Sitemap - 2025 - The Customer Success Café Newsletter
Stop Guessing And Prove CS Impact Weekly
ServiceNow Spent $7.75B. Your CS Stack Is Next.
Why Most Enterprise AI Churns After The Pilot
How To Prove CS Impact Without Perfect Data
Digital Twin Reliability: How Borealis Turns Operations Into Retention
The Age Of The Builder Is Reshaping Customer Success
Reliability Is Revenue: The CS Playbook For Incidents
MoEngage’s $280M Raise: The New CS Retention Playbook
If Everything Is Critical, Nothing Is
Your Next Churn Problem Starts On The Website
Stop Selling Value. Engineer Dependence.
Low-Tier Customers Aren’t Tough, Your Boundaries Are Soft
AI Agents Are Eating Calls. What PolyAI’s $86M Means For CS
Opine’s $5M For A Unified AI Workspace: What It Means For Customer Success
Agentic AI Isn’t A Feature. It’s An Operating Model.
How To Stop Winning Deals You Can’t Keep
Aaru’s $1B Headline Round Signals A New Era For Customer Research
Your AI Spend Is Growing. Are The Guardrails?
Brevo’s €500M Raise: The New Customer Stack Rules
The One Dashboard That Separates Good Enterprise CSMs From Great Ones
Salesforce Q3 FY26 Signals: Talk Like A VP, Win Budget Faster
Yoodli’s $40M: Experiential Learning For Customer Success
Black Forest Labs’ $300M Raise: A CS Playbook Emerges
Duvo.ai’s $15M Seed: AI Workforce For Retail—And Why CS Leaders Should Care
CSMs: Stop Guessing And Start Running This System
Supabase’s $5B Signal: Focus Beats Enterprise Sprawl
Cut Kickoff Prep From 90 Minutes To 10
2025 AI Funding Wave: The Customer Success Survival Plan for 2026
GetVocal’s $26M: What It Means For CX Teams Right Now
If Customers Repeat Themselves, Your AI Is Failing.
Agentic AI In Mortgages: Why Tidalwave’s $22M Signals A Shift
What Does Model ML’s $75M Series A Mean For Customer Success In FinTech?
Salesforce–Gainsight Incident: What CS Leaders Must Do Now
Revenium’s $13.5M Seed Puts A Price Tag On AI Outcomes
Asseta AI’s $4.2M Seed Round: Why Early Customer Success Hiring Wins
Wrike Names Michelle MacCarthy New Chief Customer Officer: Here's What It Signals For CS
CSM Overload: Fix The Role Before It Kills Your NRR
Broadcom’s Partner Value Pyramid: A New Era For Customer Value
Alembic’s $145M Causal AI Shift Puts CS In The Spotlight
Vendor Inclusion & Platform Partnerships
Crack Your Final VP of Customer Success Interview
Vida’s $4M AI Voice Agents: What It Means For Customer Success
Become The Vendor Champion Hiring Managers Remember
Wonderful’s $100M Bet: AI Agents Hit Customer Service
Proof, Not Process: Turn CS Plays Into Promotions
Portal26’s $9M Series A: Signal For CS-Led AI Programs
Nexos.ai Raises €30M To Tackle Shadow AI — What CS Leaders Should Do Now
Giga’s $61M Round: The Signal For AI Support In The Enterprise
MoEngage’s $100M AI Move: What It Signals For Customer Success
Shadow Your Top CSM—Save Month Two
Radienz Living Elevates Customer Focus With New Chief Customer Officer
Teleskope Raises $25M: Agentic Data Security For CS
Legora’s $150M Raise: The Signal For Customer Success Leaders
Grasp’s $7M Series A: Why It Matters For Customer Success
Why You’re Not Landing Director/VP CS Roles (And How To Fix It)
Tempo Appoints Tyler McNally As CCO: A Clear Shift To Outcome-Led Customer Success
Oritain Names A Chief Customer Officer: The Signal For Customer Success Leaders
Criteo’s New CCO Signals A Shift To Revenue-Aligned Customer Success
Why CS Gets "Thanks" While Sales Pops Champagne
Amazon Job Cuts And The AI Shift Every CS Leader Must Watch
PodPlay Raises $8M: The Customer Success Impact
Uniphore’s $260M Raise: What CS Leaders Should Do Next
UnifyApps’ $50M: The Enterprise OS For AI — What It Means For Customer Success
