Sitemap - 2024 - The Customer Success Café Newsletter
Bad Retention Does Not Always Mean Bad Product
Churned Raises €2.5M to Revolutionize Customer Retention
Exabeam Welcomes Kish Dill as Chief Customer Success Officer
Customer Success: Beyond Traditional Metrics for Large Accounts
Sendcloud Names New Chief Customer Officer: A Win for Customer Success
Boost Business Growth with Customer Communities
The Secret to Unforgettable SaaS Customer Experiences
How To Run Powerful Product Update Presentations
The Power of Personalization in Customer Success: Laser-Targeting for Maximum Impact
LastPass Welcomes Heather Brown: A New Era for Customer Success
Customer Success Plans: Avoid These Mistakes
The Power of Asking the Right Questions
Sophos Launches Customer Success Program: Boosting Cybersecurity Support
30 Customer Success Lessons From Top Business Leaders With Practical Tips
Customer Engagement: Quality Over Quantity in 2024
Glassdoor Exposed: The Truth Behind Company Reviews in 2024
From Hospitality to Customer Success: A Data-Driven Guide
Semrush Appoints Veronique Montreuil as Chief Customer and Data Officer
Gainsight Acquires Staircase AI: CS Revolution Begins
How to Balance CS, Renewals and Upsells
Secrets To Work-Life Balance in Customer Success
Insider Secrets: What CSM Hiring Managers Want to Hear
The Ultimate Customer Success Templates Collection: Boost Your CS Strategy
How To Save Time And Get Your Job Done Faster
Exclusive Interview: Lara Barnes, SVP Customer Success & Renewals at Sitecore
10-Step Customer Onboarding Checklist: Set Your Customers Up for Success
Olympic Customer Success: Lessons from Paris 2024
AI-Powered Lead Qualification Platform Pitchit Raises $2.5 Million
Free Customer Success Plan Template | Boost Your CS Strategy
7 Cognitive Biases Sabotaging Your Customer Success (+ Fix)
CSM Lessons from the Worldwide CrowdStrike IT Outage
SDR to CSM: Your Guide to Customer Success
Net Dollar Retention: The North Star Metric for Customer Success
Transitioning from Small Business to Customer Success
9 Ways to Turn Boring QBRs into Growth Rockets 🚀
Boost Your E-commerce Success with Live Chat: The Ultimate Customer Service Tool for 2024
Why Separate Onboarding & CSM Teams?
Rachel Sheriff's Appointment as CCO: A Win for Customer Success
Nuqleous Appoints New VP to Boost Customer Experience
The Secret Power of CPV: Customer Potential Value
The Ultimate Guide to Executive Business Reviews for CSMs
10 Easy Ways to Drive Customer Expansion
Making the Leap: From UX Design to Customer Success - A Balanced Perspective
Top Remote Customer Success Jobs & Career Insights Weekly
The Power of Saying No: Apple's Lesson for Customer Success
Rocketlane Just Raised $24M: What It Means For CS
6 Game-Changing Strategies to Redefine Customer Success
Top Project Management Tools for Customer Success Teams 2024
The Real Reason CSMs Can't Get Stuff Done
Top 5 Live Chat Tools for Awesome Customer Success in 2024
The Secret Power of Customer Success Pros
When's the Best Time for Startups to Get a CS Platform?
Revive Your Career: Transition to Customer Success
Job Interview Cheat Sheet: Ace Your Next CS Interview
5 Easy Steps To Overcome Product Challenges: A CSM's Guide to Success
How to Keep Your Customer Success Job in the Age of AI
Is HubSpot Worth the Investment for a Growing Startup?
Goal Meetings: The Secret to Better Customer Partnerships
Top Tips for Transitioning from Sales to Customer Success
The CS Café Spotlight: Zoya Levin - Insights from a Passionate Customer Success Leader
Scaling Customer Success: The Ultimate Guide
Online Cancellations: Why Companies Should Make It Easy
Customers Don't Care About Your Tech Stack
AI Revolution: Future-Proof Your Career
Recall.ai Announces $10 Million Series A Funding Round
Best Courses to Boost Your Career in Customer Success
Top 7 Best Budget-Friendly NPS Survey Tools for 2024
How to Get People To Actually Show Up to Your Events
5 Powerful Tips to Keep Customers Engaged
4 Proven Ways CS and Product Teams Can Work Better Together
7 Best Customer Feedback Platforms
Is Customer Success Tough Everywhere?
