief Customer Officer at Thought Industries, and gain valuable insights into revolutionizing…
 • 
Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!

AI HUB

View all
AI Revolution: Future-Proof Your Career
AI is disrupting careers at lightning speed. This post reveals the latest AI tools, expert insights, and a blueprint to future-proof your skills and…
 • 
Hakan Ozturk⚡
VLOGGER - Google's New Tool for Realistic Talking Videos
Explore how VLOGGER from Google revolutionizes video creation. Effortlessly edit, translate, and generate realistic talking faces from images.
 • 
Hakan Ozturk⚡
Introducing Sora: A Revolutionary Text-to-Video Model
Sora is an AI model that can create realistic and imaginative scenes from text instructions. It can generate videos up to a minute long while…
 • 
Hakan Ozturk⚡
19 Best AI Customer Success Tools Recommended by Customers in 2024
Explore the top 19 AI customer success tools for personalized, efficient, and scalable experiences in 2024. Revolutionize customer experience today!
 • 
Hakan Ozturk⚡
Google's Latest Innovation: LUMIERE
Unlock personalized tutorials, engaging demos, and seamless training with LUMIERE. Explore how this AI tool enhances customer success initiatives.
 • 
Hakan Ozturk⚡
7 Ways AI Transforms Talent Acquisition for Customer Success
Boost the potential of AI in talent acquisition! Discover 7 strategies driving success for customers and growth for organizations. #AI…
 • 
Hakan Ozturk⚡
Perplexity AI: Your Ultimate Content Research Assistant
Explore Perplexity AI—a unique tool for accurate research. Customizable, academic-ready, and co-pilot-assisted. Boost your content effortlessly.
 • 
Hakan Ozturk⚡
Boost Customer Success with Pika - Transform Your Text into Videos with AI
Discover Pika's magic! Effortlessly turn text into engaging Customer Success videos. Join the waitlist for a revolutionary video creation experience.
 • 
Hakan Ozturk⚡

NEWS

View all
Churned Raises €2.5M to Revolutionize Customer Retention
Discover how Churned's €2.5M funding will transform customer retention with AI. Learn about the impact on subscription businesses and customer success.
 • 
Hakan Ozturk⚡
Exabeam Welcomes Kish Dill as Chief Customer Success Officer
Discover how Kish Dill's appointment as Exabeam's Chief Customer Success Officer impacts the industry and what it means for CS professionals.
 • 
Hakan Ozturk⚡
Sendcloud Names New Chief Customer Officer: A Win for Customer Success
Discover how Sendcloud's promotion of Ana Silvério Rodrigues to CCO will transform customer experience in e-commerce shipping. Read the full story now.
 • 
Hakan Ozturk⚡
LastPass Welcomes Heather Brown: A New Era for Customer Success
Discover how Heather Brown's appointment as LastPass' first CCO will transform customer experience in the cybersecurity industry. Read more now!
 • 
Hakan Ozturk⚡
Sophos Launches Customer Success Program: Boosting Cybersecurity Support
Discover how Sophos' new Customer Success program is transforming post-sale support with expert guidance, resources, and personalized strategies for…
 • 
Hakan Ozturk⚡
Semrush Appoints Veronique Montreuil as Chief Customer and Data Officer
Veronique Montreuil joins Semrush as Chief Customer and Data Officer. Discover how this appointment will elevate customer experience and drive growth.
 • 
Hakan Ozturk⚡
Gainsight Acquires Staircase AI: CS Revolution Begins
Discover how Gainsight's acquisition of Staircase AI is set to revolutionize Customer Success with AI-powered insights. Learn what this means for your…
 • 
Hakan Ozturk⚡
Olympic Customer Success: Lessons from Paris 2024
Explore how the Paris 2024 Olympics revolutionize customer experience. Discover gold medal-worthy tactics to boost your business success.
 • 
Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!