CS Traffic-Light Dashboard: See Risk In 60s
Moonshot AI’s $10M Seed: Why Autonomous CX Matters Now
Stop Begging For Job References (Do This Instead)
Informatica’s New Customer Success Offerings: What Matters For CS Leaders (2025)
Coach At Scale: Second Nature’s $22M Signals A New Coaching Era For CS
Casium Raises $5M To Turn Immigration Into A Hiring Advantage
The No-BS CS Workload Audit (+ XLSX Kits You Can Ship)
Deel’s $300M Series E Reshapes Global Payroll For CS Leaders
Strella’s $14M Series A: AI Interviews Reshape Customer Listening
Counsel Health’s $25M: Physician-Supervised AI Front Door
Liberate’s $50M: Reasoning AI Agents For Insurance CS
Protect $ Revenue Now: The 30-Day Anti-Churn OS.
Vantaca’s $300M Raise: AI + Fintech Power A New Retention Playbook
Build Receipts That Win Job Offers
Western Digital’s AI Test Lab: Faster Storage Wins For CS Teams
Irys Raises $12.5M To Rebuild Insurance Ops: Customer Success Implications
Coinflow’s $25M Series A: Faster Global Payments And What It Means For Customer Success
Spellbook’s $50M Raise: Customer Success Impact & Action Plan
Your CS Tier Structure Is Costing You Expansions (Here's The Fix)
n8n Raises $180M: AI Orchestration That Puts CS In Control
EvenUp’s $150M Series E: Legal AI Raises The Bar For Customer Success
FranConnect’s New CCO Signals A Big Shift In Customer Success
Kion Appoints Brian Wilson CEO: Why CS Should Care
30-Day At-Risk Rhythm: Turn Reds to Renewals
Health Score That Actually Predicts Renewals
Heidi Raises $65M To Scale AI Care Partners
Filigran’s $58M Series C: What It Means For Customer Success
Build a Referral Engine in 30 Days: 8 Steps
InfusionPoints Names Jeff Bivens VP Of Customer Success
Turn Wins Into Renewals: PEAK Playbook + 7-Day Plan
AI Is Reinventing Customer Success—Here’s How
Supabase’s $120M Series E: Why It Matters For Customer Success
Cerebras Raises $1.1B: What It Means For Customer Success
Vercel’s $300M Series F: What It Means—and What To Do Next
Zania’s $18M Bet On Autonomous Compliance — What CS Leaders Should Do Next
Timing Beats Tools: 3× More Feedback In 7 Days
Cerebri AI Names VP Of Customer Success — What It Means & How To Act
Semrush Adds CCO and Chief of Staff To Accelerate Customer Success
Procare Names Sam Loveland Chief Customer Officer: Why It Matters For Customer Success
Nota Names A New VP Of Customer Success: What It Means For Media AI
Landbase Raises $30M To Reimagine GTM With AI
GoodFit’s $13M Raise: What It Means And Why CS Should Care
PostHog’s $75M: What Changed And Why It Matters For CS
AmplifyMD’s $20M Series B: What It Means And How To Act
QAD | Redzone Names A New SVP Of Services — What It Means And How To Act
Anything Raises $11M To Turn Prompts Into Production
Daymark’s $20M Series A: What It Means For Customer Success
Paid’s $21.6M Seed: Why Seat‑Based Pricing Is Over (And What CS Leaders Should Do Now)
Positive Scripting: The “No” That Protects Revenue
Palantir’s Privacy Bets: A Win For Customer Success
Inspiren’s $100M Series B: Why Senior Living’s AI Shift Matters For Customer Success
Light’s $30M: Why AI‑Native Finance Matters For Customer Success
Valence’s $50M For AI Coaching: What CS Leaders Should Do Now
Breaking Into Customer Success From Non-Tech Roles (Government, Education, Retail)
Nscale’s $1.1B Series B: What It Means For CS Leaders
Alguna’s $4M Raise: The AI-Native Monetization Shift CS Leaders Can’t Ignore
RateGain Names Amarpreet Singh Chief Customer Officer
Stop Dual Ownership In Renewals: The Single-Owner Renewal System (SORS)
Zero Hash Raises $104M At A $1B Valuation: The Customer Success Playbook
AmplifAI’s $33.7M: The AI + Human Playbook Customer Success Leaders Need Now