4 Proven Ways to Manage Difficult Customer Expectations
Churnkey Raises $1.5M to Accelerate Subscription Retention Automation
Microsoft's CS Account Manager: What You Need to Know
How to Create and Standardize Customer Success Processes at a Startup
How to Use AI for Customer Success
5 Ways To Bring Unresponsive Customers Back to Life
HubSpot Shakes Up Leadership, Promotes Key Executives
Excelling as a Customer Success Enablement Manager: Key Skills and Responsibilities
Switching from Marketing to Customer Success: A Rewarding Career Move
17 Proven Tips to Accelerate Your Career
Customer Success Playbook Template
Customer Feedback Survey Template
Customer Onboarding: A Helpful Checklist for Success
Voice of the Customer Report Template
From Teacher to Customer Success: Skills That Shine in CSM Roles
3 Common Phrases To Avoid In Emails
12 Things Customers Expect From You
8 Hot Customer Success Trends to Watch in 2024
Icertis Named Customers' Choice for Contract Lifecycle Management
Top 5 Non-Fiction Books On Emotional Intelligence
Ontra Appoints John Lofy as SVP of Customer Success
8 Secrets to Wow Your Customers Every Time
How to Build a Customer Health Score in HubSpot
5 Steps to Earn Customer Trust When Transitioning Accounts
Mastering Product Demos: 7 Strategies to Captivate Your Customers
The CS Café Newsletter Slack Community
Karim Hambach: Senior CSM at Adobe
CS Fundamentals (Bookmark This)
Customer Success Coaching Services | Accelerate Your CS Career | Hakan Ozturk
7 Powerful Lessons from the Bestseller "Never Split the Difference"
Yext Launches New Customer Success Program
A Place for Mom Cuts Entire Customer Success Team
VLOGGER - Google's New Tool for Realistic Talking Videos
How to Introduce Yourself as a Customer Success Manager
Steve Jobs, Consulting and Customer Success
9 Easy Ways To Master Low-Touch CS 🚀
Top IAM Software Vendors Revealed in Winter 2024 Report by FeaturedCustomers
ChurnZero to Host ZERO-IN 2024 Customer Success Summit in Washington, D.C.
Rohirrim Welcomes Executives for Customer Success & Engineering
Totango and Catalyst Merger Leads to Layoffs
CS My Way #11: Gillian Core, Former SVP of Customer Success
Transitioning From Customer Success To Other Roles
Boost Vendor Partnerships with a Custom QBR Scoresheet
KPIs Are Hard To Understand, says CEO of NVIDIA
Ben Brownlee Joins SOCi as Chief Customer Officer
The Ultimate Guide to Net Revenue Retention for Customer Success Managers
Choosing Between a Career in Sales or Customer Success: Key Differences and Similarities
The 13 Myths Of Customer Success
7 Best Customer Success Quotes from Industry Leaders
The Customer Success Manager's Guide to Onboarding: Optimizing New Customer Experiences with AI
Jeff Lyons Joins Cyara as Chief Customer Officer
Transitioning from Tech Recruiter to Customer Success: A Guide for Success
Breaking News: Totango and Catalyst Are Merging
Glean Secures Over $200 Million Investment at $2.2 Billion Valuation
HuLoop Raises $5 Million Seed Round to Revolutionize AI-Powered Intelligent Automation
Enterprise vs. SMB Customer Success
8 Critical Signs A Layoff Is Imminent
5 Best Customer Onboarding Tools for 2024
LivePerson Appoints First Chief Customer Officer to Drive Customer Success
Winter 2024 Employee Recognition Software Customer Success Report Unveiled
Best Job Interview Tips According to Amazon
CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Boost Your SaaS Revenue with These Proven Tips
Calculate and Maximize Customer Lifetime Value (CLV) for SaaS
Customer Acquisition Cost (CAC) Calculator for SaaS
From CCO to CEO: The Rising Stars
Vatom Inc. Secures $10M Series B Funding at $125M Valuation
Introducing Sora: A Revolutionary Text-to-Video Model
Aegir Insights Secures €8.5M for Next-Gen Software
Antithesis Raises $47M Seed Funding, Revolutionizes Software Testing
BigID Appoints Scott Sunday as Chief Customer Officer
Digital.ai Appoints Keith Stewart as Chief Customer Officer
Rasa Raises $30 Million in Series C Funding to Grow Conversational AI Platform
How To Speak In Public And Connect With Your Audience
19 Best AI Customer Success Tools Recommended by Customers in 2024
How to Explain Customer Success Beyond SaaS: Practical Tips for All Industries
CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Sprinklr Appoints Scott Harvey as Chief Customer Officer
CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
10 Exceptional Traits Of High-Performing Customer Success Pros
How to Become a Customer Success Manager: A Comprehensive Guide
Customer Success Operations: The Ultimate Guide
CS My Way #6: Exclusive Interview with Melissa Garcia
Bart Hammond Appointed Chief Customer Officer at Armis
ClientSuccess: CODiE Award Finalist for Best Customer Success Solution
CSM-Account Executive Collaboration: 8 Tips for Success
How to Transition from Customer Support to Customer Success
Google's Latest Innovation: LUMIERE
Andrew Brandman Named Fenergo's Chief Customer Officer
3 Tips For Your Next Performance Review
7 Biggest Mistakes People Make in Customer Success
Share Your Story | CS Cafe Interview Opportunity
Claroty Names Shira Bar Yosef (Weizman) As Chief Customer Officer
LogicGate Names Jen Renna as New Chief Customer Officer
Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
7 Signs Your Boss Is Micromanaging You
DISQO Promotes David Karp From VP Of Customer Success to Chief Customer Officer
Instructure Names Rachel Orston as Chief Customer Officer
Sovos Appoints Dominic Constandi New Chief Customer Officer
Samsung UK Named Deborah Honig As First Chief Customer Officer
Top 45 CSM Interview Questions
7 Ways AI Transforms Talent Acquisition for Customer Success