CAREER

View all
Glassdoor Exposed: The Truth Behind Company Reviews in 2024
Learn why Glassdoor might not be trustworthy and discover alternative methods to research potential employers before your next job interview.
 • 
Hakan Ozturk⚡
From Hospitality to Customer Success: A Data-Driven Guide
Ready for a career change? Our data-driven guide shows you how to leverage your hospitality skills for a successful transition into customer success.
 • 
Hakan Ozturk⚡
Insider Secrets: What CSM Hiring Managers Want to Hear
Get the inside scoop on what Customer Success hiring managers really want to hear. Learn key skills, strategies, and questions to stand out in your next…
 • 
Hakan Ozturk⚡
SDR to CSM: Your Guide to Customer Success
Ready to move from SDR to CSM? Learn how to leverage your sales skills, navigate industry trends, and excel in customer success. Start your CS journey…
 • 
Hakan Ozturk⚡
Transitioning from Small Business to Customer Success
Learn how to leverage your entrepreneurial experience for a rewarding career in customer success. Explore opportunities, challenges, and transition…
 • 
Hakan Ozturk⚡
Making the Leap: From UX Design to Customer Success - A Balanced Perspective
Explore the journey from UX design to customer success management. Learn about the benefits, challenges, and strategies for a successful career…
 • 
Hakan Ozturk⚡
Top Remote Customer Success Jobs & Career Insights Weekly
Find the latest remote Customer Success jobs updated weekly. Get expert career advice, market trends, and personalized coaching to boost your CS career.
 • 
Hakan Ozturk⚡
Revive Your Career: Transition to Customer Success
Ready for a career change? Learn how to transition into the booming field of customer success. Get expert guidance, interview tips, and a 30-day action…
 • 
Hakan Ozturk⚡

BOOKS

View all
Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
 • 
Hakan Ozturk⚡
How to Become a Customer Success Manager: A Comprehensive Guide
Discover the secrets to becoming a successful CSM with my 7-step guide. Learn essential skills, career paths, and industry trends to excel in this…
 • 
Hakan Ozturk⚡
Customer Success: Insights From The Book 'Farm Don't Hunt'
"Farm Don't Hunt" is an eye-opener. It’s written in a simple and easy-to-understand way, offering valuable strategies and ideas for building strong…
 • 
Hakan Ozturk⚡
The Seven Pillars of Customer Success: A Blueprint for Business Growth
Discover actionable insights in Wayne McCulloch's book. Build customer-centric excellence, drive loyalty, and fuel sustainable business growth.
 • 
Hakan Ozturk⚡
17 Must-Read Books To Boost Customer Experience
Drive customer success with these powerful books. Gain insights to create exceptional experiences, build loyalty, and drive business growth.
 • 
Hakan Ozturk⚡
Master Communicator: 3 Life-Changing Books for Customer Success
Level up your customer success journey with powerful books. Master communication, conquer challenges, and build strong connections. Drive outstanding…
 • 
Hakan Ozturk⚡
Become a People Magnet with 5 Must-Read Books
Boost your customer success game with these 5 essential books. Learn key lessons to become a people magnet and drive outstanding results in your field
 • 
Hakan Ozturk⚡
3 Must-Read Books to Master Customer Success
Learn about the 3 must-read books to master customer success and transform your interpersonal skills. Discover foundational books like "How to Win…
 • 
Hakan Ozturk⚡
4

guide

View all
5 Easy Steps To Overcome Product Challenges: A CSM's Guide to Success
Feeling frustrated with a product that does not deliver on its promise? This guide offers 5 practical steps for CSMs to advocate for enhancements…
 • 
Hakan Ozturk⚡
Choosing Between a Career in Sales or Customer Success: Key Differences and Similarities
Explore the reasons behind choosing customer success over sales or vice versa and the impact on career trajectories.
 • 
Hakan Ozturk⚡
The Customer Success Manager's Guide to Onboarding: Optimizing New Customer Experiences with AI
Unlock the potential of AI in customer onboarding for CSMs. Get personalized tips for seamless transitions, clear communication, and proactive support.
 • 
Hakan Ozturk⚡
The Ultimate Career Guide for Customer Success Managers: Key Insights 2024
Take your customer success career to the next level with my ultimate guide. Learn proven strategies, tackle challenges, and stay ahead in this dynamic…
 • 
Hakan Ozturk⚡