Filevine’s $400M Raise: Why It Matters For Customer Success
Fnality’s $136M Raise: Why This Settlement Shift Matters For Customer Success
Cardless Raises $60M: The Embedded Credit Playbook For Customer Success
Distyl AI’s $175M Round: What It Means For Customer Success (And How To Act In 30 Days)
Sunhat’s €9.2M Series A: Why The “Proof Gap” Matters For Customer Success
Veezoo’s $6M Series A: What It Means For Customer Success (And How To Act Now)
AppZen’s AI Agents: What It Means For Customer Success
Defend Renewals Without Discounts: The CS OS
Aleph’s $29M Series B: What CS Leaders Should Do Now
Envive AI’s $15M And The Agentic Commerce Playbook For Customer Success
FedEx x Amazon: The CS Playbook to Cut Churn Now
Monday.com’s Investor Day Teardown: What CS Leaders Should Steal (This Quarter)
Omnea Raises $50M: Turning Procurement Into A CFO Edge
SEON’s $80M Round: What It Means For Customer Success
DRUID AI’s $31M Series C: Why It Matters For Customer Success
Tabs Raises $55M To Launch AI Agents For Billing & Collections
Co-Own The Roadmap: RRRs + Weekly Syncs (Copy/Paste)
Governance Is Now a CS Metric—Own It or Lose Renewals
Hyperbound’s $15M: AI Sales Coaching Meets Customer Success
EliseAI Raises $250M: What It Means For Customer Success
Terra’s $30M Puts Pen Testing On Autopilot—Customer Success Wins
Remedio Raises $65M: Why Device Posture Management Matters To Customer Success
Higgsfield’s $50M Bet On Click‑to‑Video: What It Means For Customer Success
HALA’s $157M: The CS Playbook for Payments & Billing (Ship This Quarter)
Eruditus Refinances $150M: What It Means For Customer Success
Stop Discounting: The V.A.L.U.E Renewal System
Micro1 Raises $35M To Build AI For Human Intelligence — Why It Matters For Customer Success
Rainforest’s $29M Series B: Why Service‑Led Payments Win
Syncari Series B: Agentic MDM For AI-Ready Customer Data
DataDome taps Leta Amburgey as CCO — what CS leaders should do now
Aven’s $110M “Machine Banking” — What CS Leaders Should Do
Build Customer Success From Zero: 7-Day Plan + Checklists
Databricks Raised $4B+. Your AI Renewals Just Got Harder
Koi Raises $48M to Secure the Modern Endpoint Stack
Mistral AI’s €1.7B Series C: What It Means For Customer Success
Nuclearn’s $10.5M: Vertical AI For Nuclear Ops — What CS Leaders Should Do Now
Strive Health’s $550M Raise: Why CS Leaders Should Care
Partnerships Beat Ads: What Impact.com’s Q2 2025 Means for Customer Success
Motion’s $60M Raise: What It Means For Customer Success
FirstClose names Andria Lightfoot VP, Client Success
Intella Raises $12.5M: Arabic AI For Customer Success
15 Churn Alerts Every CS Leader Needs
Baseten’s $150M Series D: Faster, Cheaper AI Inference For Customer Success
Recall.ai’s Series B and Desktop SDK: What CS Should Do
Augment’s $85M Series A: What It Means for Customer Success
You.com Raises $100M: What It Means for Customer Success
Zefir Raises €15M: What It Means For Customer Success
IXOPAY Strengthens Customer Success Leadership To Power Payment Orchestration
Sierra Raises $350M at $10B to Scale AI Agents for Customer Success
Almoh Media names Bee Swope VP of Customer Success
Anthropic’s $13B Raise: What CS Leaders Should Do Now
Dispatch Raises $18M to Power AI-Ready Advisor Data
Mortar Names First CCO: What CS Leaders Should Do Now
CUJO AI’s New CCO: What It Means for Customer Success
Why Most Onboarding Fails Before It Even Starts
DHL Doubles Down on Customer Leadership — What It Means for Customer Success
Why Customer Success Still Runs on Spreadsheets (and What to Steal from E-Commerce)
Autodesk’s $1.76B Quarter: What It Teaches Customer Success Leaders
When 95% of AI Pilots Fail, What Can Customer Success Leaders Learn?
Stop Sounding Robotic: Smarter Feature Announcements
Veeva’s $789M Quarter: AI, Growth & CS Lessons
PodUp Raises $5.8M to Reinvent Podcasting — What CS Leaders Can Learn
Sky Names New Chief Customer Officer: Why It Matters for Customer Success Leaders
How to Stop $1M Customer Churn Before It Happens
BetterPic Raises $2.5M to Scale AI Headshots – Why It Matters for Customer Success
ShiftUp Raises $3M: What AI-Powered Sales Intelligence Means for Customer Success
Topline Pro Raises $27M: What AI-First SaaS Means for Customer Success
LinkSquares Names Kellie Snyder as Chief Customer Officer: What It Means for Customer Success
The Email Coaching Playbook Every CS Leader Needs
The Onboarding Fix Every CS Leader Needs
Topline Pro Secures $27M to Power AI in Home Services
CSM vs. Partner Success Manager: Key Differences Explained
Smartsheet Names New Chief Customer Officer to Lead AI-Driven Customer Success
The CSM Churn Rescue Playbook That Saves $2.3M+
Legit Security Strengthens Leadership in Operations, Customer Success, and Sales
Thread Secures $8M to Scale AI Service Desk — Why It Matters for Customer Success
FieldPulse Secures $50M to Drive AI Innovation and Customer Success in Field Service
5 Boundary Scripts $120k+ CS Leaders Swear By
Physical AI Gets Real: SiMa.ai Raises $85M — What CS Leaders Should Do Next
Rillet $70M: Kill Billing Friction, Protect Renewals
TRIFFT Loyalty raises €550k — What CS leaders should do next
Collate’s $10M Raise: The CS Playbook You Can Use Today
Blockskye Raises $15.8M — What Customer Success Leaders Should Do Next
Glassbox Names a Chief Customer Officer — Here’s Why CS Leaders Should Care
Ashby’s $50M Series D: What It Means for Customer Success (and How to Capitalize)
Want to Make $120k+ in CS? Start with This One Habit.
Silent Churn Detection: The QUIET Method
Weekly CS Impact Report #1 — $200k+ Salary Intel
Stop Defending Budgets. Start Generating Pipeline
How Replit Turned an AI Disaster Into a $200K CS Masterclass
How John Went From 2 Rejections To Same-Day Job Offer
Don't Get Left Behind: Turn AI Challenges Into $120k+ Career Wins
The 3-Mins Fix for 'Impossible' Customer Issues
AI Jobs: Land $120K+ Roles in 2025
Stop Micromanaging, Start Leading With Trust
Digital CS: Managing 1,000+ Customers Without Burnout
Handle Any Escalation Like a Boardroom-Level CS Leader 🚀
Prep Your Meetings in 5 Minutes (While Others Take 30+)
HR to Customer Success: Complete Career Transition Guide
Outdated Help Articles Cost This CS Manager Her $2.3M Client
Stop Chasing Customers for Action Items
Stop Reporting, Start Leading (The 8-Week Method)
Why Customers Skip Your Knowledge Base (And How to Fix It)
Just Got Another Feature Request... Now What?
The #1 Churn Mistake CS Pros Still Make
Build Your Revenue-Generating Newsletter in 14 Days
Which CS Platform Gets You Promoted Faster?
Red Flags Most CSMs Miss (Until They Get Laid Off)
How Top CS Teams Hit 110%+ Revenue Retention
CSMs: Stop the 73% longer "quick sync" trap
The CS Leader’s Guide to Confident Price Conversations
Stop Repeating Yourself: AI Video Docs for CS Teams
7 Warning Signs Your Leader Is Pushing You Out | CS Career Guide
The Shadow Portfolio™: How to Land a $120K CS Role Without Traditional Experience
CS Interview Mastery: The Path to 6-Figure Offers
Drowning in Emails? This AI Trick Fixes It
Stop Dreading Sales Talks: Easy Tips Inside
AI Healthcare Leader Plenful Secures $50M: What CS Pros Must Know
The 5-Stage Customer Adoption Framework
How CS Leaders Set Boundaries: From Burnout to $120K+ Roles
13 LinkedIn Templates That Get CS Pros Hired: 40%+ Response Rates
Drowning In Customers? Find Your Ideal CSM Ratio
Business Calculator Suite for Customer Success Teams
Customer Adoption: How to Overcome Internal Team Conflicts
4 Traits of Top-Performing CSMs That Make $120K+ Salaries
From Code to Customer Success: A Developer's Career Transition Guide
AI Just Gave You a Seat at the Revenue Table
Recession Is Here: Are You Indispensable? 3 Ways to Thrive
Fix Broken Sales-to-CS Handoffs With 6 Essential Questions
The Secret to Re-Engaging Inactive Users
Laid Off? Turn Customer Relationships Into a $120K+ Role
83% of CS Leaders Miss These Critical Customer Signals (Are You?)
28% Salary Increase: The CS Portfolio Method™ That Works
Scale Your CS Team: From Drowning to Thriving in 60 Days
Stop Apologizing for Your Product
Stop 'Spray and Pray': Use These Triggers Instead
AI Interview Hacks: How Top CS Pros Land 6-Figure Offers in 2025
6sense Bets Big on Customer Success: Why Romano’s CCO Move Changes the Game for B2B Teams
Your Micro-OKR™ Playbook: Scale Customer Success Without Headcount Bloat
How a 5-Person CS Team Scaled to 500 Clients (Without Burning Out)
🚨 23 Interview Scripts That Closed $145K Offers
AI Customer Success: Cut Requests 90% with Slack Tools
Slash Churn Meetings by 50% & Save $705K/Year
The Ultimate QBR Playbook: 42% Upsell Tactics from Gong & Snowflake
🚀 Crush AI-Powered CSM Interviews: 22 Proven Tactics (2025)
[Playbook] Fix Your Sales-to-CS Handoffs: Cut Churn 33%
🚨 78% of Fortune 500 CS Leaders Now Require This Skill (Do You Have It?)
Stop Being the CS Helpdesk: Recover 296 Minutes Daily [Guide]
🚨Turn Budget Cuts Into Career Growth [+ Templates]
Stuck at $120k? Get 2025's Director Playbook →
🚨 Customer Gone Silent? 5 Steps to Save Them (+ Templates)
🚀 Land $120K-$200K+ Customer Success Offers in 7 Days: The Ultimate Interview Quick Win Plan
Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews
Why Coursedog's New CCO Hire Redefines Customer Success Leadership
Why AI Matters in CS (But Only 14% Are Ready)
[Templates] 2025 SaaS Price Increases: CS Leader's Guide to 90%+ Retention
6-Month CS Interview Hell? Here's Your Escape Plan
Why Your Team Meetings Should Move to Tuesday
Sales-CS Conflict? The 80/20 Solution
AI Is Rewriting Customer Success in 2026
Why Your Best Customers Leave Without Warning (And How to Stop It)
Darktrace Names Bryce Coté CCO: A New Era in Customer Success
From Teaching to Customer Success: A Career Transition Guide
Stop Building Systems Your Customers Don't Care About